Jobs at BURN

Duties and Responsibilities

•  Monitor and attend to queries, concerns and comments posted on the company’s social media platforms.
•  Liaise with in-country commercial, distribution, and marketing teams to meet and exceed customer expectations.
•  Daily review of social media posts for accuracy and ensuring inappropriate content is appropriately escalated and resolved.
•  Generate content from the digital marketing strategy, and provide weekly reports on feedback, outstanding queries and support provided.
•  Organize and participate in events to build community and boost brand awareness.
•  Coordinate with Digital Marketing and Customer Care team meetings to ensure brand consistency and work.
•  Liaise with multifunctional departments to stay updated on product and features development.
•  Build relationships with existing customers, potential customers, and industry professionals.
•  Suggest and implement new features to develop brand awareness, like promotions and competitions.
•  Stay up to date with current technologies and trends in social media, design tools and applications.

Skills and Experience

•  Bsc Marketing or relevant
•  Google for Africa Skills.
•  Excellent Communication skills- verbal, written, and analytical.
•  Any social media management tool e.g. Hootsuite, Sprout Social, Agorapulse
•  Working knowledge of CRM –Zendesk or Freshdesk
•  Proven work experience as a community manager and or digital customer care
•  Experience launching community initiatives (e.g. building an online forum, creating an event series and writing an email newsletter)
•  Ability to identify and track relevant community metrics.
•  Excellent written, and verbal communication skills, analytical skills, and multitasking
•  Hands-on experience with social media and customer care management for brands
•  Ability to interpret online customer engagement metrics.
•  Knowledge of online marketing and marketing channels
•  BSc degree in Marketing or a relevant field
•  MUST have a high EQ.
•  Ability to prioritize and escalate matrix.
•  Excellent people skills to be able to deal with customers.
•  Able to close the feedback loop and work independently with once-a-week check-ins.

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Duties and Responsibilities

•  Sales data reconciliation - Ensure sales data (Registration, manual Sno tracking docs & payment reference) is fully filled in the appropriate systems & work with SOM to follow up on the reconciliation of any missing data.
•  Monitor the productivity of all sales agents in the field across all channels in their market daily via available dashboards & against established metrics. Share a weekly analysed productivity report with the SOM & commercial team.
•  PJP – Shall ensure all PJPs in their market (Sales agents, Team leaders & Territory Sales Managers) are filled & approved by the relevant supervisor. Shall consolidate this data & share relevant reports with SOM & commercial team.
•  PJP adherence –- Ensure PJP monitoring is ongoing for all agents in their markets & relevant reports being submitted by supervisors. Shall share PJP performance reports for their market with the SOM in the relevant formats/templates.
•  Remuneration structure administration – Ensure performance data is filled for all dashboards in their market & up to date as per SOP timelines. Shall ensure commission data is accurate (verify this with RSM/TSM/TLs) before sharing performance with SOM & commercial leads for approval for remuneration.
•  Reconciliation & verification of spend on trade activities – Shall ensure trade spend is only issued against approved PJPs. Will manage the reconciliation of trade spend in their markets by TLs, TSMs & RSMs monthly & prepare relevant reports for the SOM & commercial leads as per the relevant SOPs (not later than 30 days after the end of the month). Rationalization of trade spend (maker checker system).
•  Training gaps analysis – Through data analysis, shall support the training officer, TSM & RSM in the country to identify training gaps within the commercial teams.