Careers at International Rescue Committee

Key Responsibilities

Case Management

• Provide professional and confidential services to survivors of GBV, grounded in the IRC’s comprehensive, survivor-centered case management approach.
• Document client information through accurate filling of intake forms and ensure confidential and safe storage.
• Support the maintenance of case management system by maintaining client confidentiality.
• Ensure the GBVIMS is accurately updated on a regular basis.
• Ethically and confidentially collect and store GBV data. Participate in interpretation of the analyzed data on trends and work with the GBV Manager and Psychosocial Officer to disseminate information to all relevant partners.
• Participate in the development of case management monitoring systems and help to make sure that GBV community workers use these systems correctly and consistently.
• Participate in preparation of all relevant reports regarding the psychosocial activities.

Training, Mentorship, and Couching

• Provide/facilitate GBV trainings for all relevant community actors, including psychosocial First Aid Volunteers, Community Health Volunteers, women groups, other informal and formal community structures, and any other identified groups on GBV topics, including but not limited to: GBV basic concepts &referral pathways, guiding principles, sexual exploitation, and abuse.
• Provide leadership and guidance regarding psychosocial activities to all community workers to ensure all programme activities meet the best standards.
• Monitor and supervise case management, including capacity building through training and on-the-job training of community workers. Training topics should include active listening and effective communication, action, and safety planning, GBV guiding principles, GBV basic concepts, and other related topics.
• Support fellow Case workers and local partners in all response related aspects, including training, sub-agreements, implementation, reporting, mentoring, supervision, monitoring, and evaluation throughout implementation process.
• Support adherence to GBV referral protocols and guiding principles for working with survivors.
• Assess gaps in GBV prevention and response services, make recommendations/suggestions for improvements to the supervisor and develop, in consultation with the team and Manager, strategies to address the gaps.

Coordination and Networking

• Strengthen and maintain networks through other service providers and camp management to ensure that survivors receive detailed support from the community and to encourage greater communication, teamwork, and coordination among partners (protection, health, legal, and psychosocial sectors).
• Advice the GBV Outreach Officer on programming areas that require targeted interventions and campaigns based on trend analysis.
• Strengthen and maintain networks with community leaders, women leaders, service providers and camp management to ensure that survivors receive conscientious support from the community and to encourage greater communication, collaboration, and coordination among partners (protection, health, legal, and psychosocial sectors)
• Work in collaboration with GBV outreach officer to ensure ongoing needs of women and girls are being met through prevention-related activities.
• Supervise monthly community outreach plan with community workers, based on case trends and ongoing needs of women and girls.

Monitoring & Reporting

• Prepare and submit weekly & monthly reports as required and incorporate supervisors’ feedback in a timely manner, including information related to survivor non-identifying data, treatment provided, follow-up visits, drugs availability, referrals to other service providers and awareness activities conducted etc.
• Participate in the development of procurement and spending plans and work plans to ensure the successful implementation of programs.
• Ensure supplies/resources are requested on a timely manner for timely implementation of program activities including handle/prepare contingency program stock supplies where vital.
• Supervise and track utilization of program supplies and resources to ensure efficient use of available resources.
• Ensure tracking of key program indicators and progress through utilization of the M&E data collection and indicator tracking tools.

Partnership development

• Participate in review meetings and psychosocial capacity assessment of the local partners.
• Share technical expertise on case management with local partner.
• Organize and conduct trainings for partners on relevant organizational development areas and support peer learning between IRC and the local partner.
• Development and revision of referral networks between partners implementing GBV and implementation of referral pathways.
• Ensure the local partner is invited to the case conferences and other interagency coordination meeting at camp the level.
• Assist the Psychosocial officer on technical review of partner’s reports on psychosocial component.
• Assist both GBV manager and psychosocial officer in planning and organizing for review workshops with partners on the partnership as per the IRC partnership approach and principles.
• Support trainings for partners on relevant organizational development areas peer learning between IRC and the local partners.

Others

• Fulfill any other duties and responsibilities as assigned.
• Respect the code of conduct and policies of the IRC and the standards of the GBV team.
• Uphold the IRC Way (integrity, accountability, and service) at the respective areas of work.

