Careers at Shining Hope For Communities

Responsibilities

• Monitor Systems and infrastructure to ensure high availability of their services.
• Identify user needs report them to the ICT Manager.
• Sets up and configures desktops computers, and peripherals.
• Test Systems, devices, and applications before they are deployed to users.
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalates to the other technical resources as appropriate.
• Administer user accounts in all Sacco systems
• Provide Helpdesk reports to the ICT Manager monthly
• Provide basic user support for all staff across the branches
• Provide weekly helpdesk reports to ICT Manager
• To provide first line ICT technical support; answering support queries via phone, email and in person.
• Support users in the use of computer equipment, ICT Systems, and another Office applications.
• Installing and configuring computer hardware operating systems and applications
• Repairing/upgrading PC hardware and software, including scheduled maintenance
• Routine hardware and software preventive maintenance.
• Accurately diagnosing and resolving ICT related issues.
• Running of end of day, end of month or end of year procedures in the ERP System.
• Oversee all ICT projects at the Sacco from time to time
• Manage and maintain relationships with all technology vendors at the Sacco
• Liaison officer with SHOFCO in management and maintenance of an effective ICT department at the Sacco
• Maintain scheduled back-ups as per ICT policy
• Any other duties assigned from time to time.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Essential skills and Key Attributes

• Hands-on experience in networking, routing, and switching.
• Must be conversant with common operating systems and database administration.
• Experience with active directory administration.
• Practical knowledge/working and administration in the current Microsoft server and Linux operating systems DBMS such as SQL and Oracle.
• Practical knowledge and experience working with Microsoft Dynamics 365 Business Central ERP system is preferred

Qualifications

• A Bachelor’s degree in computer science or a related ICT field
• A diploma in an IT-related field will be added advantage.
• Proven 3 years related work experience preferably with deposit-taking Sacco
• Professional certification in ICT fields (Cisco, CISM, CISA, or similar certification) will be an added advantage

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Responsibilities

• Systematic monitoring and collection of all delinquent cases for watch, sub-standard, doubtful, and loss internally or through external agencies
• Recovery management and maintaining default rate at stipulated levels
• Circulation of default notices and reminders to loan defaulters.
• Drawing payment plans with debtors and keeping their records for audit purposes
• Ensuring payment plans are honoured by debtors as per the agreement and keeping track of account movement.
• Preparing of accurate account level collection report on a monthly basis
• Devise means and/or advice on any best way to manage risk exposures in the society.
• Attending to members inquiries/concerns on matters relating to their defaulted accounts
• Enhance Customer relations during debt recovery processes
• Develop a comprehensive debt recovery strategy and plan for the Sacco
• Listing of all defaulters with CRB and frequent updates of their records
• Assigning members’ loan accounts in default to debt collectors.
• Manage relations and direct follow-up with external credit service providers i.e. Debt collectors, Tribunal lawyers, valuers, auctioneers, private investigators etc. and ensure they perform their functions optimally
• Ensure timely and accurate defaulters reporting for management decision-making on the Non-performing loans
• Devise means and/or advice on any best way to manage risk exposures in the society.
• Any other duty assigned by the management from time to time.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Essential skills and Key Attributes

• Familiar with Sacco laws and regulations
• A person of integrity, team player with effective communication skills
• Excellent in analytical, interpersonal and team management skills
• Sacco lending experience
• A proactive person and have initiative.
• A firm and assertive character.

Qualifications

• A Business related degree or its equivalent from a recognized institution.
• CPA Part 2 (Sec. IV)
• Professional Qualification in credit management will be an added advantage.
• At least 3 years’ experience in debt recovery in a financial institution.

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Responsibilities

• Reconciliation of all bank statements
• Reconciliations of Mpesa and pay bills transactions.
• Production of schedules for shares, deposits, and loans
• Variance analysis and reporting for follow up and actions
• Weekly and monthly reports to the Accountant/Chief Accountant
• Performs any other duty assigned by Accountant
• Posting of refunds, rental income, and journals
• Maintain files for external member correspondences
• Posting of Check-offs, and external member Salary receipts
• Filing of documents statutory deductions such NSSF and NHIF
• Verifying and reconciling petty cash claims to ensure correct usage, accountability, and accurate reimbursement
• Processing of payment vouchers and other payments
• Safe custody of bank statements
• Posting of external standing orders to members’ personal accounts
• Maintain standing order register
• Performs any other duty assigned by Accountant

Job Competencies (Knowledge, Experience and Attributes / Skills).

Essential skills and Key Attributes

• A person of integrity
• Good communication and interpersonal skills.
• Excellent analytical and reporting skills
• Excellent problem solving and decision-making skills
• Attention to details

Qualifications

• A bachelor’s degree in Finance or Accounting, or its equivalent.
• CPA (K) and a registered member of ICPAK in good standing.
• Minimum 2 years relevant experience and in a similar position
• A member of a relevant professional body is an added advantage.

