Relationship Officer - Nairobi at Brites Management

Duties and Responsibilities

• Responsible for promoting and driving the sale of Loans and other company’s services to existing and potential clients.
• Gaining new clients as well as maintaining existing ones and developing of new loans prompts.
• Provision of a phenomenal customer experience at the branch.
• In this role, you will interact with our clients one-on-one on a daily basis, provide customer service, and use consultative sales techniques to retain customers
• Meeting monthly loan disbursement targets.
• Maintaining PAR to the set target.
• Selling of company business products to potential and existing clients while meeting individual and group targets monthly.
• Preparing weekly marketing and activation plans on promotion of Company’s products and services.
• Help the branch grow the business loans product.
• Create market awareness for the company’s product.
• Establish and maintain effective working relationships with clients.
• Identify sales prospects and follow up on new leads and referrals resulting from field activity.
• Keep a keen eye on market trends and the competition.
• Reviewing sales performance on weekly, monthly, quarterly basis
• Maintaining thorough knowledge of company products and services.
• Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within required times timeline.
• Identifying opportunities, new and improved products/innovative products and discussing with the Branch Management for implementation.
• Follow up on updates of clients’ account statements
• Maintaining high levels of personal etiquette and conduct as stipulated in the company policies
• Verification of customer file and counter checking to ensure that all supporting documentation attached are sufficient to process a loan.
• Accurate and timely application of loans in the System.
• Debt Collection
• Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures

Key requirements, skills and qualifications

• Degree or Diploma in Sales & Marketing/ business related field
• Good in using Microsoft office applications- word, excel, publisher and PowerPoint.
• Experience in lending will be an added advantage.
• Must have experience using various media of marketing i.e. internet, social media and field