Jobs at Canonical

About The Role

Container technology continues to reshape enterprise technology operations. Our goal is to shape the future of cloud-native operations, across public and private infrastructure, in partnership with industry leaders. This role encompasses leadership of the product and go-to-market for cloud-native offerings. It requires an analytical storyteller with a strong sense of message.

Responsibilities

• Lead across an array of cloud-native offerings
• Influence and promote dockerized content, workflows and tools on Kubernetes and other container systems.
• Develop solutions with operators and the operator pattern
• Become the connector between engineering, sales, marketing, the customer and the community
• Create content and materials to share the story of the products you work with
• Engage the Cloud Native community
• Create effective content to engage sophisticated technical and commercial audiences
• Research, consult, and train teams.
• Create marketing collateral, case studies, training, and blog posts.
• Deliver measurable lead-gen and awareness.

You have:

• Experience in Kubernetes and cloud-native software engineering
• A technical or science background and qualifications
• Software engineering experience
• Business and commercial interests
• Experience in open source project and community leadership
• Leadership and presentation skills
• A strong work ethic, and personal interests aligned with the field
• An awareness of Ubuntu, Linux, and Canonical’s competition and opportunities
• A track record of data-driven decision-making
• A proven ability to write about technology and the tech landscape

go to method of application »

About the job

Ubuntu is the world's favourite Linux developer desktop. This role is about:

• leading the Ubuntu desktop GNOME experience
• shaping the development roadmap for the desktop stack
• engaging with community leaders and projects
• driving commercial success and leading product direction

If you have a passion for technology and business, an appreciation for open source, and good communications skills, then you will enjoy a product leadership role at Canonical.
This role encompasses leadership of the product plan and go-to-market for Ubuntu Desktop. It requires an analytical storyteller with a strong sense of message. We prefer graduate professionals with software engineering management experience who want to become business executives and entrepreneurs, to define product strategy and drive engagement.

The successful candidate will be multi-talented, with:

• Experience in open source development, design and desktops
• Knowledge of the Desktop Linux ecosystem and technology stack
• A rigorous technical or science background and supporting qualifications
• Software engineering management experience
• Familiarity with relevant software and standards
• Business and commercial interests
• A proven history of leadership and presentation skills
• A strong work ethic, and personal interests aligned with the field
• Awareness of Ubuntu and Canonical’s competition and tactical opportunities
• Track record of data-driven decision-making
• Proven ability to write about technology and the tech landscape

go to method of application »

About the job

The design team at Canonical is looking for a Senior User Researcher, expert in current research practice, with interests in technology and innovation.

In this role you will:

• Shape requirements, by conducting research with target users, audiences and stakeholders from the business, to identify and document user needs
• Uncover the goals, motivations, and mental models of our diverse, technical users
• Validate and help improve existing and proposed user experiences. We continuously improve UX, within agile sprints. Within product-squads you’ll work with designers and front end developers. You’ll collaborate across the organisation with product, engineering and marketing.
• Help teams understand their product’s wider contexts of use
• Synthesise findings from qualitative and qualitative research methods, delivering insights that gain traction in an engineering-led organisation
• Support others to succeed at their own research. Plan, evangelise and implement #ResearchOps tools, to help seed and accelerate research thinking.

You’ll have a passion for understanding how humans navigate complexity, and enjoy bringing a user centred approach to engineering leaders.
Our products are both technical and specialist; you’ll frequently work with domain-experts, across a wide portfolio of products. An appreciation of open source software is relevant.

You should have:

• A user-centred mindset
• Deep experience with facilitating user research
• Experience with the wide range research methods: unmoderated sessions, cardsorts, surveys, AB tests, ethnographic studies, UX heuristics and benchmarking
• Analytical rigour, to turn a lake of data into meaningful, evidenced findings
• Communication and collaboration skills that enable team-members to turn those insights into practical design and product decisions
• The ability to work both tactically, on improvements, and strategically, on the bigger picture
• At 5-7 years relevant experience
• A relevant degree

Desirable :

• A combination of evangelism, stamina and listening-skills, to communicate the value and results of research with relevant stakeholders
• Experience with using remote tools, for completing research globally
• Quantitative skills with analytics, events and flows
• The pragmatism to support others with just-enough-research

