Commercial Manager (Financial Crime Solutions) at SWIFT

Experience

• At least 5 years experience in sales, of which 2 years in the financial industry

Domains

• Market Infrastructures / Relationship Management / Business Consulting

Key Responsibilities

• Identify customer needs / market opportunities and achieve business growth by building and maintaining long term customer relationships with primarly medium accounts and/or developing market infrastructures and/or implementing initiatives of medium size/complexity.
• Develop plans for medium sales account / infrastructure development / initiatives in order to achieve targeted sales objectives and generate revenue in an optimal, cost-beneficial way.
• Implement plans towards assigned medium customers/market infrastructure by coordinating and tracking all activities . Assist in the implementation of larger plans/projects/programmes
• Act as a single point of contact for medium sized clients and/or support as a center of expertise on a specific area/initiative .
• Represent SWIFT and promote products and services in order to grow our business by participating to regional fairs and forums and meetings.
• Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers. Feed back internally market intelligence, customer feedback, product issues and other relevant information.
• Acquire and maintain skills and knowledge.
• Share knowledge about customers, products markets and methodology.

Competency Profile

• Takes Accountab. for Delivering Results Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
• Demonstrates Operational Excellence Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy
• Expands knowledge Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.
• Bus Understanding and Commercial Sense Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.
• Builds and reinforces cust relationships Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.
• Leads with a team focus Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.
• Communicates effectively Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.