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Responsibilities

• Planning & overseeing new market initiatives & ensure marketing campaigns are executed within budget limits,
• Recruitment of new Sacco members
• To provide feedback to the SACCO on members’ issues and expectations
• Reactivation of Dormant accounts
• Market and sell all Sacco products and services to all Sacco members, customers and prospects.
• Formulate and implement marketing plans including relevant customer acquisition and develop programs.
• Achieving set targets for alternative banking channels
• Providing information for decision making through properly prepared and timely reports.
• Take responsibility for specific market campaigns within regions
• Organizing and hosting presentations and customer visits
• Attend relevant trade exhibitions and meeting to recruit
• Keeping track of members/customers with outstanding Sacco Loans
• Prepare and submit monthly reports
• Carryout regular market research, competitor and customer surveys.
• Identify market and develop ways of entry into the markets.
• Support events planning and management for all Sacco activities, e.g. Member Education, AGM, Ushirika Day, ASK Shows, etc.
• Research on new products and services
• Update and manage social media pages and online interactions
• Any other duties as may be assigned by the Head of Operations

Job Competencies (Knowledge, Experience and Attributes / Skills).

Essential skills and Key Attributes

• Market intelligence and business development skills
• Demonstrated ability to develop new business opportunities and improve the profitability and competitive performance of the business
• Excellent communication, influencing and presentation skills.
• Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
• Ability to lead and work within a team
• Exceptional organization skills and a strong work ethic
• Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution
• Ability to handle pressure and meet deadlines
• Good understanding of the internal policies, systems and procedures of a SACCO
• Creative and innovative.
• Computer literacy skills with Demonstrated experience in Microsoft Office, spreadsheet and PowerPoint applications

Qualifications

• A Bachelor’s Degree in Marketing, Economics, Commerce or Business Management Business related degree
• A bias in Marketing preferred
• At least 2-3 years’ experience a similar environment preferably a financial institution

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Responsibilities

• Receive loan forms from members and register all loan applications for further processing and appraising of business loan applications.
• Support members and other stakeholders on general inquiries on loans.
• Providing member support during loan applications.
• Offer members with alternative solution if they cannot qualify for the applied loan category or levels.
• Verify applicant’s business information and assess ability to repay loans.
• Authenticate documentation presented for all credit applications and ensure completeness and compliance with the credit policy
• Field visits to validate applicants business/household information and their physical locations
• Accurate field visits report to support business/group loan applications
• Ensure all applicants are advised on fate of applications promptly
• Keep the SLAs for the appraisals on loans
• Advise members on use of securities (Collateralization of high-risk accounts)
• Generate CRB reports for loan applications, review and advise applicants as appropriate.
• Manage Guarantor/collateral substitution
• Enhance customer relations and provide excellent customer experiences in Credit operations
• Advise Micro-Credit Officer on demand for loans.
• Implement Aggressively strategies to collect loan repayments from customers and groups
• Monitor and follow-up collections for loans in default
• Strictly adhere to the sacco operating policies and procedures in all dealings
• Adhere to general regulatory procedures including AML as it pertains to “know your customer.”
• Any other duty assigned by the management from time to time.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Essential skills and Key Attributes

• Familiar with Sacco laws and regulations
• A person of integrity, team player with effective communication skills
• Sound judgement and decision-making ability on lending across all sectors
• Excellent in analytical, interpersonal and team management skills
• Experience in working with targets and tight deadlines with minimal supervision
• Experience with managing group lending and business loans
• Experience in assessing business credit risk and appraising business loans

Qualifications

• Business-Related Degree from a recognized university or a Diploma in Accounting/Finance/Co-operatives Management or
• CPA IV or Credit Management Certification
• A minimum of 3 years’ experience in a busy financial institution
• Experience in a micro-finance environment is desirable

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Responsibilities

• Receiving, Registering, Processing and appraising of loan applications from members.
• Ensure accuracy and completeness of loan application forms received from members
• Authenticate documentation presented for all credit applications and ensure they comply with the credit policy
• Assess customer loan applications and make recommendations.
• Provide member support during loan applications.
• Support members and other stakeholders on general inquiries on loans.
• Offer members with alternative solution if they cannot qualify for the applied loan category or levels.
• Handle member complaints and take appropriate action to resolve them.
• Ensure all applicants are advised on the fate of members applications promptly
• Advise Credit Officer on demand for loans.
• Build and maintain professional relationships with the contact person in the member organizations.
• Preparing and submitting remittance advices to members and payroll officers upon disbursement of members’ loans and advising them on deductions to be cleared.
• Keeping the time frame for the appraisals of loans
• Advise members on use of securities (Collateralization of high risk accounts)
• Engage in clearance for members exiting the Sacco
• Ensure check-off adjustments (for check-off loans) are done accurately and promptly, and ensuring monthly reconciliations of the employer accounts.
• Generate CRB reports for loan applications, review and advise applicants as appropriate.
• Guarantor substitution and management
• Implement Aggressively strategies to collect loan repayments from customers and groups
• Monitor and follow-up collections for loans in default
• Maintain the PAR at the approved limits at the Sacco
• Enhance customer relations and provide excellent customer experiences in Credit operations
• Any other duty assigned by the management from time to time.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Essential skills and Key Attributes

