Recoveries Officer at Shining Hope For Communities

Responsibilities

• Systematic monitoring and collection of all delinquent cases for watch, sub-standard, doubtful, and loss internally or through external agencies
• Recovery management and maintaining default rate at stipulated levels
• Circulation of default notices and reminders to loan defaulters.
• Drawing payment plans with debtors and keeping their records for audit purposes
• Ensuring payment plans are honoured by debtors as per the agreement and keeping track of account movement.
• Preparing of accurate account level collection report on a monthly basis
• Devise means and/or advice on any best way to manage risk exposures in the society.
• Attending to members inquiries/concerns on matters relating to their defaulted accounts
• Enhance Customer relations during debt recovery processes
• Develop a comprehensive debt recovery strategy and plan for the Sacco
• Listing of all defaulters with CRB and frequent updates of their records
• Assigning members’ loan accounts in default to debt collectors.
• Manage relations and direct follow-up with external credit service providers i.e. Debt collectors, Tribunal lawyers, valuers, auctioneers, private investigators etc. and ensure they perform their functions optimally
• Ensure timely and accurate defaulters reporting for management decision-making on the Non-performing loans
• Devise means and/or advice on any best way to manage risk exposures in the society.
• Any other duty assigned by the management from time to time.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Essential skills and Key Attributes

• Familiar with Sacco laws and regulations
• A person of integrity, team player with effective communication skills
• Excellent in analytical, interpersonal and team management skills
• Sacco lending experience
• A proactive person and have initiative.
• A firm and assertive character.

Qualifications

• A Business related degree or its equivalent from a recognized institution.
• CPA Part 2 (Sec. IV)
• Professional Qualification in credit management will be an added advantage.
• At least 3 years’ experience in debt recovery in a financial institution.