Planners (Dispatch Coordinators) at DHL

 About the role Key duties and responsibilities

• Efficiently plan transportation routes to maximize delivery efficiency, considering factors such as distance, traffic, and time constraints.
• Optimize routes to minimize fuel consumption, reduce transit times, and enhance overall cost-effectiveness.
• Communicate with drivers to provide detailed instructions regarding routes, schedules, and any special delivery requirements.
• Monitor driver progress and address any unforeseen challenges or deviations from the plan promptly.
• Utilize transportation management systems (TMS) and tracking tools to monitor the real-time status of shipments and vehicles.
• Respond swiftly to disruptions, traffic incidents, or other issues affecting the transportation schedule.
• Act as a central point of contact for drivers, internal teams, and external stakeholders.
• Be actively involved in and support change initiatives.
• Facilitate effective communication to ensure everyone is informed about changes, delays, or other relevant updates.
• Generate regular reports on key performance indicators (KPIs) related to transportation efficiency.
• Maintain accurate records of transportation activities, including delivery times, delays, and any incidents.
• Identify and address issues related to transportation, such as delays, vehicle breakdowns, or unexpected changes in delivery requirements.
• Collaborate with drivers and relevant teams to implement effective problem-solving strategies.
• Work within operating areas as determined by management and the needs of the business.
• Carry out duties following standard operating procedures and safe working practices.

About you

• Relevant University degree or Diploma in Logistics.
• Educated to High School as a standard.
• 3+ years’ Experience in Warehouse Operations.
• Familiarity with transportation management systems (TMS) and route optimization software.L84.
• Microsoft Office proficiency.
• Excellent communication skills (verbal and written).
• Well-organized individuals and results oriented.