Job Openings at Old Mutual Kenya

Job Description

Reporting to the Business Processing Supervisor, the incumbent will optimally carry out business processing in the department and ensure that customer standards are met.

The key objectives for this position are: -

• Ensure completeness of insurance documentations - KYC
• Prepare Renewal lists and process renewal notices
• Premiums Processing
• Process underwriting documentations
• Prepare policy documents/ contracts
• Respond to inter departmental queries and complaints in a timely manner
• Assist in credit control by ensuring no unpaid business is not booked
• Membership Management- Deletions, additions, member lists, deactivation letters etc.
• Preparation of Medical cards, activation, deactivation, issuance etc.
• New medical scheme set ups- completion of contract files, payments, member lists etc.

Qualifications and experience

• Degree in relevant field
• Atleast one year experience in a similar role

Knowledge and Skills

• Product knowledge and functions of the various departments.
• Basic computer skills

Closing Date: 11 May 2023

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Job Description

• Develop, implement/execute and monitor alternative distribution channels strategies to drive business growth and enhance the company's distribution channels' effectiveness. Collaborate with internal teams and external partners to identify and implement new distribution channels opportunities. Drive the Digital innovation agenda together with the GM Distribution and Group Head of Digital, continuously identifying and developing solutions that deliver superior customer experience.
• Grow the Travel Insurance channel sales by forming strategic partnership with stakeholders and embedment with other products for market distribution and penetration.
• Drive the direct business channel by executing the strategy and implementing the new Staff incentive program and market activations.
• Drive cross sell initiatives within the Business to achieve set revenue targets

Education

Bachelors Degree (B): Business Administration/Management

Closing Date: 11 May 2023

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Job Description

Telesales Consultant will be responsible for closing sales deals over the phone and maintaining good customer relationships.

Responsibilities:

• Follow set communication guidelines in addressing various customer issues.
• Developing in-depth knowledge of customer products and services to make
• suitable recommendations based on customers' needs and preferences.
• Aggressively creating and pursuing new leads to ensure weekly and monthly individual targets are met.
• Initiating sales with potential customers over the phone.
• Managing sales pipeline and updating the team leader on progress
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Answering customers' questions on the products.
• Calling existing and potential customers to persuade them to retain or purchase company products and services.
• Provide quotes to clients and potential clients.
• Follow set communication guidelines in addressing the needs and problems faced by customers.
• Qualify leads and follow up as appropriate.
• Continually meeting or exceeding weekly and monthly targets with respect to call volume and sales
• Place outbound calls to customers to promote new products and services.
• Ensure call records are properly stored and organized in a call center database.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Ensure daily shift call quotas and set targets are achieved.
• Provide periodic reports to company management on work activities.
• Upsell products and services to customers when providing telecommunication solutions.

Qualifications & Experience

Competences

• Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
• Proficient ability to analyze data and develop recommendations.
• Strong verbal and written communication skills
• Maintains a professional/customer service focus at all times.

Skills and competencies

• 1+ years Sales experience Preferred.
• 2+ months professional experience in an office setting using the telephone and computer as primary instruments to perform the job duties.
• Business related degree
• Progress in Professional qualification in insurance e.g., ACII, COP preferred.
• Knowledge in customer service principles and practices
• Experience working in the Insurance industry preferred.

Closing Date: 12 May 2023