Job Openings at Equity Bank

Job Purpose: 

The Core bank manager will work with Core banking technical lead to oversee the critical functionalities of Core banking operation of Finacle Infrastructure, Application and Testing support, Planning, implementing equipment and services and ensure delivery of high quality and effective service that ensure effective Core banking system and service delivery proceses are in place to support and meet the business needs. The position ensures the core banking system’s are processes are developed, deployed and managed according to highest standard, establishment and management of business expectations and ensures contribution is driven to deliver high standard quality service that meets these business requirements. Constantly ensure continuous improvement of core banking services in line with changing business environment, risks identified, analysed and eliminated or mitigated. The role also ensure and guarantees service availability of 99.99%. Accountable for the delivery of optimal Service and performance of core banking application.

Qualifications

Job/Role Responsibilities/ Accountabilities:

• System uptime & Availability :
  • Ensure Finacle service availability of 99.99%.
  • Ensure Finacle system fully redundant
  • Ensure Business continuity planning and management for Finacle 
  • In charge of monitoring, control and support service deliver ensuring strict adheance to established procedure for Finacle services.
• Finacle Operations maintenance and Improvements :
  • Administer and monitor daily and monthly Finacle supporting operating systems.
  • Prepare reports and ensure optimal performance and maintain Finacle records of service level agreements for customers.
  • Design, implement and ensure efficient maintenance and compliance to all disaster recovery plans.
  • Perform appropriate tests and provide training to upgrade product quality and standardize all artifacts.
  • Assist technical staff to check and ensure resolution of all Finacle issues to achieve all objectives.
  • Administer all spheres of OC physical planning, provide security and backup for recovering Finacle systems.
  • Design and maintain all IT processes according to operation policies through standardization of methods.
  • Maintain and prepare all paperwork for various activities and provide performance backup to retrieve and retain data in case of emergency.
  • Administer, provide and manage upgrade to systems and escalate issues.
  • Participate in designs and evaluation of all balancing functions as required by IT departments and other functional areas.
  • Prepare and review all Service Level and Operation Metrics and KPI scorecards for Finacel services.
  • Analyze all continuous up gradation process through various proactive self- initiated projects and ensure efficiency of Finacle.
  • Continuous review of Processes and procedures to ensure they are adequate, functional and conform to ISO Standards and to current and new business rules.
  • Identify new opportunities for system improvements, documentation of the same and final delivery
  • Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments.
  • Deployment and management of Finacle patches
  • Impact assessment of process gaps and identify improvement measure
• Issues, Incident & Problem management:
  • Work with Incident Management teams and Proactive communication to Management Team on Finacle issue progres and ressolution.
  • Ensure SLA of 100%  on all Service Requests.
  • Effiviently and effectively work with the external and internal technical teams to ensure efficient resolution of all system issues and incidents.
  • Issues with existing functionality analysed, reported to support and development team and managed to resolution through laid down processes and procedures
  • Develop controls to mitigate the risks when delivery of fix is not visible.
  • Communicate clearly escalation process and matrics to the stake holders
• Crisis Management team (CMT):
  • Participate in managing crisis activities
• Change Management :
  • Work closely with development, enterprise architecture team, projects and IT operations teams for acceptance testing – Ensure new systems & products meet set business performance and operational standards.
  • Supporting end to end tests for all Finacle Integration, customization(new)/enhanced functionality in development stage prior to implementation and post launch implementation reviews to ensure set business and operational standards are met
  • Provide Finacle Support to Customer Care, Operations, Finance and other internal Sections on functionality issues.
  • Leading and supporting Finacle change management and Proactive communication to Management Team till change is completed.
  • Actively participate in all go-to-market phase during product launch & changes to identify any risk to business.
  • Represent the team in technical/functional meetings with 3rd party and ensure the 3rd party integration to systems meets Equity group standards;
  • Define requirements for implementation to meet specific IT operations needs and liaises with the vendors team to ensure correct implementation;
  • Follow up the approval of any system changes in liaison with all stake holders and ensure communication to both Executive and stakeholder
• Demand Forecast and planning:
  • Analyse system capacity and performance trends and identify areas of improvement to minimize business risks
  • Give inputs in the forecast /budget reviews
  • Deliver agreed margin improvement targets and decipher a plan against meeting and monitoring the target outcome
  • Oversee core platform issues to ensure input for capacity planning responses’ are within SLA
  • Develop controls and monitor them to minimize the business risks.
  • Champion continuous improvement of the Finacle together with IT/Tech and all other teams.
• People management
  • May Lead and Finacle support in training & Knowledge transfer to IT team
  • Manage and grow talent within the department.

