Careers Opportunities at Jubilee Insurance

Job Ref. No. JHL027

Role Purpose

The role holder will be responsible for the development, documentation, and implementation of tax planning strategies for  the group. This role involves preparing key tax-related documents for board approval, providing tax guidance on strategic issues to senior management, and developing and implementing group-wide tax-sharing models and transfer pricing documentation.

Main Responsibilities

Strategy

• Offering tax leadership on all tax matters for the group and subsidiaries across multiple countries.
• Advising on the tax effect of introducing or changing business structures, mergers, acquisitions, and group transactions, and recommending tax planning strategies.
• Advising on tax-efficient ways for business contracts and new products within the group.
• Developing and maintaining transfer pricing documentation and mitigating transfer pricing risks.
• Developing, documenting, presenting, and maintaining the group cost-sharing model to optimize tax positions.
• Working closely with the CFOs on key tax considerations in acquisitions/mergers to ensure tax items and risks are addressed.
• Conducting and managing group tax health checks across territories to minimize tax exposure and implement mitigation actions.
• Researching tax implications for group expansion into new territories.

Operational

• Directing all tax compliance matters, including coordination, preparation, and review of returns to ensure group-wide compliance.
• Ensuring good tax compliance status in the group, including subsidiaries.
• Overseeing the development and review of the monthly and annual tax provisions for the group, maintaining all tax accounts.
• Resolution of revenue authority tax audit issues for any entity in the group.
• Successful implementation of the group share model and transfer pricing documentation.
• Advising senior management and the board on changes in tax legislation, new developments such as double taxation treaties, and case laws affecting the group.
• Developing relationships with key stakeholders, such as tax revenue authorities and capital market authorities, to manage issues within the group.
• Offering tax leadership across the group's various businesses and regions to ensure alignment and strategic oversight.

Corporate Governance

• Compliance: Stay updated on industry regulations, compliance requirements, and best practices related to claims management and reinsurance.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Leadership and Culture

• Building the team capabilities and ensuring adequate succession planning within the department
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.

Key Competencies

• Leadership: Ability to lead and motivate a team, driving high performance and fostering a collaborative work environment.
• Strong communication skills to clearly present tax strategies and recommendations to senior management and the board.
• Strategic Thinking: Ability to develop and implement long-term tax strategies that align with the organization's overall business goals.
• Analytical Skills: Strong analytical and problem-solving skills to assess complex claims and reinsurance issues and identify solutions.
• Stakeholder Management: Ability to build and maintain relationships with key external stakeholders, including tax authorities and regulatory bodies.
• Risk Management: Ability to conduct tax health checks and ensure the organization remains compliant while minimizing exposure to tax liabilities.
• Business Acumen: Ability to evaluate the tax implications of business decisions and recommend tax-efficient solutions that support business growth.
• Project Management: Strong skills in handling multiple tax initiatives, ensure timely execution of tax compliance processes, and manage ongoing tax projects. Ability to identify opportunities for process optimization and implement improvements to enhance efficiency and effectiveness.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business or any other related course .
• Master’s Degree in Accounting or Taxation will be an added advantage.
• Diploma in Insurance.
• CPA(K) Qualification.

Relevant Experience

• At least 5 years of experience dealing with tax matters.
• In-depth knowledge of tax accounting, tax compliance and all types of tax returns.
• Demonstrated experience in a leadership role, overseeing and managing a team.
   

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Job Ref. No. JHL028

Role Purpose

• The role holder will primarily monitor and manage costs within the organization, ensuring that expenses are effectively controlled and aligned with budgetary guidelines. The role holder will also analyze financial data, identify cost-saving opportunities, and implement strategies to optimize expenditures.

Main Responsibilities

Strategy

• Cost Optimization: Continuously monitor and analyse cost performance against established benchmarks, targets, and industry standards.
• Risk Management: Collaborating with relevant stakeholders to develop risk mitigation strategies, ensuring that potential risks are identified, evaluated, and addressed proactively.
• Performance Monitoring and Analysis: Continuously monitoring and analyzing cost performance against agreed internal milestones and targets
• Process Improvement and Automation: Identifying opportunities to streamline cost control processes and improve efficiency through automation and technology.
• Budget Planning and Forecasting: Working closely with finance and operational teams to develop realistic budgets and forecasts that align with strategic objectives.
• Continuous Improvement and Best Practices: Proactively seek opportunities for continuous improvement in cost control processes, tools, and methodologies. Implement industry-leading practices and benchmarking against competitors to maintain a competitive advantage.