• Familiar with Sacco laws and regulations
• A person of integrity, team player with effective communication skills
• Sound judgement and decision-making ability on lending across all sectors
• Excellent in analytical, interpersonal and team management skills
• Experience in working with targets and tight deadlines with minimal supervision

Qualifications

• A Diploma in Accounting/Finance/Co-operatives Management or a Business-Related Degree from a recognized university
• CPA IV or Credit Management Certification
• A minimum of 3 years’ experience in a busy financial institution

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Key Roles and Responsibilities:

Build and Manage Strong Relationships with Scholar Support Ecosystem 

• Liaise with public school leadership to support successful and efficient recruitment, onboarding, and continuous scholarship recipient support
• Liaise with the SUN community to identify students who meet the eligibility criteria for support
• Liaise with Scholarship Officer and SUN facilitators to deliver mentorship and school holiday programming
• Liaise with families and build their capacity to support scholar’s learning and well-being, ensuring they understand their role in the scholars upbringing
• Build strong relationships with local organizations and government institutions supporting vulnerable girls, including teen moms, to create and advance partnerships for recruitment and support of scholars

Spearhead Mentorship and Scholar Welfare Efforts

• Implement scholar welfare efforts and serve as mentor to scholarship recipients as necessary
• Ensure continuing students are prepared students to report back to school
• Meet with new scholarship students and their families, to onboard them to scholarship programs and policies and ensure they are ready to report to school

Support Monitoring, Evaluation, and Learning

• Manage recruitment pipeline from various sources, collecting the data in an organized manner
• Ensure scholars submit necessary documents in a timely manner for continued support
• Support with all necessary data collection through home and school visits
• Maintain up-to-date Scholarship Database

Support Innovation

• With the support of the Scholarship Manager and other SHOFCO team members, co-design the recruitment, selection, disbursement, and monitoring and evaluation of “nudges” to 10,000 vulnerable students annually (nudges will be up to the value of 8,000Ksh in uniform, stationary, and other public school requirements)
• Provide your insights as they arise to improve programmatic impact and efficiency

Qualifications

• At least 2 years of experience working in educational program or community-based organization supporting youth.
• Strong interpersonal skills with ability to build personal relationships with students, staff, local community leaders and members, school and government officials
• High sense of professionalism in performing duties.
• Dedicated, proactive, and results-driven.
• Detail oriented and well-organized
• Propensity to thrive in a fast-paced, dynamic work environment.

SHOFCO Offers:

• A dynamic and supportive working environment with a diverse team committed to inclusive development.
• Opportunities for professional growth and development.
• Competitive compensation package commensurate with experience and qualifications.

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Responsibilities

Strategy and leadership

• Develop and implement an appropriate and effective WASH strategy, setting clear objectives and indicators, for WASH activities in consultation with the CPO, other WASH staff and the local communities.
• Manage the WASH program to meet the program objectives within budget, set time frame, quality, and standards
• Provide strong leadership of the WASH program, working to ensure both short / long-term positive program impacts and outcomes
• Support SHOFCO water enterprise towards sustainability

Measure:

• Up to date departmental strategy
• Annual workplan and budget prepared on time

WASH Program Management

• Coordinate the implementation of the WASH programs’s infrastructure related activities
• Develop and continually update Detailed Implementation Plans (DIPs) for the delivery of SHOFCO WASH infrastructure.
• Provide overall follow up and technical supervision of the engineering works related to the SHOFCO WASH program
• Inspect all WASH Infrastructure and provide certification reports
• Define the reference standards to be adopted in the planned WASH infrastructure
• Develop Bills of Quantities (BoQs), and tender documents, and launch tender bidding procedure for contractors
• Provide input into the integration of beneficiary participation and accountability in all aspects of the SHOFCO WASH program.
• Promote the integration of WASH activities across all of SHOFCO activities, keeping up to date on emerging technologies and innovations within the WASH sector.
• Promote child friendly WASH facilities and the mainstreaming of key issues including, but not limited to child protection, SGBV and gender.