 Reports

• • Provide Finacle weekly performance report for management
  • Delivery & reporting of all KPI’s to the immediate manager

Essential Knowledge

• Finacle 10 and above architecture, installations, patch management, maintenance and support in a multi-entity environment
• Good understanding of Finacle CRM and Core customization
• Technical Excellent understanding of customer Service and experience delivery in ICT services.
• Experienced Service Management professional
• ITIL Qualified and an expert knowledge of ITIL disciplines
• Proven experience in leading a highly effective core banking service delivery team
• Previous experience in a large, busy diverse bank using Finacle

Key Critical Competencies

• Excellent interpersonal skills
• Excellent and effective communications skills, both orally and in writing
• Excellent systems troubleshooting skills
• Excellent teamwork skills with strong excellent organizational skills
• Ability demonstrate a high degree of flexibility including shift and out of hours working
• Excellent leadership and people management skills with willingness to mentor junior staff
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to manage and prioritise and tasks and time efficiently and demonstrate proactive approach to daily tasks.

Requirements:

• University degree in Information technology or equivalent from a recognized university
• Relevant qualifications in customer experience/ service delivery
• ITIL Qualifications
• Minimum five years’ experience as a senior manager in a busy IT service delivery environment.
• Proven ability to plan, implement and support Finacle end to end
• Highly effective and innovative in ways of improving customer experience

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Job Purpose:  

The Head of Channels will support the business to achieve its goals and objectives by using effective practices to support, maintain the channels infrastructure and applications to allow the business to achieve strategic objectives and deliver to customers the required channel services. Responsible for managing the support, developing and implementation of applications and infrastructure that support the customer facing channels (Mobile Apps, Internet banking, ATMs, POS) and the organizations overall strategic direction. Oversees resources allocated to the manager to ensure the division achieves the above objectives. Responsible for resource allocation, including budget and personnel and remains informed on new channel technologies to enable the business to be competitive and deliver new solutions to the business and customers. Works under IT Director.

Qualifications

Job Responsibilities/ Accountabilities:

• Manage information technology and computer systems related to the channels.
• Manage support, planning, organization, control of IT channels, electronic data and unit operations.
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
• Coordinate department systems, policies and procedures relating to channels operations.
• Ensure security of data within the channel’s enablement department is abided to.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Oversee implementation of software and security recommendations or effect policies as provided by security and audit departments.
• Preserve assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.
• Contributes to the formulation of the organization strategy and ensures that all Bank policies and procedures are abided to by all staff under the manager.
• Drive a culture of safety, inclusiveness, productivity and engagement through an internal mentoring program.   
• Successfully execute the design, planning and implementation of company IT projects that promote business needs. 
• Support and encourage opportunities to improve talent management as well as build a solid talent pipeline to provide effective succession and support workforce planning to ensure the business has the right people, in the right place, at the right time.

Requirements / Essential Knowledge

• Degree in Computer Science, IT, or related qualification or equivalent with a minimum of 5 years’ experience in similar function or more years 10 years in Enterprise IT financial transaction managerial function.
• Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations.
• Experienced in project management and running multiple projects.
• Proficient in IT payment systems management and support.
• In-depth knowledge of IT related practices, principles and regulations.
• Able to operate in a performance driven organization.
• Knowledge of financial transaction switch, internet and mobile support and implementation.
• Excellent understanding of major payment networks
• Excellent understanding of various payment systems messages.
• Excellent understanding of payment systems security modules.
• Excellent understanding of various channels and devices.
• Excellent understanding of financial transactions and their systems.
• Excellent understanding of transaction security and standards.

