IT Business Support Assistant at World Food Programme (WFP)

JOB PURPOSE

The World Food Programme Technology (TEC) unit at the Regional Bureau for Eastern Africa has developed and is continuing to enhance and maintain a set of digital solutions to help Country Offices achieve their objectives:- The overarching goal of the TEC) unit is to continue with the modernization and utilization of enabling technologies.

The Business Support Assistant will perform administrative, financial, and information management functions for the Technology (TE)C unit and will require the ability to interpret policy and guidance to facilitate effective service delivery.

STANDARD MINIMUM QUALIFICATIONS

Education: Bachelor’s  degree in Business Management, Communication, International Development, Information Technology, Information Sciences, Business Administration, Strategic Management

Experience: Two to three years of progressively responsible work experience in the relative business stream with experience in general administrative work. Experiences working in a multicultural and fast-paced environment and in a large organization are beneficial.

Languages: Fluency in both oral and written communication in English.

KEY KNOWLEDGE AND SKILLS

• Knowledge of specialized common business practices and methods, gained through relevant technical training and experience.
• Proficient in the use of office equipment and computer software inclusive of Office 365
• Ability to develop and maintain relationships with a range of individuals in order to provide a high-quality support service.
• Ability to carry out basic data analysis and independently rectify problems requiring attention.
• Ability to monitor and record financial transactions.
• Good communication skills are required to give and receive information and work with a variety of individuals.
• Ability to maintain confidentiality.

KEY ACCOUNTABILITIES (not all-inclusive)

What you will do:

• Collate information for inclusion in reports, documents and correspondence, to support the effective work of other staff.
• Maintain relationships with a range of individuals through the provision of business support to assist in information sharing and service delivery to RB staff.
• Process and manage routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
• Ensure adherence to corporate and country office policies and procedures related to beneficiary management and cash transfers dispersal.
• Create and maintain an electronic information management system on the shared space for documents, records, and databases, ensuring the unit’s information is organized and readily available for staff.
• Serve as secretariat for functional team meetings.
• Proofread reports, documentation, correspondence, etc., making changes in line with established guidelines where appropriate.
• Contribute to the improvement of business procedures and processes. Collect and perform basic analysis of data to contribute to quality business information management.
• Perform any other duties as required.

Type of Contract: Service Contract

Contract Duration: 12 Months