Operational

• Regularly review cost data, identify cost drivers, and investigate any significant cost variances or deviations from budgeted targets.
• Prepare and present timely and accurate cost reports to relevant stakeholders, such as management, department heads, or project teams.
• Assist in the development of project budgets by providing cost estimates, analysing resource requirements, and considering potential risks or contingencies.
• Implement cost control measures to optimize operational expenditures and minimize waste by identifying areas of inefficiency, recommending process improvements, and working closely with operational teams to develop and implement cost-saving initiatives.
• Collaborate with procurement and inventory management teams to ensure optimal inventory levels while minimizing carrying costs.
• Ensure compliance with financial regulations, internal control procedures, and auditing requirements related to operational costs.
• Collaborate with operational teams to implement process improvements, standardize procedures, and eliminate nonvalue-added activities.

Corporate Governance

• Ethical Conduct and Confidentiality: Upholding high ethical standards and maintaining the confidentiality of sensitive financial information.
• Compliance with Policies and Procedures: Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Audit and Compliance Support: Providing necessary documentation, explanations, and reconciliations to auditors to ensure compliance with auditing requirements. Addressing audit findings and implementing corrective actions as necessary.

Leadership and Culture

• Building the team capabilities and ensuring adequate succession planning within the department
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders. Train on cost control methodologies, financial analysis, systems, and industry best practices.

Key Competencies

• Leadership: Ability to lead and motivate a team, driving high performance and fostering a collaborative work environment.
• Strategic Thinking: Capacity to develop and implement strategies and policies to optimize cost control processes.
• Analytical Skills: Strong analytical and problem-solving skills to assess complex cost control issues and identify solutions.
• Relationship Management: Excellent interpersonal and communication skills to build and maintain relationships with internal and external stakeholders.
• Financial Acumen: Understanding of financial principles and budget management to effectively manage costs and budgets.
• Regulatory Compliance: Knowledge of insurance regulations and compliance requirements.
• Process Improvement: Ability to identify opportunities for process optimization and implement improvements to enhance efficiency and effectiveness.

Qualifications

• Bachelor's degree in finance or relevant field.
• Diploma in Insurance
• CPA(K) or ACCA Qualification
• Master’s Degree in a Business-related course will be an added advantage.

Relevant Experience

• Minimum of 5 years’ experience with a focus on Finance.
• Demonstrated experience of working with diverse stakeholders to deliver results.
• Proven track record of successfully implementing strategic cost control initiatives.

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Job Ref. No: JLIL 258

Role Purpose

• The role holder will play a pivotal role in supporting the actuarial function by performing complex analyses, developing pricing models, and providing insights that inform strategic decision-making. The role involves conducting detailed risk assessments, pricing life insurance products, and ensuring that the company maintains a competitive edge in the market.

Main Responsibilities

Operational

• Actuarial reporting for financial & regulatory compliance. This will include actuarial reserving, IFRS17 modelling,
• Financial Condition Reporting, Solvency and Risk Based Capital reports
• Develop and maintain actuarial models for pricing life insurance products, ensuring that they are competitive, profitable, and compliant with regulatory requirements.
• Conduct detailed risk assessments and perform sensitivity analyses to support the pricing process.
• Collaborate with Product Development teams to design new products and revise existing ones, ensuring that pricing structures are sustainable and market relevant.
• Prepare regular actuarial reports, including solvency assessments and profitability analyses, to support internal decision-making and regulatory reporting.
• Analyze historical data to identify trends, assess risks, and predict future outcomes that impact pricing and product development.
• Develop and refine actuarial models to improve the accuracy of projections and support the company's financial planning.
• Conduct experience studies on mortality, morbidity, lapse rates, and other relevant factors to ensure that pricing assumptions are up-to-date and reflective of actual experience.
• Recommend adjustments to pricing and reserves based on experience analysis findings.
• Support the risk management function by identifying and quantifying risks related to insurance products, including underwriting, investment, and operational risks.
• Provide input into the development of risk management strategies and the setting of risk limits.
• Perform other duties as may be assigned from time to time in line with your role.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.
• Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
• Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.

 Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Analytical Skills. Strong analytical abilities to interpret complex data, identify trends, and develop accurate actuarial models.
• Problem-Solving. Aptitude for solving complex problems, particularly those related to pricing, risk assessment, and financial forecasting.
• Attention to Detail. Meticulous attention to detail to ensure the accuracy of actuarial calculations, models, and reports.
• Communication Skills. Ability to communicate complex actuarial concepts clearly and effectively to both technical and non-technical stakeholders.
• Team Collaboration. Strong interpersonal skills to work effectively with cross-functional teams, including Finance, Underwriting, and Product Development.

Academic Background & Relevant Qualifications

• Bachelor’s degree in actuarial science or any other related course.
• Professional actuarial exams progress – Minimum 4 exams with recognized body such as IFOA, SOA
• Minimum of 2 years of experience in an actuarial role, with a focus on life insurance.
• Experience in pricing life insurance products and developing actuarial models is essential.
   

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Job Ref. No. JLIL259

Role Purpose

• The role holder will be responsible for developing user stories, designing intuitive interfaces, and ensuring that our digital products meet the needs of our customers. You will collaborate closely with cross-functional teams, including project managers, developers, and the JHub Team, to create innovative solutions that drive customer engagement and satisfaction.

Main Responsibilities

Strategy

• Develop and articulate compelling user stories and user journeys to drive product development, ensuring every design decision aligns with the real-world needs and behaviours of the target audience
• Design and prototype highly intuitive, visually engaging, and user-friendly interfaces for both web and mobile applications.
• Conduct thorough user research, usability testing, and comprehensive analysis of feedback to inform iterative design improvements.
• Collaborate closely with product managers, developers, and cross-functional teams to ensure the flawless implementation of design concepts, bridging the gap between creative vision and technical feasibility.
• Stay at the forefront of industry trends, tools, and emerging best practices in UI/UX design. Leverage the latest methodologies and innovations to deliver cutting-edge experiences, ensuring that designs are not only functional but also future proof.
• Actively advocate for user-centred design principles across the organization, fostering a culture that prioritizes the enduser’s experience in every aspect of product development.

Operational

• Conduct thorough reviews and quality assurance (QA) of existing solutions to ensure they meet both functional and user experience standards, identifying areas for optimization and ensuring a seamless user journey.
• Offer expert guidance to development teams on enhancing user experience (UX), ensuring that user-centred design principles are integrated into the entire development lifecycle.
• Ensure strict adherence to brand guidelines in all final products and solutions, maintaining a consistent visual identity and user experience that aligns with the company’s vision and values, reinforcing brand recognition.
• Lead the design and development of JHub marketing content in close collaboration with the Jubilee Holding Company’s Marketing and Communications Team.

Corporate Governance

• Conduct regular audits and assessments to ensure adherence to design standards.
• Stay updated on industry regulations, compliance requirements, and best practices.
• Adhere to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Leadership and Culture

• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Mentor and develop team members, providing guidance and support for professional growth.
• Promote a customer-centric mindset and encourage the adoption of user-focused design principles.
• Drive change management initiatives to support the adoption of DevOps practices across the organization.

Key Competencies

• Strategic thinking: Strong ability to align DevOps initiatives with overarching business goals.
• Proven leadership and team management expertise: Adept at fostering a collaborative and high-performance culture.
• Excellent communication and interpersonal skills: Skilled at building strong, productive relationships across all levels of the organization to drive alignment and facilitate smooth collaboration.
• Problem-solving and decision-making abilities: Confident in making sound, data-driven decisions that balance immediate needs with long-term goals.
• Ability to manage multiple projects and prioritize effectively: While maintaining focus on achieving key deliverables  and ensuring project timelines and objectives are met.
• Adaptability and willingness to embrace change: Consistently seeking opportunities to evolve processes, tools, and approaches in response to emerging trends, new technologies, and shifting business landscapes.

Qualifications

• Bachelor’s degree in Computer Science, Design, Human-Computer Interaction, or a related field.
• Proficiency in HTML, CSS, and JavaScript to facilitate effective collaboration with development teams.
• Familiarity with front-end frameworks (e.g., React, Angular) is a plus.
• Understanding of accessibility standards (WCAG) and best practices.
• Knowledge of design systems and component libraries.

Relevant Experience

• Minimum of 5 years of experience in UI/UX design, preferably in the insurance or financial services sector.
• Proven track record of leading successful design initiatives and managing cross-functional teams.
• A portfolio showcasing previous work and a range of design projects.

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Job Ref. No. JLIL260

Role Purpose

• The role holder will play a vital role in supporting system integration projects, ensuring seamless connectivity between various platforms and applications.

