Jobs at Accor

Job Description

This position is to helps the Front Office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

• Management of the Hotel Front Office operation to achieve a reputation as a market leader
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
• Full utilization of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties assigned by your manager.

Qualifications

• Diploma in Front Office operations or related field.
• Minimum 2 -3 years previous experience within similar role.
• Proven Ability to lead by example, good communications skills, Strong interpersonal and problem-solving abilities.
• Good knowledge of Front Office operation, including Opera system.
• Highly responsible & reliable.

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Job Description

The Digital Marketing Manager will be responsible for planning, developing and actioning of the social media platforms, marketing strategies, e-commerce and website management, in addition to delivering any required ‘flash’ sales activity. All duties that are carried out should be in accordance with Accor Hotels Standards and legal requirements.

• Manage the execution of day-to-day projects and external agency partner projects.
  • Audio/Video/Photo Production
  • Graphic Design Agency
  • Social Media Agency
  • Collateral Printing Companies
• Execute paid media/advertising plans.
• Content creation and management across multiple online platforms.
• Draft and edit advertising copy, radio spots and marketing materials including (but not limited to) marketing posters/banners,  collateral, in-house guest newsletters/e-blasts, brochures, transient marketing materials, sales brochures, rack cards, e-invitations, print ads, web banners.
• Collaborate with the Director of Sales Marketing & Public Relations, Director of Sales & Marketing, PR & Marketing Manager, F&B and Spa departments in development and execution of marketing strategies and plans to generate revenue growth 
• Ensure that Accor brand image and marketing guidelines and standards are upheld reviewing all in-house and external print and digital materials.
• Promotional listings/e-blasts for OTAs (online travel agents).
• Work with Accor corporate to stay updated on all brand internet marketing campaigns, toolkits and standards. Participate in Corporate online marketing call and report back to team.
• Develop, review and post social media content including image and video conceptualization and caption copywriting.
• Monitor and manage activity and engagement on social channels including Facebook, Instagram, Twitter, and YouTube, while developing appropriate and timely responses.
• Represent hotel by attending social and culinary events, onsite and/or offsite, to capture social media content where appropriate (evenings and weekends may be required)

Qualifications

• Bachelors’ degree in Mass Communication or related field.
• Minimum of 2 years’ experience in similar role.
• Innovator.
• Strong communication, negotiation and presentation skills.
• High Energy, dynamic personality.
• Results-driven.
• Verbal, numerical and analytical abilities.
• Excellent negotiations and influencing skills.
• Able to drive actions that will add value to incremental spend.

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Job Description

• Lead the laundry team to ensure consistent supply of clean, neat and quality linens and uniforms.
• Ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.
• Plan and ensure to implement preventive maintenance for all the laundry equipment.
• Ensure a correct and economical use of all the chemicals and that the formulas are respected.
• Ensure a proper storage of the chemicals, respecting the environmental procedures.
• Maintain the linen and laundry par stocks.
• Plan and budget the revenues and costs for the Laundry department.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Conduct budgeting, purchasing, payroll, forecasting and inventory control. Manage and control departmental financial processing.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Develop and maintain effective relationships with all service providers.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.
• Conduct periodic and annual inventory of equipment & recommend replacement of equipment as required.
• Identify optimal, cost-effective use of the resources and educate the team on the same.

Qualifications

• Diploma in Hotel Management or related field
• 3 years of experience in a similar role
• Eye for detail
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Knowledge of occupational hazards and of necessary safety precautions