Jobs at SunCulture Kenya Ltd

About the role:

• Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers. 

Key Responsibilities:

Project Management  

• Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
• Contacting clients to set preferred dates and installing the products within the set timelines.
• Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

• Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads 
• Communicate and mitigate any risk factors that are encountered in the field by various engineers.
• Carrying out technical surveys and submitting the reports) to the engineering team leads
• Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
• Mentoring and in-field training of new engineers
• Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
• Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
• Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
• Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
• Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
• Advise and provide recommendations to clients on products  that would work best for them during technical surveys
• Do a minimum of 2 installations in a day.
• Achieve a mean Turn Around Time of under 2 days for jobs done
• Achieve a mean app adherence of 100% of all the jobs done

Does this sound like you?

• Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
• 2+ years of experience with solar grid pump systems and  irrigation systems  management
• Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
• Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
• An independent thinker who is able to thrive in a fast-paced dynamic environment.
• In-depth knowledge of the industry and current trends adaptable for  SunCulture
• Be organized and be an expert in  time management 
• An agile trainer capable of training and being trained and be very resilient and flexible
• Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
• Able to work in a dynamic environment with immense pressure and meet deadlines
• Comfortable with ambiguity and able to plan, be organized, and meet deadlines
• Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

go to method of application »

About the Role

• Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

Key Responsibilities

• Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and Talk-time set by achieving a high conversion rate.
• Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge
• Explain technical product features and answer customer questions about SunCulture products.
• In addition to leads shared by SunCulture be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times
• Ensure at least an 80% conversion rate from leads generated by you.
• Be versatile in making extensive outbound calls that meet the organization's KPIs
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
• Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
• Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later
• Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
• Undertake all training scheduled to better improve the quality of your output and relationship with customers.

Does this sound like you?

• Experience in Sales and Customer Service
• Additional experience as a Telesales Representative is an added advantage
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Hands-on, detail-oriented, and with strong execution skills,
• Excellent Communication Skills with the ability to resolve issues and address complaints
• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
• Independent thinker with proactive decision-making capabilities
• Comfortable with ambiguity and experience working in a dynamic environment
• Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
• Be organized and be an expert in time management and meet deadlines.  
• A diploma or degree in Sales or any other related field is an added advantage.