Main Responsibilities

• Assist in integrating various systems within the insurance platform to ensure smooth data flow and operational efficiency.
• Support the troubleshooting of integration issues and contribute to the resolution of system errors.
• Collaborate with cross-functional teams including IT, development, and business units to gather requirements and design integration solutions.
• Participate in the testing of system integrations to identify and rectify bugs or inconsistencies.
• Help maintain and document integration processes, protocols, and system configurations.
• Conduct data analysis and provide reports on system performance and integration success rates.
• Stay up to date with the latest industry trends, tools, and technologies to propose innovative solutions.

Key Competencies and Skills:

• Strong interest in IT, system integrations, and data management.
• Ability to troubleshoot and identify the root cause of integration issues.
• Focus on accuracy and efficiency when managing integration processes.
• Strong verbal and written communication to articulate technical issues to non-technical stakeholders.
• Ability to work collaboratively in a diverse team environment.
• Capable of interpreting data to make informed decisions about system performance and improvements.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Knowledge of programming languages such as Python, Java, or C# is advantageous.

What We Offer:

• A hands-on experience in a leading insurance firm with exposure to various aspects of digital transformation.
• Opportunities for personal and professional growth within a supportive team environment.

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Job Ref. No: JLIL 262

Role Purpose

The role holder will support the Senior Project and Strategy Manager in executing complex projects that align with the Jubilee Life Insurance Limited growth objectives. This position requires close collaboration with cross-functional teams and plays a vital role in process optimization, risk management, and the successful implementation of strategic goals.

Main Responsibilities

Strategy

• Assist in translating high-level projects into actionable plans, ensuring they align with the company’s overall vision and mission.
• Contribute to the development of detailed project plans, timelines, and resource allocation strategies.
• Assist in identifying opportunities for process optimization, cost reduction, and revenue enhancement within the life insurance division.

Operational

• Assist in managing a portfolio of complex projects related to Jubilee Life Insurance Limited.
• Support in defining project scopes, objectives, and success criteria in collaboration with relevant stakeholders.
• Contribute to the development and monitoring of comprehensive project plans, including timelines, resource allocation, and risk management strategies.
• Assist in monitoring project progress, identifying potential roadblocks, and implementing corrective actions as needed.
• Play a key role in the end-to-end project management process, including project initiation, planning, execution, monitoring, and closure.
• Work with cross-functional teams to define project scope, objectives, and deliverables.
• Assist in managing project risks and issues, making proactive adjustments to ensure project success.
• Regularly communicate project status, updates, and progress to stakeholders and senior leadership.
• Help build and maintain strong relationships with internal stakeholders and external partners, including reinsurers, brokers, and regulators.
• Assist in establishing project governance frameworks and ensuring projects are executed in accordance with company policies and industry regulations.
• Support in generating actionable insights and recommendations to drive business growth and enhance operational efficiency.

Corporate Governance

• Stay updated on insurance related, industry regulations, compliance requirements, and best practices.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
• Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

Leadership & Culture

• Support the Senior Project and Strategy Manager in fostering knowledge sharing and creating efficiencies and synergies within the department.
• Assist in building departmental capacity to deliver on projects by guiding, directing, and evaluating the work of the team.
• Contribute to the creation of a corporate culture that promotes ethical practices, innovation, and a conducive work environment.
• Assist in conducting regular team meetings and training sessions to enhance skills and knowledge related to industry trends.

Key Competencies

• Project Management. Expertise in planning, resource management, and ensuring timely delivery, with a focus on identifying and mitigating risks.
• Analytical Skills. Leverage data to inform strategies, solve problems, and analyze financial metrics to supportbusiness growth.
• Business Acumen. Demonstrates deep understanding of the life insurance sector, market dynamics, and operational insights to drive value.
• Problem Solving. Addressing challenges with innovative solutions.
• Communication Skills. Effectively convey ideas to stakeholders and deliver compelling presentations and updates.
• Negotiation and influencing. Build strong stakeholder relationships to gain project support and navigate conflictseffectively.
• Change Management. Ability to guide teams through change smoothly and foster continuous improvement by encouraging innovation and best practices.
• Result-Oriented. Set and track measurable goals while prioritizing actions that deliver the highest impact.
• Risk Management. Proactively identifying and mitigating risks while ensuring compliance with regulations and internal policies.
• Ethical Leadership. Upholding integrity and promoting responsible business practices in all dealings.
• Customer Centric Approach. Prioritize customer needs in strategic planning and use customer feedback to enhance offerings.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Business Administration, Finance, Project Management, Economics or any other related course
• Relevant Project Management Related Qualifications
• Masters in Business Administration or Project Management is an added advantage.
• Minimum of 3-4 years of experience in roles related to project management, business analysis, or similar areas.
• Proven track record in managing complex projects, ideally within the insurance industry.
• Experience in cross-functional team collaboration and stakeholder management.
   

