Jobs at World Food Programme (WFP)

The World Food Programme (WFP) is the United Nations frontline agency fighting hunger. WFP reaches more than 80 million people every day - delivering food assistance in emergencies and working with smallholder farmers, communities and governments to improve nutrition and build resilience.

As a result of conflict, climate change, locusts and COVID-19 drive up the number of hungry people in Eastern Africa region, developing and implementing innovative engagement strategies to the complex challenges of working in the humanitarian sector is essential, now perhaps more than ever. WFP will be implementing key HR operational initiatives in the planned rollout of the corporate Human Capital Management System (HCM) and HR projects in line with the new HR Strategy and People Policy strategy to respond to the dynamic environment that the organization.

The key objective of this role is to support day-to-day HR operations and the implementation of key HR projects and activities in the Regional Bureau.

STANDARD MINIMUM QUALIFICATIONS

Education:

• A University degree in Human Resource Management, Public or Business Administration, Industrial Psychology, or other related fields. A HR Certification is an added advantage.

Working Experience

• 1 to 2 years Human Resources generalist with strong experience in Operations, Talent Acquisition, Project Management support in a large and complex organization.
• Experience in HR Analytics, use of data and data tools to generate and create informative reports.

Knowledge & Skills:

• Knowledge of general HR administrative work practices and methods, gained through relevant technical training and experience.
• Proven track record of supporting projects - effectively supporting projects to completion.
• Strong conceptual thinking to  support development of new strategies & innovative projects.
• Able to interact with a broad range of stakeholders and external audience with maturity and tact.
• Excellent communication/presentation skills, with the ability to research and draft reports and to write and deliver presentations.
• Ability to develop and maintain relationships with a wide range of individuals in order to provide a high-quality support service.
• Self-motivated and able to work with a high degree of autonomy.
• Sets high-level of ownership over projects to achieve impact for WFP constituents,
• Ability to collate and compile relevant data from a variety of sources in order to produce periodic reports for supervisor(s).
• Fully committed and motivated to achieve the aims of the UN World Food Programme,

Language:

• Fluency in oral and written English mandatory.

PURPOSE AND RESPONSIBILITIES OF THE ASSIGNMENT

• Provide assistance on general HR operations queries and follow up actions, to ensure consistent and high-quality HR services are delivered to clients.
• Provide guidance and on-the-job training to other staff, to support their development and increased knowledge of HR operational systems and procedures required to perform their duties.
• Liaise with other internal units/offices on HR related matters, i.e., payroll, contracts, etc. and provide necessary information in order to enable timely HR services.
• Extract and compile HR data on staff workforce, contractual conditions, entitlements and benefits to support analysis and reporting needs.
• Provide administrative support in various HR activities & key operational projects in the areas of work allocated by the professional officer including on boarding of new staff members in compliance with relevant operational processes and procedures.
• Maintain confidential personnel records, HR databases and archives, to ensure data and files are accurately stored (manually & electronically) and updated in compliance with the established standards.
• Draft various HR documentation required for the specific area of work (e.g., employment contracts, visa invitation letters, ground pass memo’s, bank letters for staff, transfer letters, training-related documents, etc.) ensuring accuracy and meeting established deadlines.
• Use HR management systems for entering and updating a variety of HR data including assistance in monitoring various deadlines (e.g., contract expiration etc.), ensuring compliance with the established deadlines and accuracy of HR data.
• Support staff deployment and related administrative actions including preparation of basic reports, to facilitate efficient HR service enabling WFP to respond quickly to a crisis.
• Support with implementation of key HR projects as and when required.

Closing date 12 April 2022.

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BACKGROUND AND PURPOSE OF THE ASSIGNMENT

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The Business Transformation unit provides digital assistance services to UN World Food Programme, programmes and operations in Kenya. These services include but not limited to business solution application under the freedom in a framework (FIAF) guideline; support and maintenance of existing business solution; end user training; business process automation; data analysis and support for O365 Tools.

This position is expected to deliver digital assistance services (DAS) to digitize WFP’s programmatic response, leveraging core and/or deploying bespoke local DAS solutions.

KEY ACCOUNTABILITIES (not all-inclusive)

• Design and implement stable reliable and effective IT applications.
• Data Analytics and BI.
• Produce System Specification requirements from business problems when required.
• Research and suggest new business solutions and services, to support office automation.
• Provide system support to users for developed solutions.
• Create and maintain technical documentation.
• Implement required testing regime to ensure developed systems are functional.
• Developing and maintaining APIs to support data and technology integration where needed.
• Respond to service requests on developed systems and incident resolution.
• Ensure developed solutions follow WFP guidelines for software solutions
• Any other tasks as assigned

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People  

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

DELIVERABLES

• Business Solution Applications
• End-user Training
• User Stories
• IT Security Compliance
• User Acceptance Testing

STANDARD MINIMUM QUALIFICATIONS

Education: 

• First University degree in one or more of the following disciplines: Information Systems, Computer Science or Information Technology, is desirable.
• Demonstrated experience working within or leading high-performance teams

Language:

• English

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Experience: 

• At least 3 years of experience in software development / programming and maintenance.
• Experience in database applications.
• Experience in UML.
• Experience in backend web development MVC Frameworks Experience in mobile application development

Knowledge & Skills

• Understanding of test-driven development (TDD).
• Strong communication skills and ability to articulate complex and technical concepts to non-technical audiences
• Azure DevOps experience
• Experience in mobile application development
• Extensive knowledge in Object Oriented programming
• Extensive knowledge in HTML, CSS, SASS or (LESS)
• Knowledge in at least one of the following CSS framework: bootstrap, materialize, foundation
• Working knowledge of Python, C#, Java and Node.Js or Django frameworks
• Microsoft certification is a plus
• Mature judgment with strong communication and interpersonal skills
• Collaborative spirit able to liaise with a wide range of people at all levels

Closing date 06 April 2022.