Principal Public Relations and Communications Officer (VDS 3) at Kenya Vision 2030

Job Description

An Officer at this level will report to Director Corporate Communications & Strategy.

Duties and responsibilities at this level will entail: -

1. Implementing public relations programmes and projects to support Vision 2030.
2. Analyzing and maintaining data relevant to the formulation, implementation, management, analysis and review of communication policies, procedures and practices that would promote public relations and communication of Vision 2030 implementation of public relations of programmes/projects to support the VDS.
3. Organizing and managing corporate events that promote and support Vision 2030; and coordinating sectoral communication campaigns on Vision 2030 projects and  programmes.
4. Responsible for resolution of customer complaints lodged through the Commission on Administrative Justice (Office of the Ombudsman), compiling, and submitting the periodic reports to the Office of the Ombudsman.
5. Overseeing the provision of efficient service delivery in response to customer enquiries through email, social media, calls, and walk-in customers, in line with the VDS’ Citizen Service Delivery Charter and disseminating various customer care issues to relevant Heads for appropriate action.
6. Develop and edit public relations correspondences such as press releases, speeches, briefs, memos and adverts for the Secretariat to ensure key messages are properly relayed to internal and external publics.
7. Conducting brand audit surveys to determine how the Secretariat is viewed by prospects, stakeholders, employees and the general public.
8. Manage the website’s content and maintain an interactive and technologically based media to build communication between the organization and the public.
9. Develop in-house publications ie newsletters and/or periodicals etc to ensure conformity to the corporate brand.
10. Maintain an interactive and technologically based media to build communication between the organization and the public while understanding of all media channels and disciplines, with the ability to develop ideas and strategies across all channels.
11. Periodic preparation of detailed media monitoring and other relevant reports for management decision making including program deliverables for reporting, including establishing reporting schedules and drafting reporting templates.
12. Responsible for collaborating, leading, and influencing others across various disciplines both verbally and in concise presentations.
13. Responsible for maintaining current and establish new measurement metrics and benchmarks for communications and external relations to improve visibility on progress. programmes and projects locally and internationally.
14. Developing communication programmes and projects in all Directorates to support the Vision 2030 and ensure information consistency in all VDS internal and external communication.
15. Undertaking public relations research to develop and execute sound corporate public relations and communication strategies for Vision 2030.

Job Specifications

For appointment to this grade, an officer must have:-

1. Master’s degree in any of the following disciplines: - Mass Communication, Corporate Communication, Development Communication, Journalism, Media Studies, Public Relations, or its equivalent qualification from a recognized institution.
2. Bachelor’s degree in any of the following disciplines: - Mass Communication,
3. Corporate Communication, Development Communication, Journalism, Media
4. Studies, Public Relations, or its equivalent qualification from a recognized institution.
5. Must have served as Chief Public Relations and Communications Officer or equivalent position for a period lasting not less than three (3) years OR have at least twelve (12) years relevant professional experience, five [5] of which should be at senior management level in public and/or private sector.
6. Be a member of a recognized professional body such as Chartered Institute of
7. Public relations Society of Kenya or any other relevant professional body.
8. Certificate in a Management course lasting not less than four (4) weeks from a recognized institution.
9. Certificate in computer applications from a recognized institution.
10. Demonstrated capability in the management, strategy, public relations and communication function.
11. Professional qualification in public relations, communications, customer experience or marketing or relevant field (Added advantage).
12. Have excellent interaction and presentation skills, a good understanding of key issues and challenges facing social sector in Kenya.
13. Should be able to initiate and adopt results-based management