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Job Ref. No: JLIL 261

Role Purpose

The role holder plays a key role in development and implementation of strategic initiatives and providing analytical insights to support decision-making within the company. The role holder also focuses on analyzing market trends, evaluating competitive landscapes, and identifying growth opportunities as well as collaborating with cross-functional teams to develop and implement strategic plans aligned with the company's goals and objectives.

Main Responsibilities

Strategy

• Develop and execute a comprehensive strategic plan that aligns with the company's vision and goals, considering market trends, competitive landscape, and emerging opportunities.
• Conduct market research and analysis to identify customer needs, market trends, and competitive landscape, and use the insights to shape the strategy direction.
• Formulate strategic plans and initiatives to capitalize on market opportunities, enhance product offerings, and optimize operational efficiency.
• Collaborate with cross-functional teams to translate strategic priorities into actionable plans and initiatives.
• Monitor and evaluate the progress of strategic initiatives, adjust strategies as needed, and ensure alignment with organizational goals.

Operational

• Oversee the execution of strategic initiatives and projects, ensuring adherence to timelines, budgets, and quality standards.
• Provide guidance and support to operational teams involved in implementing strategic plans and initiatives.
• Monitor key performance indicators (KPIs) and performance metrics to track the effectiveness of strategic initiatives.
• Identify operational challenges or bottlenecks hindering the execution of strategic plans and recommend solutions.
• Foster a culture of innovation, continuous improvement, and accountability within the organization.
• Board papers preparation.

Corporate Governance

• Regulatory Compliance: Ensure adherence to insurance regulations, industry standards, and internal policies.
• Risk Management: Implement risk management practices and frameworks to assess and mitigate against emerging business risks.

Leadership & Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with career aspirations and the organization's objectives.
• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.

Key Competencies

• Strategic Thinking-Ability to think critically, analyze complex situations, and develop strategic insights and recommendations.
• Analytical Skills-Strong quantitative and qualitative analytical skills to gather and interpret data, conduct financial analysis, and generate actionable insights.
• Business Acumen-Sound understanding of the insurance industry, including market dynamics, regulatory environment, and key drivers of profitability.
• Problem Solving-Ability to identify challenges, develop innovative solutions, and overcome obstacles to achieve strategic objectives.
• Communication and Presentation-Excellent verbal and written communication skills to effectively convey complex ideas and analysis to both technical and non-technical stakeholders.
• Collaboration and Influence-Ability to collaborate with cross-functional teams, build relationships, and influence decision-making processes.
• Project Management-Strong organizational and project management skills to prioritize tasks, manage multiple initiatives, and deliver results within established timelines.
• Technology and Data Analysis-Proficiency in data analysis tools, database management, and business intelligence software. Familiarity with statistical analysis and modeling techniques.

Academic Background & Relevant Qualifications

• Bachelor’s degree in business administration, Finance, Economics, or a related field.
• A master's degree is a plus.
• Professional certifications in strategy, business analysis, or related areas are advantageous.
• Minimum of 5 years of experience in strategic planning, business development, or management consulting,
• preferably within the insurance or financial services industry.
• Proven track record of developing and executing successful strategic initiatives and driving organizational growth.
• Experience in leading cross-functional teams and managing complex projects from inception to completion.

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Job Ref. No: JLIL 265

Role Purpose

• The role holder will be responsible for ensuring accurate and timely processing of policy premiums, policy changes, and related financial transactions. The role holder plays a critical role in managing premium administration processes, ensuring compliance with company policies and regulatory requirements, and providing excellent customer service to policyholders.

