Professional IT Intern at Chancen International

ROLES AND RESPONSIBILITIES:

•  Provide technical support in the use of personal computer hardware, network, software and peripherals
•  Set up and configure desktop computers, peripherals, accounts and assigning security levels
•  Install software, repairs hardware and peripherals
•  Administer user accounts, preparing and updating systems such as Formstack, Salesforce with applicant information
•  Ensure that IT equipment are running optimally and troubleshoot any issues that arise around them and offer solution
•  Ensure a quick support delivery(system, network, hardware and IT related support) to all users and escalate where needed
•  Responsible for assets inventory (software & hardware), patch managements and system monitoring
•  Supervise IT equipment hardware maintenance and repair of faulty IT equipment
•  Install antivirus in all CHANCEN machines and ensure they are up to date
•  Perform IT asset verification twice a year and share reports to the supervisor
•  Ensure a registered movement of IT equipment
• Update CHANCEN Website in consultation with other departments
•  Perform quarterly general system data audits and student data audits (pre-graduation and for new intakes) and share reports to the supervisor  Prepare systems for all student application processes
•  Assess the accuracy of the data collected from applicants during the application process
• Work closely with the CHANCEN IT team to ensure good collaboration.
• Make sure all significant events that interfere with business operations are recorded and reported.
• Perform any other tasks assigned by a supervisor.

REQUIREMENTS:

• Diploma/Bachelor's degree in Computer Science, Information Technology or any other related field
• Minimum 2 years of experience in IT support-related roles
• Ability to make good judgements regarding data privacy risks and to prioritize resources and activity around managing those risks
• Knowledge of cybersecurity risks and information security
• Knowledge of networking, software and hardware
• Good communication skills
• Ability to work autonomously and to drive change
• Analytical skills
•  Team player