NOC Systems Engineer – ISP at Corporate Staffing

• Our client is a Start-up in the ISP space and they are looking to hire a NOC Systems Engineer. The successful candidate shall be responsible for monitoring, maintaining, and optimizing the network and IT infrastructure. Your primary focus will be to proactively identify and resolve network and system issues to ensure seamless operations, minimize downtime, and uphold the highest standards of performance and security.

Responsibilities

• Proactively monitor network devices, servers, and systems to identify and resolve potential issues.
• Respond to network alerts and incidents, troubleshooting and resolving technical problems.
• Investigate and analyze network incidents, including outages, performance degradation, and security breaches.
• Follow established incident response procedures and escalate issues as needed to minimize downtime.
• Administer servers and systems, including routine maintenance, updates, and patch management.
• Ensure the availability and reliability of critical network services.
• Diagnose and resolve network and systems issues, both hardware and software-related.
• Collaborate with cross-functional teams to address complex technical problems.
• Maintain detailed documentation of network configurations, incidents, and resolutions.
• Generate reports on network performance, incidents, and trends for analysis.
• Implement security measures and best practices to protect network assets and data.
• Ensure compliance with industry standards and security policies.
• Monitor network traffic and system utilization to assess capacity requirements.
• Make recommendations for capacity upgrades and improvements.
• Participate in change management processes, including reviewing and implementing network changes and updates.
• Interface with technology vendors and service providers to address technical issues and service enhancements.
• Coordinate support and maintenance activities.
• Stay updated on emerging technologies, industry trends, and best practices.
• Seek opportunities for professional development and certifications.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• In depth experience of 5-7 Years in a Network Operations Center.
• Must have proven experience as a System Engineer or Network Engineer in a NOC environment.
• Experience in an ISP space will be an added advantage.
• Industry certifications (e.g. CCNA).
• Understanding of network monitoring concepts and management tools e.g. Grafana, Nagios.
• Familiarity with ticketing systems e.g. Freshservice, Zendesk, BMC Remedy.
• Strong knowledge of network protocols, operating systems, and hardware.
• Proficiency in network monitoring tools and IT automation.
• Excellent problem-solving and communication skills.
• Ability to work effectively under pressure and prioritize tasks.
• Strong commitment to security best practices.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience, send your CV only quoting the job title on the email subject (NOC Systems Engineer – ISP) to jobs@corporatestaffing.co.ke by Friday 20th October 2023