Senior Client Executive at Cigna

Based in Nairobi, you will be part of the Client Management Team EGS (IO/NGO) and will be involved in a wide range of day to day inward and outbound interactions with the IO/NGO client base, thus ensuring optimal service and high levels of satisfaction. Your main areas of responsibility will be:

• Supporting tasks for the overall client portfolio.  

Respond to day-to-day (internal and external) questions, coordinate solutions for escalations, gather benchmark information, identify optimizations, advise internal teams on client specific issues, participate in relevant internal meetings, prepare external meetings, provide or assist in reporting etc.

• Independently manage a selection of SME client accounts.

Focal point for client contacts, relationship management, renewal negotiations, contract management, analysis, etc.

• Involvement in key processes
• Be involved in key processes like implementation of plans, RFP’s and Reporting.
• In your role you build up a relationship of trust with the contact persons of the clients you are servicing and you are the contact person for these clients for our own internal departments.  
• You work in a full-time regime.

YOUR PROFILE

• You have a master degree or equivalent by experience
• You have 2-5 years of experience in the insurance or administration industry
• You have excellent knowledge of English.
• You have excellent communication skills, written and verbal
• You are sociable: correct, professional and at ease in contact with different stakeholders (individual insured, contact persons of the organisations, colleagues and persons in charge).
• You are a team player.
• You are looking for a professional experience in an international context, where you can fully use your skills;
• Working under pressure is not an obstacle and you are not afraid to take ownership of a situation
• You are always looking for solutions.
• You are capable of prioritizing workloads in order to meet tight deadlines
• You have some experience in collation of data and statistical analysis
• A sound knowledge of Excel and Word are required. Experience with Access is a plus-point