Key Critical Competencies

• Excellent business transaction awareness
• Excellent organizational and planning skills
• Strong analytical skills and problem solving skills
• High personal standards and goal oriented
• Excellent and effective communications skills, both orally and in writing
• Strong coaching skills
• Understanding of Business and IT requirements
• Good evaluation skills
• Good Enterprise IT skills
• Confidence in decision-making
• Good leadership skills
• An ability to work and meet tight deadlines and within constraints
• Demonstrate sound business and technical judgement, communication skills and talented development capabilities. 
• Expert knowledge and exhibits an exceptional degree of ingenuity, creativity and resourcefulness. 
• Able to leads the development of highly advanced technologies, principles, theories and concepts in enablement channels. 
• Guides the transfer of knowledge within the team.

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The ideal candidates' key duties and responsibilities will include The Group Trade Products team will work in partnership with the trade sales teams, relationship management team, risk team, operations team and other key stakeholders across the Group (including subsidiaries) to develop a portfolio of products and solutions for the Bank’s clients for whom we will provide trade finance facilities to, in order to support their inland and cross border trade activities. The trade products team will be the product / technical experts responsible for structuring appropriate trade facilities, developing market appropriate products and services and ensuring that the clients utilize the Bank’s trade facilities and services effectively.

Financial 25%

• Support the end to end execution and product roll out including training and deal processing, management and support
• Manage and maintain the list of already executed trade transactions for tracking purposes.
• Revenue Assurance –Ensure all income is collected and address any revenue leakage
• Operational Efficiencies 25%
• Providing technical product leadership to Group trade operations teams
• Streamline the subsidiary operations processes with a view of creating efficiencies and alignment to Group standards
• Ensure adherence to the Procedure manual & other relevant policies and procedures across the Group
• Provide oversight on trade transactions processed at the Branch and ensure end-to-end adherence to policy and procedure
• Ensure all relevant systems are in place and co-ordinate with Technology to implement new digital solutions/ create efficiencies/reduce TAT on system issues as may be required
• Liaise with operations team to ensure seamless deal execution and ongoing administration
• Prepare and track all trade related MI and work with the relevant teams in their creation and adoption.

Customer 20 %

• End to End Transaction Management and monitoring

• Manage the middle office functions and operations – collateral management
• Business Development in collaboration with branches and relationship managers.
• Prepare product placemats and presentation materials
• Drive Group trade digitization and systems implementation
• Support on the implementation of new trade products/ services/ solutions across the Group
• Ensure self service capability across all products

Risk and Control 20%

• Managing of credit and operational risk associated with trade products
• Oversee and monitor the risk management in processing specialized trade solutions
• Ensure all the product guidelines are in place
• Ensure all trade products are IFRS compliant
• Prepare reports on product performance, uptake, highlight and address any risks identified
• Monitor and resolve any identified revenue leakage
• Ensure Trade Finance attains “green” status on all regulatory audits

Learning and Development 10%

• Provide trade product training and mentorship to Trade operations teams across the Group
• Maintain on-going commitment to learning and self-development - including industry specifics such as UCP / technology as well as broader knowledge and skillset development

Qualifications

• Business-related degree CPA (K) or ACCA from a recognized university
• MBA (added advantage)
• Proven track record and display of experience in Trade Finance
• Good understanding of the Marketplace dynamics
• A team Player

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The Group Working Capital team will work in partnership with the trade sales teams, relationship management team, risk team, operations team and other key stakeholders across the Group (including subsidiaries) to develop a portfolio of Working Capital solutions for the Bank’s clients in order to support their inland and cross border trade activities. The Working Capital team will be the product / technical experts responsible for structuring appropriate working capital facilities, developing market appropriate programs and solutions and ensuring that the clients utilize the Bank’s trade facilities and services effectively.

