Operations Manager - Wine Shop at Delsco

Location: Gigiri Courtyard, Gigiri Lane

Job Summary: We are seeking a mature, trustworthy and proactive Operations Manager to oversee our high-end wine shop, which also serves other alcoholic beverages to takeaway and sit-in customers. The ideal candidate will have experience managing a team in a similar environment. This role requires a detail-oriented professional with a strong understanding of standard operating procedures (SOPs), stock control, cash and bank reconciliations and excellent customer service skills.

Key Responsibilities:

• Manage daily operations of the wine shop and bar, ensuring high standards of service and customer satisfaction.
• Lead, train and supervise staff, fostering a productive and positive work environment.
• Develop and implement SOPs to streamline operations and maintain consistency.
• Maintain a clean and descent environment at all times.
• Monitor and control inventory, ensuring accurate stock levels and minimizing wastage.
• Conduct bank and cash reconciliations accurately and promptly.
• Handle client and supplier communications, including receiving calls and managing inquiries.
• Ensure the shop is compliant with all health and safety regulations.
• Provide basic wine knowledge to customers and staff and be open to further training.
• Utilize POS system effectively for transactions and reporting.
• Oversee procurement processes and manage supplier relationships.
• Perform IT-related tasks and maintain records using MS Office tools.

Qualifications and Experience:

• Preferably a lady aged 30 years and above.
• Proven experience working in a high-end bar or similar setting.
• Demonstrated experience in team management and staff training.
• Experience in developing and implementing SOPs.
• Basic wine knowledge with a willingness to learn more.
• Stock control and inventory management skills.
• Experience in bank and cash reconciliations.
• Proficient in IT with basic knowledge of MS Office and POS systems.
• Excellent communication and customer service skills.
• Must be hardworking, proactive, and able to work independently.
• Preferably residing close to Gigiri or in a safe environment nearby (will be required to work until late)

Key Competencies:

• Trustworthiness and integrity.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to cleanliness and order.
• Ability to lead by example and motivate staff.
• Excellent problem-solving skills.
• Customer-oriented mindset.

Working Conditions:

1. This is a full-time position.
2. Initial probation period of 3 months, with the possibility of extending to 6 months based one performance.
3. Flexibility to work evenings, weekends, and holidays as needed.