Markets Digital Manager at Absa Bank Limited

Job Summary

• To deliver treasury management & trading administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Summary / Purpose:

• This function reports into the Head of FX Sales within the country’s Global Markets Function. This is a management role whose main mission is to drive efficiency in the dealing room through adoption of digital channels. It requires the holder to be a mature member of the Global Market function’s customer facing relationship management team whose responsibilities include operating with business flair to fully understanding the Global Market requirements of the Bank’s customer base. The incumbent should have knowledge of Absa Bank’s digital and payment systems with full knowledge of Global Market products and services and proactively apply the same in the provision of value adding Global Market digital solutions to customer’s identified needs while also maintaining balanced interaction with the other two key areas of Global Market in driving the overall business strategy.  The role calls for interaction with clients and colleagues from other functional areas of the Bank primarily Corporate Banking, Business Banking, Trade Finance and Retail areas in contributing to the Banks’ overall business strategy.

Key accountabilities/Deliverables/Outcomes

Accountability:  Drive Digital Adoption

• Roll-out FX digital channels for both internal and external FX clients.
• Support pitching and implementation of FX digital channels and Markets APIs to clients.
• Engage with Business stakeholders on any FX digital systems coming up.
• Oversee first line technical user support on installation and resolution of system issues experienced.
• Prepare and cascade appropriate training material for FX Channels.
• Meet the various volume profitability targets as set through digital channels. 
• Managing a portfolio of customers Global Market trading activities (including internal customers).

Accountability:  Drive Diaspora Remittance/Fintech Partnership

• Engage potential fintech partners to capture diaspora flow.
• Implement Global Markets channels/solutions/initiatives that capture diaspora remittance flow.
• Roll-out Global Markets APIs.

Accountability: Leadership

• Be able to use own initiative and take decisions with authority and confidence.
• Develop and maintain a digital channels dashboard to track Key Performance Indicators and keep Management abreast with the performance.
• Assist to compile an annual Global Market Sales Business plan and ensure that regular monthly feedback on performance is available.
• Manage direct reports.

Preferred Qualification

• Bachelor’s degree in finance, IT or equivalent
• Basic Level ACI will be an added advantage

Preferred Experience

• Understanding of the Global Markets/Financial Markets environment
• 3 years banking experience 1 of which should have been in a Global Markets environment.
• Experience with different types of Application Programme Interfaces (APIs)
• Strong Customer engagement skills
• Diaspora remittance market trends

Knowledge and Skills

• IT, Financial Markets, APIs, Diaspora Remittance, Customer Service, presentation, communication

Behavioural Competencies

• Competency- Proficiency Level
• Ethical and Moral Code- Expert
• Integrity- Expert

Technical Competencies

Competency- Proficiency level

• Innovative/Solution Oriented- Intermediate
• Marketing and influencing Skills- Intermediate
• Computer Savvy- Intermediate
• Presentation and Communication Skills- Expert
• Trading Skills- Intermediate
• APIs- Intermediate
• Diaspora Remittance Market Trends- Intermediate
• Leadership skills- Intermediate