Operation Manager at Bridge Talent Management

Key Responsibilities:

• Lead: You understand the mission, vision, core values, and value proposition and make these your North Star when executing your role.
• Support: You ensure that EAs consistently perform with excellence and progress with desire by providing relevant training, resources, and empowerment.
• Guide: You demonstrate a thorough awareness of the various duties that EAs perform on a daily basis while identifying areas for development and reinforcing their strengths.
• Manage: From onboarding to issue resolution, you take ownership and accountability for any activity or initiative that involves your team.
• Track: You keep a check on the client-EA partnership health while also monitoring EA attendance, concerns, escalations, and owning the resolution of performance and quality issues.
• Advocate: You strengthen our values, house rules, and policies while promoting a positive work-life blend.

Requirements

• At least five (5) years of operations and people management experience in the BPO, service industry, and similar operations
• At least three (3) years of experience interfacing with foreign stakeholders, preferably American stakeholders.
• Excellent coaching skills and a passion for people development
• Excellent English communication and presentation skills
• Excellent (cross-functional) stakeholder management skills
• Good grasp of the industry-standard performance management
• Proficient in creating business reports and performance narratives
• Good role model
• Willing to work the night shift and rotating shifts
• Experience as an Executive Assistant or managing Executive Assistants
• Experience in project management, training, and quality
• Coaching certification
• Experience working with C-level executives in Western countries
• Experience working with fast-paced tech startups.