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Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases.
GENERAL OBJECTIVES
The Service Operations Manager executes the IT operational service demand of Tembo within the Tembo Operational Model framework in alignment with the MSF IT practices, driving efficiency and effectiveness against set objectives.
S/he maximizes processes and procedures while meeting partner expectations and analyzes the quality of the services provided through defined performance KPI indicators driving continuous service improvement initiatives considering cost-effectiveness.
Acts as tactical communication link managing key relationships, working with relevant key counter parts in all sections and represents the Tembo IT Service Operations in the Demand level of the Tembo Governance.
MAIN FUNCTIONS, RESPONSIBILITIES AND TASKS
EXPERIENCE
KNOWLEDGE
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