Senior Administrative Assistant – Housing & Hospitality at Pan Africa Christian University

Job Purpose:

• To support the Housing & Hospitality Manager in ensuring the efficient operations of the University guest houses, conferencing facilities, and student and staff accommodation for effective service delivery and support to users.

Minimum Requirements:

• Bachelor’s Degree in Hotel and Institutional Management or a related field from a recognized institution.
• Have at least 5 years of experience in institutional management.
• Work planning and organization skills.
• Staff supervision and disciplinary skills.
• Safety and hygiene awareness.
• Excellent customer service skills.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Prior working experience in a university ot college will be an added advantage.
• Understand and adhere to PAC University Statement of Faith.

Key Responsibilities:

• Work closely with the Housing and Hospitality Manager by providing administrative and operational support, including but not limited to compiling operational information.
• Participate in marketing the University’s guest houses and conferencing facilities.
• Support the implementation of strategies that enable the University to significantly grow its guesthouses and conferencing capacity.
• Support the implementation of policies and procedures that govern the usage of the guest house, conference facilities, and student and staff accommodation.
• Adhere to principles and processes that guarantee customer satisfaction.
• Ensure student, staff, and guest houses are well maintained and records kept as per requirements.
• Order supplies and determine need for maintenance, repairs, and furnishings.
• Report faults and/or repairs that require attention from the Maintenance Department and follow up to ensure appropriate, timely repairs are undertaken.
• Maintain Guesthouse and Student housing records as per requirements.
• Support the Housing and Hospitality Manager in budget management.
• Give relevant data that enables preparation of ad hoc, quarterly, and annual reports on housing and hospitality matters