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Bridge International Academies is the world’s largest education innovation company serving the 700 million families who live on less than $2 USD per day. We strive to provide the highest quality education product to the more than 100,000 students who attend Bridge’s more than 400 nursery and primary schools across emerging markets in Africa and (...
What You Will Do
There Are 5 Main Tasks Each Day
- Observe 6 to 8 classes per day, and give them ratings, using Bridge's particular approach to feedback. You rate the lesson itself (which comes from "headquarters"), the teacher, and the pupils. You write out a detailed description of what happened.
That feedback helps two groups of people back at headquarters. First, the Curriculum Directors learn about strengths and weaknesses of the lessons themselves, so they can make changes. Second, the rest of the Academic Team notices patterns by reading dozens of your ratings - and then gets to make changes to teacher recruiting, teacher training, curriculum choices, etc. based on the patterns you provide through observation.
This is the most important function of a Field Officer.
- You also interview teachers, parents, and the school leader. We're constantly trying to better understand what is happening, and your interview notes help our team to make decisions.
- Third, you observe little things that may be unique to a single academy.
For example, perhaps one school leader has organized a well-attended revision session that happens early each morning, and parents really like it. Or another academy recently had a robbery - and you realize that there's a procedure which could help all of Bridge such as packages of books should be opened immediately by school leaders, lest thieves think something valuable is inside like a television and steal it.
- You notice problems like pupils who don't have the right books, or teacher computers that don't work properly.
- Finally, you sometimes shoot photos or video.
However, a Field Officer Might Also
That's a typical day.
- Be asked to administer test or grade tests
- Escort a visitor and explain how Bridge is different from other schools
- Observe a new procedure - just to gauge if the new way is better than the existing way. For example: What is parent reaction to our redesigned Parent-Teacher conferences? Teacher reaction? Academy Manager reaction? What are ways to improve it?
In sum, you gather both quantitative and qualitative feedback that will help drive Academic team decisions. Your daily visits, when combined with those of other Academic Field Officers, help us improve the academic program at Bridge, a little at a time.
Each day, you send all this back to the Academic Team (via email, Skype, etc.).
What You Should Have
We're looking for a former teacher with a keen eye for observing others. But that's not enough. The very act of visiting schools and noticing "What works and what fails" must be intellectually interesting to you - a daily puzzle you want to solve each day. Otherwise, the work would get tiresome.
You also must be an effective writer, able to communicate what you see and hear. And, you must be an effective interviewer - able to get teachers, parents, pupils, and academy leaders to speak honestly to you. Sometimes they will be nervous that if they share problems with you, it could cause trouble, so you need to be reassuring.
You’re also
- A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
- A networking mastermind– You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.
- A creative problem-solver– Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
- A customer advocate– Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
- A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today
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What You Will Do
Water Bills
o Processing Payments
o Customer Care ticket resolution
o Maintaining reports & trackers
• New Water Connections
o Quotations
o Cost / Benefit Analysis
o Water Company registration
• Maintenance
o GL Payments
o GL Programme (programme TBD)
o Shelving
o Materials disposal
• Communications
o Calling Academy Managers and other stakeholders as needed
o Designing Customer Care call campaigns and forms
o Creating PDF reports and emailing to academy stakeholders as needed
• Data Collection & Analysis
o Manage trackers & spreadsheets
o Clean data when needed
o Analyse data and create charts and other visualizations
o Export survey results and design surveys for field staff
• Administrative Functions
o Photocopying, scanning, document assembly
o Scheduling and calendarizing events
o Document processing
o Other programme execution
• Backstopping
o Learning the core portfolios of other Associates to handle their duties while on leave
o Stepping up in the event of the absence of team members
o Strengthening the overall team capacity by understanding the role of others and being able to carry out those tasks as needed
What You Should Have
- At least 2 years of professional experience
- Relevant Bachelor’s Degree from a recognized university
- Willingness to go above and beyond to achieve the highest standard of excellence
- Willingness to travel within Kenya when required (<25% of the time)
- Strong mastery of Microsoft Excel
- Highly organized and detail-oriented
- Excellent oral and written communication skills
- Comfortable working with large amounts of data
- Able to sort through extensive information quickly
- Able to learn, master, and implement various processes quickly and accurately
- Aptitude for learning new IT systems/applications
- Willing to work across a wide spectrum of content (multiple programmes)
- Good at multi-tasking
- Willing and skilled at performing administrative functions
You’re also
- A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
- A networking mastermind– You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.
- A creative problem-solver– Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
- A customer advocate– Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
- A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today
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