Measure:

• Quality of developed WASH infrastructure
• Percentage of program activities implemented on time and on budget

Monitoring and reporting

Activities to include:

• Continuously monitor and supervise WASH activities, overseeing the technical design, execution and evaluation of progress through outputs and impacts using both quantitative and qualitative data.
• Conduct technical assessments and data analysis
• Develop clear infrastructure monitoring tools (e.g. checklists).
• Ensure that all WASH infrastructure data is well managed and provides an accurate representation of the reality on the ground.
• Validate the accuracy of the data, and the quality of the WASH Infrastructure
• Document success stories and impact of WASH on communities served by
• Initiate and participate in research studies and evaluation of WASH program as need arises.
• Submit regular reports related to the project’s WASH infrastructure to the CPO
• Ensure accurate and timely reporting of activities according to donor and other applicable timeframes and formats.

Measure:

• Data collected and stored in user friendly database accessible to all intended users.
• Regularly updated and analysed data sets available

Representation

Activities to include:

• Representing SHOFCO, including with donors, other NGO stakeholders, and government
• Building positive relationships with donors, stakeholders and government to ensure success of the WASH program

Measure

• Positive donor/stakeholder relationships
• Number of forums attended to keep abreast with emerging needs and trends within the WASH sector

Team management and development

Activities to include:

• Identify technical gaps on the SHOFCO WASH team and partners and facilitate capacity building.
• Use of decision-making processes to enable learning through empowerment
• Upholding all SHOFCO core values and leading by example
• Clear performance management plans developed and discussed with team
• Identification and delivery of appropriate training/personal development support
• Providing guidance, support and oversight to team members to ensure the program is implemented efficiently, effectively and providing good value for money.

Measure

• Level of staff productivity
• 360 feedback reflects delegation, feedback and coaching taking place
• High morale among team members
• Annual reviews conducted
• Professional development conducted of team members
• Staff challenges resolved successfully

Job Description (Knowledge, Experience and Attributes / Skills).

Attitude / Motivation:

• Successful performance at SHOFCO is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 10 key behaviours that SHOFCO encourages in all employees and they are defined below:
• Examining Information: Processing information, asking probing questions and Finding solutions
• Adapting practical approaches : Applying practical skills, Learning by doing and applying common sense
• Articulating information: Giving presentations, explaining things and projecting social confidence
• Making decisions: Deciding on action, assuming responsibility and standing by decisions.
• Thinking positively: Being optimistic, recovering from setbacks and projecting cheerfulness
• Team working: Working participatively, encouraging team contributions and involving others in decisions
• Checking things: Finding errors, ensuring accuracy and finishing tasks
• Managing tasks: Working methodically, planning activities and setting priorities
• Taking action: Making things happen, using initiative and investing energy
• Pursuing goals: Achieving outstanding results, acting with determination and persisting through difficulties

Qualifications

• Bachelor Degree or Post Graduate Diploma in Water and Sanitary Engineering, Civil Engineering or equivalent.
• Registration with the Engineering Registration Board

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Responsibilities

Design and Oversee Holistic Scholar Welfare Initiatives

• Lead design of school holiday programming
• Lead design of scholar support and mentorship initiatives
• Propose a design for an alumni program and model
• Support SHOFCO team members (namely scholarship coordinators) to give input and implement program

Build Capacity for Scholar Support

• Train SUN facilitators and any other SHOFCO staff to implement programming
• Support skill-building among staff at schools where scholarship recipients attend as necessary

Support Strategic Direction 

• Support the design, implementation, and continuous improvement of recruitment, selection, onboarding, and scholar support processes and procedures
• Build systems for sustainability and efficiency
• Support partnership development with organizations and institutions supporting vulnerable girls to advance and strengthen the ecosystem of support

Support Innovation

• With the support of the Scholarship Manager and other SHOFCO team members, co-design the recruitment, selection, disbursement, and monitoring and evaluation of “nudges” to 10,000 vulnerable students annually (nudges will be up to the value of 8,000Ksh in uniform, stationary, and other public school requirements)
• Provide your insights as they arise to improve programmatic impact and efficiency

Job Competencies (Knowledge, Experience and Attributes / Skills).

Qualifications

• At least 5 years of experience working in educational program or community-based organization supporting youth.
• Experience in program design and training/facilitation with strong understanding of adult learning principles.
• Strong interpersonal skills with ability to build personal relationships with students, staff, local community leaders and members, school and government officials
• High sense of professionalism in performing duties.
• Dedicated, proactive, and results-driven.
• Detail oriented and well-organized
• Strong communication (written and oral), negotiation, and administration skills.
• Propensity to thrive in a fast-paced, dynamic work environment.

SHOFCO Offers:

• A dynamic and supportive working environment with a diverse team committed to inclusive development.
• Opportunities for professional growth and development.
• Competitive compensation package commensurate with experience and qualifications.