IT Operations Assistant SC5, Dadaab at World Food Programme (WFP)

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

STANDARD MINIMUM QUALIFICATIONS

• Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
• Language: Fluency in the English language (Both Oral & Written)
• Experience: At least 4 years of related work experience 

KEY ACCOUNTABILITIES (not all-inclusive)

• Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
• Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
• Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
• Respond to a variety of queries about technology and systems to assist WFP staff deliver their services.
• With support from senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
• Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
• Install, operate, and maintain network systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Support the development of standard materials such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
• Suggest improvements to methods and processes to support the continuous improvement of IT services.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.