Vacancies at Kyosk Digital Services

Primary Duties & responsibilities:

• Talent Acquisition: Work collaboratively with the technology leadership to determine the staffing requirements needed to achieve our strategic objectives related to technology. Develop and implement various recruitment strategies for the efficient and timely hiring and placement of employees. Provide guidance to the hiring managers on job reviews and lead development of job descriptions for new or revised positions. Manage the end to end recruitment process for technical roles including interview scheduling for the Line Managers and Hiring team members, salary negotiation for successful candidates, background checks and contracting for the selected candidates.
• Talent Management & Retention: Support the technology leadership in determining training needs for their team members, discussing those needs with the people leadership for incorporation into the annual learning and development agenda. Coach the leadership & management teams on our performance management and career development processes to ensure best practices are followed. Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Stakeholder Management: Establish and maintain good working relationships with the tech leadership and employees. Leverage on the relationships to push the people's agenda within the function and ensure the people's needs are met.
• Business Advisory: Provide guidance and input on the Product & Engineering department organization design, restructures, workforce planning and succession planning. Analyze trends and metrics in partnership with the leadership team to develop solutions, programs and policies.
• Culture: Direct and support initiatives to drive a positive remote work environment; promote team collaboration and engage teams to identify improved ways of working. Guide the tech leaders on ways to promote open communication, innovation and facilitating meaningful engagement within the team.
• Onboarding and Offboarding: Ensure smooth onboarding of new Product & Engineering team members to ensure that they become productive contributors with an appreciation for the Kyosk culture and values. Facilitate exit interviews and other aspects of smooth offboarding.
• Reporting: Prepare and present monthly workforce reports as required and analyze the data to develop action plans with leaders to address key issues arising from these reports. Design, coordinate and provide relevant statistical information, data and reports on recruitment activities, gender analysis, and other applicable recruitment and people metrics.
• Supplier Management: Support the selection of one or more placement agencies to complement the recruitment process should the need arise. Act as the Account Manager for these agencies overseeing the communication between them and the tech leadership. Oversee the contracting, SLA signing and billing with the agencies factoring in the business and technological needs and interests.
• Internships: Oversee and govern the people aspects related to establishing and growing an internship program that assists Kyosk in identifying brilliant new talent that can be nurtured and grown into productive engineering or product contributors.
• General HR Administration: Work closely with the People and Finance functions to ensure smooth processes around payroll, salary reviews, promotions, disciplinary actions and other staff-related matters for the Product & Engineering department.

Qualifications

• A minimum of 7 years general HR experience with a minimum of 2 years as an HR Business Partner to a technology department strongly preferred.
• Degree or Diploma in Human Resources Management;
• HR Generalist background is preferred;
• Thorough understanding of technology, technical roles and technical skills;
• Experience recruiting technical talent for a fast growing software engineering department or company, supporting the end-to-end recruitment cycle and talent pool management;
• Ability to conduct different types of interviews (structured, competency-based, stress etc), and hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc);
• Hands on experience with recruiting softwares, HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS) as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS);
• Ability to engage with new people from diverse backgrounds and form meaningful relationships which have a long-lasting impact on our talent pool.
• Demonstrated experience finding innovative and creative solutions to create networks, build relationships and find prospective candidates;
• Have a knack for turning the hiring process into a positive and professional experience for everyone applying to be part of Kyosk

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Key Responsibilities

• Internal controls framework: Lead the development and implementation of the internal controls & risk management framework and policy. Continuously review and monitor existing systems to improve their effectiveness and increase the organization’s process maturity levels. Develop operational capabilities to ensure the company can survive adverse effects; lead diagnosis and highlight inefficiencies, fraud and revenue leakage.
• Risk Management:Test the controls set by the organization’s management (for vulnerabilities) and give recommendations on how to mitigate against risks. Participate in end-user testing of applications, systems and dashboards pointing out any inconsistencies or variations from the business requirements. Develop key risk indicators for the business; advise management on enterprise risk; continually identify new and emerging risks facing the company and maintain an up-to-date risk profile. Quantify the probability & severity of the current and emerging risks.
• Operational Efficiency:Conduct regular reviews of the internal controls system to ensure that necessary modifications and improvements are identified and made on time. In partnership with Line Managers develop appropriate robust mitigation actions on gaps identified. Align the ERP to business processes by advising the technology department from a control and process optimization standpoint.
• Internal Audit: Evaluate the application of internal operational guidelines/manuals, identify deviations and recommend appropriate changes whenever necessary. Develop and maintain the internal audit procedures to ensure that best practice is taken into account and that the audits address specific areas of Internal controls & risk management.
• Compliance:Ensure that Line Managers and key staff in control functions are well aware of the company's Standard Operating Procedures (SOPs) and processes and drive adherence to the SOPs.
• Reporting:Compile and discuss reports detailing findings, implications and recommendations for system improvements. Prepare comprehensive regular and special reports to the leadership team in the business, highlighting identified gaps. Deliver relevant material information to all relevant stakeholders. Expand data sources & collection to populate control and process optimization reports.
• Training:Oversee the organization of regular training and awareness for the staff on the Internal control process to develop an understanding of the same. Document and report material changes affecting the company’s internal control system to help ensure that the framework is reviewed, maintained and improved appropriately.

Minimum Qualifications & Desired Skills

• A bachelor’s degree in Business or related field;
• An MBA is an added advantage;
• At least 5 - 6 years in internal controls and risk management;
• Knowledge and appreciation of internal controls, finance or risk management;
• Adept in process management;
• Proven understanding and application of internal controls management frameworks;
• Proficiency is any statistical software will be an added advantage;
• Critical understanding in the establishment and operation of internal control mechanisms;
• Proven track record of working with cross-functional teams;
• Ability to make presentations and lead workshops with ease;
• Ability to articulate complex ideas in an understandable manner.
• Experience working in a high fraud prone environment and building controls around fraud

Competencies & Skills

• Strong Financial Acumen;
• Strategic Orientation;
• Business Acumen;
• Detail Orientation;
• Analytical Thinking;
• Stakeholder Management;
• Investigative mindset;
• Output oriented;
• Tech Savvy.