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Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are ...
About this opportunity
We are the Customer Support IP, Core and Cloud team. We work with the latest telecommunication products e.g. 5G Core to provide a world class after sales support service to our customers in Middle East and Africa. We combine the knowledge of our experts with artificial intelligence, machine learning, and analytics to detect and resolve network issues or anomalies before they impact the network performance. Become part of our growing team and play a part in Ericsson’s vision of a sustainable and connected future. Join us in making the unimaginable possible!
We are now looking for a Solution Architect, who will be responsible for deep customer network troubleshooting. The solution architect will work with the most complex problems, utilise their Ericsson IMS and Ericsson Cloud expertise to isolate the fault in the network to a node/function and restore service and provide the root cause analysis. The Support Solution Architect will be expected to share updates of the incident resolution to C-level customer executives and prepare a formal response. The SA will also guide the team of Domain experts, share knowledge of complex issue handling, review problem management bulletins and assist with life cycle management (impact analysis, MOP review etc). The candidate will possess knowledge of multiple functions in a mobile network (application, platform and infrastructure)
The role is posted across Middle East and Africa, final location to be decided after selection of the candidate.
Responsibilities & Tasks:
You will bring
Core Competences:
Preferred Qualification & Experience Requirements
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