Main Responsibilities

 Operational

• Premium Processing: Receive and process policy premiums, ensuring accuracy and completeness of information, and adherence to established procedures and guidelines.
• Policy Reconciliation: Reconcile premium transactions and financial records to ensure accurate accounting and resolve any discrepancies in a timely manner.
• Ensure that contribution/transfers/premium collection is done efficiently and within the agreed deadlines.
• Liaise with the New business team, checkoffs and pension administrators to ensure correct payment schedules are received and updated in time.
• Ensure accurate and timely allocation and approval of contributions/transfers/premium received.
• Timely communication and follow up with clients, agents on contribution/premium arrears.
• Ensure GWP/contribution collection targets are met.
• Liaise with Treasury, other business lines, agents/clients to clear any outstanding payments in the assigned bank accounts.
• Ensure new DDA Mandates are launched to the various banks within the TAT of 3 days and that the databases for the same is accurate and always updated.
• Regularly run reports on efficiency of various modes of payments and provide daily activity and other reports asrequired by Management.
• Respond to all customer queries or inquiries within the TAT of 48 hrs.
• Process Improvement: Identify opportunities for process improvement and efficiency enhancement within premium administration processes. Collaborate with relevant stakeholders to implement changes and streamline operations.
• Improve manual processes through automation and comply with the internal controls in place.
• Any other duty as may be assigned by your line manager or head of department.

Corporate Governance

• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Attention to Detail. Ability to work with precision and accuracy, ensuring thoroughness in premium processing and data entry.
• Analytical Thinking. Strong analytical skills to review premium-related data, identify discrepancies, and resolve issues.
• Customer Focus. Commitment to providing exceptional customer service, understanding customer needs, and delivering timely and accurate solutions.
• Communication. Effective verbal and written communication skills to interact with internal and externalstakeholders, explaining premium-related processes and resolving inquiries.
• Problem-Solving. Ability to identify and resolve premium-related issues, exercise good judgment, and make sound decisions within established guidelines.
• Time Management. Excellent organizational skills to manage multiple tasks, prioritize workload, and meet deadlines.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business or any other related course
• Diploma in Insurance qualification will be an added advantage.
• LOMA/CII/IIK Qualification will be an added advantage.
• Minimum 1-2 years’ experience in a similar role

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Role Purpose

The role holder will be responsible for the efficient and accurate processing of pension claims, ensuring that all claims are handled in compliance with company policies, regulatory requirements, and industry standards. This role involves liaising with clients, beneficiaries, and internal departments to facilitate the timely settlement of pension benefits and provide exceptional service to all stakeholders.

Main Responsibilities

Operational

• Claims Processing. Review and verify pension claims documentation for completeness and accuracy. Process pension claims in accordance with established procedures and timelines. Calculate benefits and ensure accurate disbursement to beneficiaries.
• Client Communication. Communicate with claimants, beneficiaries, and clients to provide information on the claims process, requirements, and status updates. Address and resolve any queries or issues related to pension claims promptly and professionally.
• Documentation and Record-Keeping. Maintain accurate and up-to-date records of all claims processed. Ensure proper documentation is retained for audit and compliance purposes.
• Coordination. Liaise with internal departments such as customer experience, finance, and Risk & Compliance to ensure smooth processing and settlement of claims. Coordinate with external parties, including medical examiners and legal advisors, as necessary.

Corporate Governance

• Compliance. Ensure adherence to all regulatory requirements, industry standards and the company’s policies in the administration of premiums. Implement and maintain robust internal controls to mitigate risks and ensure compliance with relevant laws and regulations.
• Compliance. Ensure all pension claims are processed in compliance with regulatory requirements, industry standards, and company policies. Stay updated on relevant laws and regulations affecting pension claims and adjust processes accordingly.
• Internal Controls. Implement and maintain robust internal controls to prevent fraud and ensure the integrity of the claims process. Participate in internal and external audits, providing necessary documentation and addressing any findings.
• Risk Management. Identify potential risks in the claims process and develop strategies to mitigate them. Ensure all claims are reviewed for potential fraud and discrepancies are thoroughly investigated.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• In-depth knowledge of life insurance regulations and industry practices.
• Attention to Detail. High level of accuracy and attention to detail in processing and verifying claims.
• Analytical Skills. Strong analytical skills to review claims documentation and calculate benefits accurately.
• Communication Skills. Excellent verbal and written communication skills to interact effectively with claimants, beneficiaries, and internal stakeholders.
• Problem-Solving. Ability to identify and resolve issues related to claims processing efficiently.
• Customer Service Orientation. Commitment to providing high-quality service to clients and beneficiaries.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Professional certification in insurance or pensions (e.g., CII, IFoA) is a plus.
• Minimum of 2-3 years of experience in claims processing, preferably within the life insurance or pension sector.
• Experience in handling pension claims and understanding of pension benefits calculations is highly desirable.
• Proven track record of working in compliance with regulatory requirements and company policies.

