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Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.
Job Purpose:
Driving outstanding customer experience for Enterprise Products and Services by delivering seamless user experience, creating competitive advantage for all country operations in Africa, while ensuring compliance to all enterprise policies and processes
The role of the Enterprise customer experience lead is to proactively increase Enterprise customer satisfaction and loyalty, through ensuring interactions meet customer needs across the customer life cycle, and service level objectives are met. The ultimate goal is creating an ongoing strategy for anticipating and meeting customer needs, and implementing this strategy working closely with country enterprise directors
Duties and Responsibilities:
Qualifications and Experience:
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