Vacancies at World Food Programme

About the job

KEY ACCOUNTABILITIES (not all-inclusive)

Business Engagement:

• Technology Portfolios:
• Develop and keep updated the corporate repository of technology use at country office and regional level using the portfolio health check template, determining how effective/fit for purpose application use is.
• Schedule for review applications where relevant and follow remediation efforts.
• Develop a solid understanding of WFP’s solution landscape to be able to guide teams on appropriate corporate tools to use.

Field software development:

• Act as focal point for field software development requests, shaping requests for teams to take to the Demand Assessment Board for scheduling.
• Follow the technology development taking place outside of the TEC division across the region to ensure all is registered and abiding by the framework for software development, support and maintenance.

Project Management:

• Support the roll out of corporate tools, including DocuSign and the Global Service Management Tool.
• Be the first point of contact to advise and configure simple workflows in said tools.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Support Product Owners in managing customer expectations for project deliverables.
• Interact with various clients and various stakeholders to determine their problem statement through requirement gathering, conducting analysis of the requirement and coming up with the system specification document.
• Successfully manage the relationship with the client and all stakeholders.
• Other duties as required.

KEY DELIVERABLES

• Technology Portfolios are up to date and approved with each country office for all Nairobi Regional Bureau countries.
• High risk applications with beneficiary information which are owned locally are scheduled for review and remediation. Needs are discussed and approved with local product owners.
• Participate in Country Director level meetings to present portfolio healthcheck findings.
• Incoming field software development requests are reviewed and scheduled in a timely manner.
• Effectively facilitated inputs for and follow ups from Demand Assessment Board where needed on behalf of Country Offices.
• Glass is updated with relevant information across Country Office portfolios.
• Heads of IT clear on automation plans and upcoming releases.
• Field needs effectively fed into global product plans.
• Seen as a collaborative team member.

Contract Duration: 12 Months

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About the job

KEY ACCOUNTABILITIES (not all-inclusive)

What you will do:

• Carry out Access Management on the different platforms and solutions that are supported by the team. This includes business analysis where need be.
• Perform analysis, diagnosis, and resolution of reported issues; recommend and implement corrective solutions for remote users as needed.
• Maintain a very high level of FCR (First Contact Resolution Rate) with end users.
• Identify commonly recurring requests for assistance and provide advice on how these can be prevented or minimized.
• Communicate with end users and follow up on all open and pending tickets. Log issues and escalate tickets to various technical groups where necessary.
• Participate in presentations/demos of release candidates by third level support. And pass on the knowledge to the team members.
• Provide data extraction reports as per end user request.

KEY ACCOUNTABILITIES : Cont

What you will do:

• Perform the activities under the direct supervision of the respective Team Lead and undertake additional tasks as required.
•  Advise the Team Lead on any areas that require improvement.
• Adhere to the laid down team procedures while maintaining healthy interpersonal relationships.
• Analyze and translate end user specifications to technical requirements.
• Any other duty that may be assigned.

Contract Duration :6 Months