Technical Support Engineer at Q-Sourcing Servtec Group

The Technical Support Engineer will develop and manage our clients’ sales. The preferred candidate will have a proven track record of supporting customer accounts at the corporate level as a true partner to our customers.

ESSENTIAL DUTIES:

• Identify and visit new Commercial Refrigeration customers and prospects
• Visit and support potential customers and relevant stakeholders (distributors, OEM's, end-users, contractors, system integrators, consultants, designers, and others) to transfer knowledge and marketing experience
• Build customer relationships and increase customer’s satisfaction
• Prospect activities and proactively collect the necessary market information and feedback to obtain a competitive advantage
• Provide technical support to customers, and site visits/inspection when necessary.
• Provide on-site commission when necessary.
• Prepare quotations, configurations and calculations of orders and projects
• Organize and participate to exhibitions, seminars, and meetings
• Prepare products technical presentations
• Deliver weekly and monthly reports.

EDUCATION, SKILLS AND EXPERIENCE:

• A Bachelor’s degree, preferably in Mechanical engineering. Electrical engineering (~N4/T1) qualified candidates may also apply
• Ideally the successful candidate will have proven experience in the refrigeration business with technical knowledge of how systems work
• Food Retail experience is an added advantage
• A minimum of 5 years relevant sales experience of technical products related to Refrigeration, in the South Africa market industry, is desired.
• Fluency in English. Proficiency in an African language would be an added advantage
• Effective communication and business acumen
• Customer focused with the proven ability to collaborate across diverse markets and forge relationships