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Job Ref. No: JLIL 263

Role Purpose

The role holder’s main purpose is to lead and oversee the efficient processing and management of ordinary insurance claims and benefits for policyholders. The role holder will play a pivotal role in ensuring the accurate assessment of claims, adherence to policy terms, and timely disbursement of benefits. Additionally, you will provide leadership and guidance to the claims team, foster exceptional customer service, and contribute to the overall success of the claims and benefits department.

Main Responsibilities

Strategy

• Process Improvement. Continuously assess and improve claims processes to enhance efficiency, accuracy, and over all customer experience. Identify opportunities for automation, digitization, and streamlining of claimsadministration activities.
• Operational Excellence. Drive operational excellence within claims processes by setting clear goals and performance metrics, monitoring performance, and implementing improvement initiatives to achieve service level agreements and operational targets.
• Technology and Systems. Collaborate with IT and operations teams to assess, select, and implement appropriate technology solutions for claims. Leverage digital tools, policy payout systems, and workflow automation to optimize processes and enhance productivity.
• Data Analysis and Reporting. Analyze claims data to identify trends, patterns, and opportunities for process improvements or cost savings. Generate regular reports and provide insights to management regarding key performance indicators, operational metrics, and potential areas for improvement.

Operational

• Claims Processing Oversight. Provide guidance and supervision to the claims processing team, ensuring adherence to best practices, company policies, and industry regulations. Review and authorize complex or high-value claims for settlement.
• Benefits Administration. Oversee the administration of life insurance benefits, including death benefits, disability benefits, and other policy-related entitlements. Monitor and expedite the timely payment of benefits to eligible beneficiaries.
• Quality Assurance. Conduct regular audits and reviews of claims processing activities to maintain accuracy, consistency, and compliance with company standards. Implement corrective measures as needed.
• Customer Support. Resolve escalated policyholders' inquiries and complaints related to claims and benefits. Fostera customer-centric approach within the team, ensuring exceptional service delivery.
• Performance Management. Set performance goals for the claims team, provide constructive feedback, and conduct performance evaluations. Identify training needs and facilitate skill development.
• Fraud Detection & Risk Mitigation. Implement measures to detect and prevent fraudulent activities related to claims and benefits processing. Collaborate with the risk management team to assess potential risks and implement mitigation strategies.
• Policy and Procedure Development. Collaborate with the leadership team to review and enhance claims and benefits policies, procedures, and guidelines. Ensure alignment with regulatory requirements.
• Data Analysis and Reporting. Utilize data analytics to track claims and benefits trends, identify areas for improvement, and prepare insightful reports for management.

Corporate Governance

• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Leadership & Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
• Set performance targets and objectives, monitor progress, and ensure timely completion of activities.
• Conduct regular team meetings and training sessions to enhance skills and knowledge related to claims handling and industry trends.

Key Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset and attention to detail.
• Customer-centric approach and empathy.
• Sound decision-making and problem-solving skills.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business or any other related course
• Diploma in Insurance qualification
• LOMA/CII/IIK Qualification will be an added advantage
• Minimum 4-5 years’ experience in a similar role
• Previous experience in supervising claims processors, providing guidance, and conducting performance evaluations is advantageous.
• Experience in working within the framework of insurance regulations and compliance standards is essential.
• Experience in using data analytics to assess claims performance, identify trends, and prepare insightful reports for
• management is beneficial.

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Job Ref. No: JLIL 267

Role Purpose

• The role holder will support the alignment of business needs with technology solutions. The role involves analysing business processes, assisting in the development and implementation of new technology initiatives, and supporting project management efforts. The role holder will collaborate with various stakeholders to gather requirements, documentworkflows, and support the successful execution of technology- driven projects, ensuring the company’s operationalefficiency and strategic goals are met.

 Main Responsibilities

• Assist in gathering and documenting business requirements from stakeholders and team members.
• Support the analysis of current business processes and systems to identify areas for improvement.
• Work alongside cross-functional teams to understand IT solutions that meet basic business needs.
• Participate in feasibility studies and basic cost-benefit analyses for small-scale IT initiatives.
• Help create and maintain basic documentation, such as process flows and user guides.
• Assist in the testing and quality assurance of IT systems to ensure they meet user requirements.
• Provide user support under supervision for new IT applications and processes.

