Regional Systems Coordinator EA & Yemen at Norwegian Refugee Council

Job Description

The purpose of the Regional Systems Coordinator position is to support the country offices in implementation of Agresso procurement, Finance and HR modules, HRMIS, end to end supply chain management, and OVDB. The Regional Systems Coordinators provides hands on technical support to country programmes and regional office team on troubleshooting of technical issues before they are escalated to NRC Oslo.

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

1. Set up and create user in Agresso with approval from their supervisors and giving them roles and rights to their user. Also linking their resource numbers to their Agresso users.
2. Follow up on PO/PR’s so that they are not stuck and redistribute of stuck PO/PR in the system.
3. Troubleshoot online invoices on workflow.
4. Log systems bugs and follow their resolution with the Agresso central team. Follow also request of system development.
5. Support country offices and regional office with the implementation of HRMIS, end to end supply chain management, and OVDB.
6. Be the Focal point between the Region and Olso Agresso Technical staffs for all related Agresso technical problems.
7. Collaborate with  HR in the roll out and supporting in oracle system.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Interfaces with all finance, HR, Logistics and ICT staff
• Interfaces with all Controllers, Regional Head of HR/finance, Logistics in NRC
• Interfaces with Global Finance and Accounting Unit

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

• MBA and Bachelor of Business Administration
• Diploma in system development
• Minimum 5 years of experience as systems development or similar positions in a humanitarian/recovery context
• Experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal

Context related skills, knowledge and experience (shall be adapted to the specific position):

• Knowledge of the countries supported by the section is an asset
• A high level of French and/or Spanish skills is in an advantage and in some cases a prerequisite

2. Behavioural competencies

• Handling insecure environments
• Planning and delivering results
• Working with people
• Analysing
• Communicating with impact and respect
• Coping with change

Please click here to view the Job Description. 

The position is open for qualified Kenyan Nationals only