People & Culture Learning Advisor at Standard Bank Group

JOB PURPOSE

To contribute to a positive workforce experience for Group CoEs or designated business units/corporate functions/geographies, by solutioning to address requirements. To partner with relevant stakeholders to understand business needs and deliver data-driven insights, pertinent to the CoE, for decision making. To interpret future requirements and shifts in CoE practice, implementing end-to-end solutions, prioritising and ensuring alignment of CoE initiatives implemented, to address needs.

KEY RESPONSIBILITES

Financial Management

1. Propose options for the use of third-party resources, as recommended by People & Culture Business Partners, based on budgetary and delivery considerations.
2. Participate in discussions with service providers to discuss rates and catalogue item costs to support effective financial oversight for the CoE.
3. Monitor expenditure patterns and provide input on forecasted expenditure, contributing to budget preparation and budget management.
4. Identify opportunities to maximise funding options for the specific business area by collaborating with the teams that liaise with local regulators and training bodies to make the appropriate funding recommendations.

People

1. Keep abreast with trends in local and international digital innovation, prepare recommendations in terms of insights to support the forecasting of future changes in CoE practices, processes, and solutions.
2. Identify opportunities to improve and innovate systems and processes whilst reporting on errors and performance of these systems, ensuring data accuracy and completeness.
3. Contribute as a member of cross-disciplinary teams to create end-to-end solutions that meet workforce and enterprise needs, solve challenges, and drive value for stakeholders.
4. Provide recommendations on solution deployment plans; participating in campaigns to generate solution awareness and demand by contributing to collateral materials and conducting standard presentations, to achieve awareness and visibility of internal offerings/people solutions and adoption thereof.
5. Implement agile methodologies, by assisting with the mapping of key employee journeys/initiatives, which address pain points identified within the CoE, to ensure an integrated and personalised workforce experience.
6. Provide reported feedback on the success of initiatives/deliverables and recommend improvements to enable successful business solutioning/execution.
7. Support a highly attractive employee experience by analysing the availability of specialised skills to inform the design, development and creation of high-impact, innovative, future-fit quick-to-market and digitally driven learning experiences; provide suggestions on the integration of learning into the various employee journeys.
8. Contribute to innovative and disruptive learning by creating sustainable learning journeys and experiences under guidance of Head: Learning; to enable the workforce to meet continuously changing business priorities and challenges in terms of future skills and capabilities.
9. Facilitate a digital innovation learning approach by linking learning objectives to the Standard Bank competency library framework and recommending appropriate learning experiences to address capability and performance gaps; recommend Group core and universal learning experiences to supplement the business specific learning initiatives.
10. Participate in the effective design and development/curation of the learning experiences for designated projects, achieving an integrated and positive workforce experience.
11. Collaborate with the learning community, providing input on the development and curation of customised learning experience solutions for employees that enable the achievement of business areas' workforce capability priorities.
12. Coordinate the execution of allocated learning experience initiatives, in collaboration with the appropriate learning teams to enable a consistently positive and effective experience for all users.
13. Contribute to the assessment of learning impact on the business by providing feedback on whether the digital landscape of learning remains fit-for-purpose and future-proof whilst maintaining the relevancy of learning for current, evolving and future learning priorities.
14. Collaborate with key stakeholders and business leaders around learning experiences and enhancements to gain an understanding of their requirements to inform recommendations; use deductive and inductive research and analytics approaches to deliver impactful and insightful reports that support learning related, people driven, decision making.
15. Collaborate with learning platform suppliers to ensure adherence to the agreed upon Service Level Agreements (SLA's) and notify the Head: Learning of any inconsistencies or breaches in their SLA in order to optimise the digital ecosystem of partners.
16. Collaborate with other learning stakeholders, contributing to a preferred suppliers list for learning and development; provide input to the development of technical specifications of tender documents that will service the supported business area.
17. Connect learning partners across the designated business area to enable learning teams to leverage off core and/or common learning solutions and experiences to drive the commercial viability of learning, under guidance.
18. Manage relationships with associated ecosystem of internal and external stakeholders and service providers, in order to maintain business networks and connections.
19. Partner with learning architects and partners across the learning landscape to understand how to position and market learning opportunities organisation-wide in a consistent manner.

Technology & Architecture

1. Adopt leading technologies in work done, provide feedback and recommendations for improvement on system-related issues, to support an integrated employee experience in a transforming environment.
2. Make suggestions on how to leverage, pilot, scale and integrate the newest advances in digital learning technologies to realise the full value of learning within the learning eco-system.
3. Contribute suggestions on the design and content of learning technology, taking into account the various end user segments across the enterprise and ensuring that it is in line with group standards and Corporate Identity, to support a positive, seamless, digitally enabled and integrated user experience of the technology.
4. Assist in rectifying any technical queries regarding access to both the content libraries as well as the digital platforms, as they occur, to meet the needs of the user and enable business leading learning experiences through simple and agile experience platforms.
5. Identify opportunities, approaches and solutions using leading technologies to recommend fit for purpose and personalised CoE solutions, in collaboration with relevant CoE stakeholders.
6. Adopt learning innovation tools within the Standard Bank learning ecosystem to curate pioneering, digitally enabled and integrated learning solutions.

Data

1. Monitor the implementation of guidelines for the display and safe-keeping of learning-specific content across learning solutions; suggest improvements to enhance usability and enable integrated data/insights and people driven decision making.
2. Adhere to relevant People and Culture data policies so that quality data is consistently and appropriately stored, used and managed.
3. Check the integrity of data collated, assessing systems used and reports received to ensure the quality of information gathered and generated meets the required standards.

Risk, Regulatory, Prudential & Compliance

1. Adhere to the risk and governance framework for the respective CoE to ensure that risks are appropriately mitigated.
2. Monitor relevant learning subscriptions to ensure optimal utilisation of programme and software licenses, ensuring inactive licenses are redistributed and are allocated to positions where they will add value.
3. Achieve compliance with standards in terms of learning content and use of assessors and moderators by engaging with the learning operations team to support the process of regulatory engagement on the formal accreditation of learning programmes where accreditation is required.

Organisation Design

1. Provide input into Group CoE operating model and work capability design for the CoE to ensure the right people are able to deliver on the necessary functions and accountabilities.

QUALIFICATIONS

1. Experience Required
2. People & Culture
3. Learning
4. Experience Required: 5-7 years
5. Demonstrated workplace experience within the area of specialisation with evidence of contribution to the P&C practice.

Minimum Qualifications

1. Type of Qualification: First Degree
2. Field of Study: Social Sciences
3. Other Minimum Qualifications, Certifications or Professional Memberships: Practicing Member  of Institute of Human Resources  (IHRM)