Jobs at NCBA Group

Job Purpose Statement

The purpose of this role is provide day to day support, work on deployment, customization and integration of all CRM Services, SharePoint and web development whilst driving ongoing improvements. He / She will also be responsible for ensuring they follow best practices and driving continuous service improvement and productivity initiatives around the CRM application and related services

Ideal Job Specifications

• Undergraduate degree in Computer Science /Information Technology - Minimum Upper 2nd Class honors or 3.0 GPA
• Minimum 2 years working experience in a busy IT environment with a hands-on role in implementing and development around Customer Relationships Management Systems (CMRM).
• Experienced in Microsoft Dynamic CRM, Microsoft SQL Server, Microsoft SharePoint and ASP .net Web development.
• Experience of working in the IT function within a banking environment will be an advantage.
• Experienced with platform architectures (e.g. client-server, n-tier, thin client)
• Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM
• Demonstrated proficiency in understanding and implementing business workflows and processes
• Demonstrated proficiency in using the either the CRM SDK or plugin platforms.
• Demonstrated proficiency with Microsoft .NET 3.5+ development using C#
• Experience with source control management systems and continuous integration/deployment environments

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Job Purpose Statement

The Senior Manager, Core Banking Systems Support role is to plan, organize, and manage staff and overall operations that facilitate the stable operation of the bank’s Core Banking and related system Operations. This includes developing, maintaining, supporting, and optimizing Core Banking initiatives. In collaboration with external vendors, system experts and information security experts the Senior Manager, Core Banking Systems Support will schedule and direct activities to implement business changes in the core banking software and service problems in a timely and accurate fashion.

Ideal Job Specifications

• University degree in computer science. Master’s degree would be an added advantage.
• ITIL Intermediate and other relevant professional qualifications in ICT field.
• Project Management Certification: PMI or Prince 2
• Five to Six years’ experience in Application support in medium to large organizations.
• Four years experience in Database Administration – Oracle, MySQL and Microsoft SQL
• Six years’ experience in Core Banking Software Design and Development
• Three years in a supervisory role.
• Working experience in a bank or other financial services organization.
• Experience in Management of Support Contracts, RFP’s and Third party support providers.

NCBA Bank Core Value Behaviours (Performance Drivers)

• Driven - We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.
• Open - Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other.
• Responsive – We put our customer’s interests at the heart of all that we do. We are proactive, act quickly and resolutely to deliver results. We keep it simple and seek new ways to improve.
• Trusted - As a trusted partner we do what is morally right always. We keep our word. We are accountable and believe in each other.

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Job Purpose Statement

To provide effective and efficient 3rd level user support, production management, incident management, change management, project management, patch management and application administration with respect to the banks payment systems and interfaces. The systems include SWIFT, K-printer, IPEN, Chequepoint, Amali, CHI, Credit-quest, Kollectpro, CRB, T24, SSP and ARCIB amongst others. This includes support for projects and changes carried out on any of these applications To advise Business teams on best architecture for deployment on Business Solutions with respect to the various Business Processes. In collaboration with external vendors, system experts and information security experts the Core Banking Specialist will schedule and direct activities to resolve mentioned systems issues and service problems in a timely and accurate fashion according to agreed SLA.

Ideal Job Specifications

• Degree in Computer Science or relevant IT degree from a University with a reputable curriculum.
• Oracle, Unix and core banking system knowledge
• Proven experience in supporting a core banking application for at least three years
• 3 years practical proven experience in support and troubleshooting of T24, web technology and programming in Info-basic.
• Proven Experience in Jboss / Tomcat or IBM WAS Web Application Management
• Proven experience in Core Banking or Applications systems development
• Proven experience in systems analysis, design, implementation and support.
• Proven knowledge of banking operations, operations in business units and business impact analysis.
• Thorough knowledge of the Bank’s core systems.