Business System Analyst at International Rescue Committee

Major Responsibilities

• Run and problem solve the daily administration and performance of the IRC’s Dynamics 365 for Finance and Operations (D365) system for users throughout IRC’s field and headquarters operations and external partners
• Ensure that IRC systems meet systems and security policy standards
• Proactively develop domain expertise in the end-to-end processes and technologies related to financial, supply chain systems, and award management systems
• Support additional systems requirements analysis and configuration
• Collaborate with staff, including Enterprise Architect, Knowledge Managers, and Business System Managers to build and document the data, metadata, and overall systems architecture
• Maintain up-to-date awareness of relevant market trends and near technologies relating to D365 and other systems as needs arise

Support technical relationships with system vendors and implementation partners

• Perform user requirements gathering and translate into functional, technical, and project requirements
• Create and maintain the systems documentation for collaboration tools including processes and procedures, data architecture, functionality, security, and policies
• Collaborate closely with QA teams to participate in and ensure appropriate functional, user acceptance, and regression testing
• Participate in business continuity testing for D365 and other systems
• Perform third-level support functions for D365 and other systems
• Participate in overall systems coordination and planning to ensure the optimum delivery and usability of IRC systems to the user community.
• Collaborate with vendor and internal software development teams to build required functionality
• Participate in the design and execution of systems change processes

Key Working Relationships

Position Reports to: Deputy Director, ERP Solution Architect

Other Internal and/or external contacts:

• Project Business Owners, business project team members outside IT, and wider stakeholders
• Subject Matter Experts across other business units
• Software and Systems team members
• Project Managers and Project Coordinators in the Project Management team
• Project Steering Committee members

External:

• Vendors and Consultants

Required Skills

• Bachelor’s degree business related or equivalent
• 4+ years of experience implementing enterprise resource planning systems and functions, primarily Microsoft Dynamics 365 for Finance and Operations or earlier versions including finance, procurement, inventory, and awards management functions (project management and accounting).
• 2+ years of experience developing and executing business case testing of enterprise systems
• Experience with the support, analysis, documentation, administration, and change management for delivery of global ERP systems with substantial numbers of users across global time zones
• Ability to communicate effectively in both verbal (i.e. day-to-day discussions, team meetings, workshops) and written (requirements and design specifications) form, as well as an overall ability to be clear and concise in all communications
• Strong analytic curiosity and innovative problem-solving skills using a systems thinking and evidence-based approach
• Shown ability to work both independently by establishing and maintaining working relationships across all departments and levels of the organization.

Preferred Skills

• Business related degree, MBA or equivalent
• Understanding of the Software Development Life Cycle
• Experience in Microsoft Dynamics 365 for Finance and Operations or earlier versions of D365
• Experience with business and security compliance and auditing including SSAE16, ISO27001, and PCI
• Experience with Business Intelligence tools and methods such as data warehouses, visualization tools, architectures and relational database systems (e.g.: MS SQL, PowerBI, Oracle, Qlik, LogiXML, Tableau, BIDS, and Cognos)
• Experience with enterprise-level system master data, integrations, REST and SOAP APIs, and ETL processes
• Experience in the NGO sector in the delivery of systems