Key Result Areas

The GBV/ WPE Kenya programme goal is to enhance survivor’s utilization of quality services responsive to their needs and strengthen community-based structures and solutions to better protect women and girls, promote their empowerment to access opportunities, services, and support. The GBV case worker will be responsible for psychosocial activities towards achieving the following program objectives.

• To improve survivors’ access to timely, comprehensive, and quality case management.
• Strengthened engagement with communities to act in the best interests of women and girls.
• Invest in social and economic opportunities for women and girls to promote their wellbeing.
• Leverage partnerships and experience to advocate for priorities of women and girls.

Minimum Qualifications:

• Diploma in counseling psychology, Social Science or related degree is preferred.
• Minimum 3 years of direct psychosocial/counseling and case management experience; experience working with survivors of violence preferred including child survivors preferred and an added advantage but not a must.
• MUST have in-depth knowledge on GBV and in emergency settings.
• Experience working directly with refugees who are survivors of GBV and can demonstrate understanding of a survivor-centered approach.
• MUST have experience with operationalizing GBV principles, knowledge of international humanitarian standards for GBV prevention and response.
• Must have experience working with GBVIMS (Gender Based Violence Information Management System)
• Must be willing to work in a hardship zone /environment.

Required Qualification & Competencies

• Understanding of computer applications, including MS Word and Excel.
• Fluency in English, including writing clear and concise reports.
• Counseling and experience/ working with women and girls in the direct provision of counseling and psychosocial support to survivors with a reputable organization or local women organizations/groups, including experience counseling survivors of abuse or violence.
• Excellent listening and observation skills, including ability to create trust, support, respect and interact with survivors of all ages, background, and diversity.
• Good facilitation skills and experience required.
• Clear understanding, including positive attitudes on gender inequality, and issues surrounding violence against women and girls STRONGLY preferred.
• Ability to maintain confidentiality and respect for clients at all times is required.
• Ability to lead, train, supervises, facilitates, and motivates other GBV staff and local collaborators in their respective tasks in a professional, respectful, and supportive manner.
• Positive and professional attitude, able to organize, maintain composure and prioritize work, work overtime when vital and be able to coordinate multiple tasks and maintain attention to detail. Ability to work as a member of a team crucial.
• Ability to fluently communicate in English and Somali (must).
• Ability to write quality and timely reports in English.
• Basic knowledge of digital literacy is helpful (word, outlook, excel, email etc.
• Due to the sensitivity of the cases being handled, women candidates are preferred.

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Position Summary:

IRC is seeking an Emergency Response Manager (ERM) for TeachWell, a private foundation-funded five-year project that started in September 2023 and aims at strengthening children’s integrated skill development through improvement of teacher professional development in refugee counties in Kenya. The ERM will be responsible in leading and supporting in the implementation of the Crisis Modifier (CM) component of the TeachWell project. S/he will work closely with the Education and Emergency Coordinators to ensure appropriate response to education emergencies we may encounter in Turkana and Garissa Counties. S/he will be responsible for monitoring of the identified Crisis triggers and launching a response to those triggers, working with partners on our education emergency response, work in close coordination with the Technical Coordinators, Grants and Partnership teams and Consortium Partners to ensure timely triggering of the crisis modifier. They will coordinate with the Deputy Project Director (DPD), project Technical Lead and the MEAL Advisor to ensure the Crisis Modifier activities are well integrated with the other components of the project.

Job Responsibilities:

Technical Leadership

• Provide technical leadership on developing the DRR/ CM strategy for the project and supporting the respective staff.
• Ensures the availability of an up-to-date Crisis Modifier for the TeachWell Project
• Lead the review of the crisis response interventions and plans that feed into the crisis modifier.
• Ensure that IRC and consortium partners have adequate technical support on all issues relevant to the management of the TW crisis modifier.
• Ensure the triggered initiatives are carried out in accordance with the Sphere Minimum Standards and Humanitarian Charter in disaster response, IRC values and the Red Cross Code of Conduct.
• Coordinate TeachWell Participation in multiagency field assessments (seasonal, rapid) in the event of an emergency with field program teams as well as with consortium partners.
• Assist the project team and consortium partners in surveys, assessments, of potential hazards, in implementation and monitoring of the crisis modifier.
• Work closely with the Disaster Risk Reduction (DRR), Water Sanitation and Hygiene (WASH), Nutrition, Health, Education, Economic Recovery and Development (ERD), Women Protection and Empowerment (WPE) & Protection teams on developing tools and guidelines for integrated response interventions for emergencies in education and ensure their application.
• In consultation with the Emergency Coordinator identify the knowledge gaps and support in the capacity building of project staff and consortium partners to foster the crisis mitigation and response.
• Assist consortium partners in preparation and review of emergency response proposals.
• With guidance from the ERD & Emergency Coordinator’s, assist in Cash and voucher Programming initiatives and emergency preparedness micro planning.