Key Competencies

• Analytical Thinking. Ability to break down complex processes into smaller parts for better understanding and identify areas for improvement.
• Attention to Detail. Ensures accuracy in documentation, data analysis, and process evaluation.
• Team Collaboration. Works well with cross-functional teams, supporting the coordination of various tasks and aligning with stakeholders' objectives.
• Adaptability. Flexibility to handle changing priorities and learn new systems and tools quickly.
• Technical Aptitude. Basic knowledge of IT systems, databases, or software applications, with a willingness to learn more technical aspects of the role.
• Learning Orientation. A proactive attitude towards gaining knowledge of business processes, IT systems, and business analysis techniques.

Academic Background & Relevant Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Familiarity with using or working on IT systems, even in academic settings, will be valuable.
• Basic knowledge of tools like Excel, Power BI, or other analytics software would be an added advantage.

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Job Ref. No: JLIL 266

Role Purpose

• The role holder will be responsible for managing all aspects of reinsurance operations. This role includes the administration and processing of reinsurance treaties and facultative arrangements, ensuring compliance with reinsurance agreements, and maintaining accurate records. The role holder will collaborate with internal departments and external reinsurance partners to optimize reinsurance coverages, mitigate risks, and ensure smooth claims handling, while also ensuring adherence to regulatory and company policies.

Main Responsibilities

Operational

• Reinsurance Treaty Administration. Administer reinsurance treaties, including regular updates and reviews, to ensure alignment with company needs and market conditions. Maintain accurate records of reinsurance agreements, premiums, and claims, ensuring timely renewal and updates. Ensure correct processing of reinsurance premiums, bordereaux, and recoveries in line with treaty provisions.
• Facultative Reinsurance Arrangements. Handle facultative reinsurance placements for risks that exceed treaty limits or special cases requiring individual cover. Liaise with underwriters to determine the appropriate facultative arrangements based on risk exposure. Maintain proper documentation and ensure accurate and timely processing of facultative placements.
• Claims Processing. Process and manage reinsurance claims, ensuring accurate calculations and timely recoveries from reinsurers. Work with the Claims Department to resolve complex reinsurance claims and provide technical support. Monitor claims developments and update reinsurers on large claims in line with contractual obligations.
• Reinsurance Accounting. Reconcile reinsurance statements, ensure accurate premium and claims entries, and manage cash flows between Jubilee Life Insurance and reinsurers. Prepare reinsurance reports and statements for internal use and external reinsurers. Work closely with the Finance Department to ensure all financial aspects ofreinsurance are handled correctly.
• Data Analysis and Reporting. Monitor reinsurance program performance and analyse data to identify trends, exposures, and financial impacts. Prepare periodic reports on reinsurance performance, including risk retention levels, cost analysis, and loss ratios. Provide recommendations for optimizing reinsurance structures based on analysis.
• Coordination with Underwriters. Support underwriters in assessing and determining the appropriate reinsurance arrangements for various life insurance products. Ensure that reinsurance terms and conditions are adhered to during the underwriting process.

Corporate Governance

• Stay updated on industry regulations, compliance requirements, and best practices related to claims management.
• Ensure adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry, and all internal company policies and procedures.
• Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

Culture

• Foster a corporate culture that promotes ethical practices and good corporate citizenship.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Create personalized development plans that align with career aspirations and the organization's objectives.
• Provide transformational leadership to meet and surpass stakeholder expectations.

Key Competencies

• Analytical Skills- Strong ability to analyze data
• Attention to Detail-Precision in handling reinsurance contracts, treaty details, premium calculations, and claims records.
• Communication Skills-Strong verbal and written communication skills for effective liaison with reinsurers, underwriters, and internal teams.
• Negotiation Skills-Ability to negotiate favorable reinsurance terms and facultative placements with reinsurers.
• Risk Management-Sound understanding of risk assessment and the role of reinsurance in mitigating risks.
• Organizational Skills-Efficient management of multiple reinsurance contracts, data and deadlines.

Academic Background & Relevant Qualifications

• Bachelor’s Degree in Insurance, Actuarial Science, Finance, or a related field.
• Professional qualification in Insurance (e.g., ACII/ Diploma in Insurance) or Reinsurance will be an added advantage.
• Minimum of 2-3 years of experience in reinsurance, preferably in the life insurance sector.
• Proven experience in reinsurance treaty administration, facultative placements, and claims management.