Financial Weighting 25%

• Focus on the key market segments to grow pipeline − Commercial, Large Local Corporates & Global Corporates.
• On-board Corporates anchors and suppliers into the Ecosystem Finance program.
• Support the end to end execution and program roll out including training and deal processing, management and support

Operational Efficiencies 25 %

• Design and implementation of the Trade Ecosystem Finance strategy
• Keep custody of all Ecosystem documents- Internal (including MOUs from Corporates) & External stakeholder documents etc.
• Ensure availability of a strong monitoring and reporting framework by following the agreed framework established for Trade Ecosystem Finance
• Liaise with operations team to ensure seamless deal execution and ongoing administration
• Prepare and track all Ecosystem related MI and work with the relevant teams in their creation and adoption.
• Contribute to the development of the scale up plans for Trade Ecosystem Finance with respect to technology (Web Portal) and physical offering
• Providing technical product leadership to internal stakeholders

Customer 20%

1. Market research & Competitor analysis of the Ecosystem Finance providers’ landscape in Kenya with a view to enhance the Bank’s proposition
2.  Attend to all third party service provider and internal bank’s stakeholder enquiries, requests or complaints in a manner that maximizes relationship management, client retention and risk mitigation
3.  Business Development in collaboration with branches and relationship managers.

Risk and Control 20%

• Review Program Factsheets prepared for each Ecosystem Finance Program and advice the practicalities of implementing and maintaining these programs.
• Regular and timely provision of required information to the various stakeholders especially credit team on post lending monitoring & control within the Ecosystem portfolio.
• Managing of credit and operational risk associated with ecosystem finance
• Oversee and monitor the risk management in processing ecosystem trade solutions
• Ensure all the program guidelines are in place
• Prepare reports on program performance, uptake, highlight and address any risks identified
• Monitor and resolve any identified revenue leakage

Learning and Development 10%

• Conduct staff and client trainings conducted to ensure in-depth product understanding.
• In-depth understanding of Ecosystem finance by all stakeholders through socializing, training and constant engagement

Qualifications

1. A university undergraduate degree from a recognized University
2. A demonstrated experience in leadership position
3. A strong Demonstrated sales and business growth background will be core
4. Strong in interpersonal relationships and stakeholder management

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The purpose of this role is to assist the Group Head, FI Trade and Correspondent Banking, grow the Financial Institutions business within the Group through the delivery of innovative and customized solutions to meet the specific requirements of Financial Institutions.

1. Provide financial information and analysis including market intelligence for use in the preparation of credit reports for financial institutions across the Group.
2. Prepare credit reports for approval of the credit committee and provide support for both internal and external correspondent banking clients.
3. Develop and maintain correspondent banking relations with both local and foreign banks, to link the bank and its clients to other financial institutions in terms of credit and dealing lines to facilitate their access to both domestic and international markets for various interaction purposes.

Financial Weighting 30%

• Manage active pipeline throughout the year to achieve set financial targets.
• Manage and maintain the list of already executed transactions for tracking purposes.
• Co-ordinate with the Trade Operations team to follow-up on unpaid FI Trade commissions and maintain a list of unpaid FI Trade commissions.

Operational Efficiencies 40 %

• Support payments and customer teams with correspondent banking inter-mediation for transactions done through correspondent banks.
• Collect Financial Information and prepare Credit Applications for various Financial Institutions for the purpose of establishing FI Limits for Kenya and the subsidiaries.
• Monitor the FI Limits to ensure that they are renewed annually on a timely basis.
• Maintain a file for the completed FI Credit Applications with the Approvals for Audit purposes.

Customer 20%

• Attend FI Meetings to take notes and prepare Call reports to be shared to the Trade Finance team.
• Co-ordinate with Treasury Back-office to conduct customer due diligence (CDD) on a regular basis as per laid down standards for correspondent banking.
• Maintain a log to monitor the annual review of Financial Institutions with a view of undertaking the CDD on a timely basis.

Learning and Development 10%

Ensure the recommended hours of learning/training are achieved through E-learning, Internal & External training activities.

Qualifications

1. A university undergraduate degree from a recognized University
2. A demonstrated experience in leadership position
3. A strong Demonstrated sales and business growth background will be core
4. Strong in interpersonal relationships and stakeholder management