Programs Management

Grant, Budget and procurement Monitoring and Management

• Manage donor funded emergency stocks, including responsibility of procurement planning, ensure quality of procured items, management of stock levels and onward donation to consortium partners.
• Manage the crisis modifier budget lines and take lead in conjunction with the DPD to ensure prudent spending and disbursements to partners and IRC direct activities.
• Assist in tracking and review of spending and ensure spending is in line with original plan and aligned with the crisis modifier response plan.
• Assist in preparation of procurement plans for relevant materials and services.
• Assist in dispatch, distribution, tracking and documentation of supplies in different disaster affected areas.
• Assist the DPD to ensure timely corrective action is taken by partners/consortium members when required.

Reports and Proposals

• Assist in the review of relevant forecasts to support appropriate responses.
• Coordinate the preparation of situation briefs and response reports for initiatives triggered under the crisis modifier including review of the Crisis Modifier interventions tracking data sheets.
• Review of proposals and scheduled reports from consortium partners and IRC for direct interventions as per the Crisis Modifier requirements.

Monitoring and Evaluation

• With support from the MEAL Advisor ensures the setup, implementation and monitoring for the Crisis Modifier interventions including client feedback mechanisms.
• Participate and assist in the monitoring of the implementation of initiatives triggered under the crisis modifier.
• Assist in facilitation of donor monitoring visits and project evaluations under the Crisis Modifier
• Participate in post intervention assessments in coordination with the MEAL, DRR, WASH, WPE, ERD, Nutrition, Health, Education and Protection program units.

Representation, Coordination and Working Relationship

• Support in representation with external partners on the role of the TeachWell project in responding to emergencies in education in support of minimizing interruptions to learning.
• Work closely with IRC Kenya technical units to ensure integration and teamwork.

Minimum Qualifications:

• A minimum of BSc/BA in social sciences, Education, disaster management, and any related field of studies from a recognized University. A Postgraduate qualification is preferred.
• At least 3 years of work experience in disaster management, humanitarian response, early warning, education in emergencies.
• At least 3 years’ experience in leading and coordinating programs in a similar context.
• Knowledge and understanding of current humanitarian contexts and management of education in emergencies.
• Previous coordination experience on multi sector's intervention.
• Excellent written and oral communication skills.
• Strong communication, networking, and representation skills.
• Self-motivated, transparent, and highly responsible.
• Ability to work as part of a team as well as to work autonomously when required.
• Have excellent skills in coordination and collaboration with external collaborators.

Skills Required

• Confirmed management experience.
• Excellent project management skills. Ability to plan, prioritize, organize, and supervise implementation of emergency responses.
• Excellent report and proposal writing skills for emergency contexts.
• Thorough knowledge and understanding of current humanitarian contexts and management of emergencies in Kenya.
• Understanding of humanitarian standards including SPHERE, Core Humanitarian Standards, Humanitarian Inclusion Standards, education in emergencies.
• Ability to remain calm in unexpected situations during emergencies.
• Good computer skills - Microsoft Office (Word, Excel, Power Point and e-mail) and use of SPSS and related software
• Ability to organizing and facilitation of trainings.
• Skills and experience in staff management, budget management and building effective teams.
• Have excellent skills on coordination and integration with government actors and other partners.
• Have excellent interpersonal and communication skills.
• Ability to Work in hardship areas and have good stress management skills.

Reports to: TeachWell Deputy Project Director
MIP report to: Emergency Coordinator
Working Environment: Standard office environment, based in Nairobi. 50% travel to project locations.

