IT Assistant at Accor

Job Description

• Provide technical assistance and support for both guests and staff with IT-related issues.
• Regularly monitor and maintain computer systems, networks, and hardware.
• Conduct training sessions for hotel staff on basic IT operations, software applications, and hotel-specific systems.
• Maintain an inventory of all IT equipment, including computers, printers, and peripherals. Keep track of usage, repairs, and replacements to ensure availability and functionality.
• Assist hotel guests with IT services such as internet access, printing services, and troubleshooting in-room technology like TVs and telephones.
• Ensure compliance with hotel IT security policies and procedures.
• Liaise with IT vendors and service providers for procurement, maintenance, and repair services.
• Maintain accurate documentation of IT procedures, configurations, and troubleshooting steps.
• Be available for emergency IT support outside of regular working hours as needed. Respond promptly to critical issues to minimize disruption to hotel operations.
• Stay updated with the latest technology trends and advancements in hospitality IT.

Qualifications

• Associate’s degree or equivalent experience in Information Technology, Computer Science, or a related field.
• Proven 3 years of experience as an IT Assistant, IT Support Technician, or similar role.
• Strong knowledge of computer systems, networks, and troubleshooting techniques.
• Familiarity with hotel property management systems (PMS) and hospitality-specific software (preferred).