Jobs at ENGIE

Job Purpose/Mission 

• The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible.

Responsibilities

• To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned &   uploaded per   customer via Mysol go
• Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system.
• Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock count.
• Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
• Ensure customer education is highly conducted to promote customer satisfaction and explaining after-sales service to the customer.
• Correctly transacting and   tracking   all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
• Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
• Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
• Fully implement the FIFO methodology within the Service Centers and stock points
• Display systems to be presentable, complete, clean, and working at any time.
• Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
• Storage room setup (proper arrangements of items, labelling, separation of spare parts (u sed and broken).
• Organizing all documents in designated folders (logistics documents and customer contracts)
• Follow up on portfolio 1stPD, and advance payments on item exchange.
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
• Displaying Mysol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.
• Inventory management enforce a schedule working with contractor Admins on the expected dates of month-on-month dates of visits.
• Training for the contractor Admin _ show the contractor Admin the expected stock branding guideline, shop management and stock audit.
• Field Stocks Issue and Management, given to SA +AAL (Must be the one recalling stock and focus on the policy enforcement.
• Receipt of service items for review by Tech ops at the hub by the ST
• Field Marketing support merchandise_ store and manage the issuance and sign off all items going to the field.
• Fliers
• Posters
• Demos both STS + Basic 80W_ with the new structure this will support the HOC manage field assets better.
• HSE on the motor Bike + PPE _ enforce logbook usage and tracking.
• Shop Cleanliness: Keep the place clean and preserve the brand image, enforce opening and closure on time, management.
• Ensure brand guidelines are respected.

Knowledge and skills 
Experience:

• 2 years’ experience in stock Management, customer experience and people management.
• Experience in customer relationship management.
• Team Player

Qualifications:

• Be a holder of a diploma, preferably in Business, Logistics, inventory and its related fields.

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Job Overview

• The Fleet Officer Intern will play a crucial role in managing and overseeing a company’s fleet of vehicles.
• The fleet Officer Intern will handle all queries related to our Motor Cycle and Vehicles that are raised in our fleet system, maintains records of maintenances for the vehicles and Motor Cycles, ensuring that safety standards for operating vehicles meet the ENGIE standards as per transport policy.

Key Responsibilities

• Set and manage the overarching strategic direction, priorities and focus areas for sales commercial (sales, marketing, and business development), cascading and ensuring alignment throughout EEA-K.
• Maintenance and Oversight: The Fleet Officer ensures that the vehicles or vessels are properly maintained in accordance with regulations. They use their knowledge of maritime law (for vessels) or transportation regulations (for vehicles) to ensure safe navigation and operation.
• Organizing and Controlling: They organize, control, and direct the activities related to the fleet. This includes scheduling maintenance, repairs, and replacements as needed.
• Budget Management: The Fleet Officer manages the budget for vehicle repairs, replacements, and other related expenses.
• Driver/Vessel Operator Training: They ensure that drivers or vessel operators receive proper training to uphold safe operating standards.
• Licensure and Registration: Managing vehicle licensure and registration is also part of their responsibilities.
• Efficient Routes and Schedules: They establish efficient routes and transportation schedules for the fleet.
• Monitoring and Reporting: Monitoring drivers (or vessel operators) to ensure adherence to schedules and safe driving practices. Additionally, they provide reports to management on budgeting, maintenance, and fleet progress.
• New Driver/Vessel Operator Recruitment: Searching for, hiring, and training new drivers or vessel operators.
• Cost Reduction and Efficiency Improvement: Developing methods to decrease costs and improve overall fleet efficiency.

Knowledge, Skills and Experience

• Minimum of 1 years’ experience in handling fleet operations management.
• 5 years of driving experience (driving licence must be upto date).
• Problem-Solving thinking outside the box and quickly solving problems related to fleet operations.
• Hardworking with a sense of responsibilty. 
• Innovative Thinking, ability to think creatively and find innovative solutions is valuable.
• Attention to Detail: small details can prevent issues and improve fleet performance.
• Proficiency of GPS tracking system.
• Experience in Motor Mechanics is an added advantage.

Qualification

• Certificate/ Diploma in Mechanical Engineering/Automative Engineering

Technology

• Proficient in Excel, PowerPoint, Fleet operating Systems, and other Microsoft applications.

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Job Purpose/Mission

• The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.
• The Collections Manager will be responsible for securing timely repayments through Call Centre Agents, supporting their daily activities, maintaining positive relationships with customers, minimizing, and controlling losses to the loan portfolio through proper management of the assigned accounts in default.

Responsibilities

Monitoring & Process Management

•  To oversee and assist in the monitoring and analysis of customer accounts for non-payments, delayed payments and other irregularities 
•  To ensure the cost of pursuing a customer debt is reasonable through cost / benefit analysis 
•  Monitor telephone reports on a weekly basis to ensure contact per day quota is achieved 
•  To monitor appropriate collections activity to ensure customers pay to agreed terms 
•  To monitor the quality of the team's customer calls and develop actions to improve service standards 
•  To monitor team performance against financial and other targets and alert the line manager of situations that may lead to variance from plans 

Team Management

•  To maximise revenue collection and debt recovery 
•  Verify that team members get the appropriate training and apply their knowledge and skills to the job 
•  Supervise and direct the daily activities of contact center collection officers 
•  To ensure that the team deals with all customer complaints in line with the complaints process and adhering to the Code of Conduct 
•  To plan and manage the day-to-day workflow and performance of the team ensuring that targets and customer service standards are achieved and maintained 
•  Supervises recoveriesand collection activities which involves training, mentoring, and coordinating of assignments to ensure timely reporting and meeting of deadlines/KPI. 
•  To hold regular team meetings to timely and effectively communicate departmental plans and targets, discuss issues and recognise success 
•  Manage the overdue and support on Welcome call process 
•  Ensure all agents adhere to call regulations 
•  Ensure Xdesk and other working tools are working well or else escalating issues arising 
•  Ensure the team is capturing the right information 

Reporting

•  Participation in collection analysis functions and various other credit related duties 
•  Ensure Collections and Recoveries monthly reports are prepared and where necessary appropriately distributed 
•  Identify and report any incident that may affect operational results 
•  Assist in ad-hoc credit/collections related exercises as required 
•  Analyzing the effectiveness of collection activities and recommending alternative courses of action to gain optimum results 
•  Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives 
•  Identify the negative trends and notify them to the manager of the Credit Recovery Center, enclosing the proposed solutions to mitigate them 
•  Calculate commission for each field agent and request Field commissions to Finance after approval from manager and ensure payments are done in a timely manner 

 Experience :

• 5 years’ Experience in portfolio management/microfinance or its equivalent with a focus on loan collections and recovery. 
• Experience in team Management. 
• High Level of familiarity with typical income, expenditure and cashflow patterns of rural and per -urban households and micro-enterprises in assigned portfolio, including farmers, animal  breeders, business owners and employees. 
• Professional experience in traditional bottom of the pyramid (BoP) lending techniques preferably in microfinance sector 
• Strong customer Negotiation skills. 
• Knowledge about market and business risks associated with typical Mysol customers 

 Qualifications :

• Bachelor’s degree in business or related field 
• Portfolio management certificate will be an added advantage 

 Language(s): 

•  English 
•  Kiswahili 

 Technology  :

• Computer literacy, particularly good working knowledge of Microsoft Excel and power-point