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Position Summary:

IRC is seeking Case Worker based in Nairobi for Refugees in East Africa: Boosting Urban Innovations for Livelihoods Development (RE:BUiLD). The RE:BUiLD program is funded by the IKEA Foundation and is being implemented in Kampala and Nairobi. The IRC is the Lead Partner and coordinate a consortium of local and international partners to deliver the program. RE:BUiLD seeks for urban refugees and vulnerable host residents to achieve economic self-reliance and benefit from strengthened urban economic, regulatory, and social environments. RE:BUiLD aim to enable change at varying levels, from better access to livelihood opportunities and inclusive services within communities to improved refugee-related policies and more targeted and effective service delivery from national, regional, and global actors. Key features of RE:BUiLD ‘s approach include flexible funding, adaptive design and knowledge, and evidence generation.

Job Purpose/Objective

The Caseworker is responsible for meeting with all the clients visiting the center, assessing their needs, and providing them with direct services, advice, or linkages protection services if need be. The RE:BUiLD Caseworkers act as professional and informational/business counselors and social workers, to make sure the needs of clients are met.

Key Responsibilities.

• Meet with all clients referred to Livelihood’s resource Centre for needs assessment and guidance on the services being offered by RE:BUiLD project.
• With support from other RE:BUiLD staff members, register the clients through CommCare application.
• Conduct outreach to assess and provide support to the RE:BUiLD Clients regarding the services offered at the Livelihood resource centers.
• The Case Worker will be independent, responsible ensuring case actions plans and relevant administrative forms that facilitate accountability & planning are updated on a daily and weekly basis;
• The Case Worker will contribute to maintaining excellent documentation of case management database in line with the RE:BUiLD Project SOPs
• Provide clients with direct services, advice or linkages/referral to protection services Identify needs of women and children and refer clients to agencies within IRC network that provide specific protection and gender – based response services
• With the support of Livelihoods Officer, direct and mentor clients to livelihoods services
• With support from Livelihoods officer and Business Training Officer carry out job counselling, business follow up.
• With the support of Protection Officer ensure all documentations on reported clients and referrals made are updated, accurate, organized and well maintained.
• With support from Client Responsiveness Senior Officer, support in organizing and attending client feedback fora and document.
• Participate in community outreaches/awareness creation as organized by the protection team.
• Act as professional and educational counselors and social workers to make sure the needs of clients are attended to
• Undertake any other duties as directed by the supervisor.

Monitoring and Reporting

• Plans and conduct follow-up visit to clients ensuring they are accessing quality services.
• Make follow up to client with protection issues referred to other partners for services.
• Prepare and submit reports as required and incorporate client’s feedback in a timely manner, including information related to services received.
• Work hand in hand with other RE:BUiLD staff especially Livelihoods Officer, data officer in updating the database in the CommCare on clients registered and accessing services.

Key Result Areas:

• Ensure timely client needs assessment and services are provided as per RE:BUiLD project requirements.
• Facilitate timely linkage/referrals to protection services as needed.
• Offer Business counseling services.
• Provide career guidance and labor market information to clients.

This position is open to internal candidates only.

Minimum Qualifications:

• Higher Diploma or Degree in Social Work/Social Sciences/Counseling/psychology/ community Development or other related field preferred.

Required Experience & Competencies:

• Counseling and experience/ working with reputable organization or local organizations/groups, in provision of counseling and psychosocial, Livelihoods/ economic and social empowerment support to clients both urban Refugees and Vulnerable Kenyans Youth especially women and girls.
• Excellent listening and observation skills, including ability to create trust, support, respect and get along with clients of all background and diversity.
• 2-3 years’ experience working with Youth especially Refugees in direct service provision in the areas of Livelihoods and/ Protection.
• Good facilitation skills
• Clear understanding, including demonstrated positive attitudes on Refugees Rights
• Ability to maintain confidentiality and respect for clients at all times is crucial.
• Ability to lead, train, supervises, facilitates and motivates other Re:Build staff and local partners in their respective tasks in a professional, respectful and supportive manner.
• Positive and professional demeanor, able to organize, maintain composure and prioritize, remain calm in unexpected situations, work for longer hours when necessary and be able to coordinate multiple tasks with adherence to detail.
• Great teammate.
• Fluent in English and Swahili.