We Offer :

• Opportunity to help shape a company and products with strong influence in the open source community
• A fantastic work environment within a team of friendly people with a broad range of skill sets, from UX and visual designers to researchers and engineers
• Opportunity to create work that will potentially be seen by millions of people
• Remote role (EMEA time zone required) with good travel opportunities, predominantly to the US and Europe. Great benefits on offer too.
• Great benefits package

go to method of application »

Role Summary

Drive the future of collaborative open source development tooling as part of the Launchpad team. This is an opportunity for a motivated engineering manager with a passion for open source software, Linux, and web services to join our distributed team.

Launchpad is a robust platform for managing open source development projects. It includes code hosting and review, bug tracking, package building, translations, and other facilities used by free and open source software developers. It provides essential development infrastructure for major projects such as Ubuntu.

As an engineering manager at Canonical your primary responsibility is to the people you support: ensuring that they are growing as engineers, doing valuable work, and generally having a great time at Canonical. We’re looking for technical leadership and a solid background in software development, so that you’re able to challenge and grow your team members. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

Build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, a growing international software company.

What You’ll Do

• Collaborate proactively with a distributed team and community
• Lead the ongoing development of Launchpad, the infrastructure on which Ubuntu is built
• Build and lead a globally distributed team of engineers through hiring, coaching, mentoring, feedback and hands-on career development
• Demonstrate sound engineering principles by guiding your team’s goals in alignment with the product roadmap
• Effectively set and manage expectations with other engineering teams, senior management, and stakeholders
• Advocate and advance modern, agile software development practices and help develop and evangelize great engineering and organizational practices
• Grow a healthy, collaborative engineering culture in line with the company values
• Be an active part of the leadership team and collaborate with other leaders in the organisation
• Work from home with international travel up to 6 weeks per year for internal and external events

Who You Are

• You have experience leading a distributed team to deliver features and manage production services at scale
• You love developing and growing people and have a track record of leading, mentoring, and coaching software developers
• You are knowledgeable and passionate about software development, ideally with experience in developing and scaling web services.
• You have solid experience working in an agile development environment

go to method of application »

About the job

This role is for a product manager experienced in SQL databases, with a passion for quality, enterprise reliability, data stores and analytics, and an understanding of Kubernetes. If you want to revolutionise the world of enterprise data for giant orgs and scientists and startups, this is the team to be on.

Canonical has set out to deliver a comprehensive, multi-cloud approach to data stores and analytics on Kubernetes. We want to unify the experience of operating data stores - from big data to tiny data, NoSQL and SQL, at the cache layer and the working data layer and long term archival - across every cloud and of course on premise. Whether you need a high-availability SQL server, or a dev-and-test NoSQL cluster, or a giant Cassandra, or a laptop Redis, or a corporate data lake, we want you to turn to Canonical first.

This role is about:

• shaping SQL database product and managed service offerings from Canonical
• driving forward the state of the art for production databases on Kubernetes
• building alliances and partnerships with SQL vendors and related companies
• building a multi-cloud, multi-substrate narrative
• understanding long term costs of ownership, and designing for efficiency
• driving commercial success and leading product direction

If you have a passion for technology and business, an appreciation for open source, and good communications skills, then you will enjoy a product leadership role at Canonical.

This role encompasses leadership of the product and go-to-market in SQL data stores. It requires a data-oriented (!) storyteller with a strong sense of message. We prefer graduate professionals with software engineering management experience who want to become business executives and entrepreneurs, to define product strategy and drive engagement.

The successful candidate will be multi-talented, with:

• Experience in database technology and operations
• Experience in Kubernetes with insights into devsecops
• Familiarity with relevant software and standards
• A technical or science background and qualifications
• Software engineering experience
• Business and commercial interests
• Proven leadership and presentation skills
• Personal interests aligned with the field
• Awareness of Ubuntu and Canonical’s competition and opportunities
• Track record of data-driven decision-making
• Proven ability to write about technology and the tech landscape

go to method of application »

Role summary

This role leads the product and go-to-market for gaming on Ubuntu Desktop. You will define product strategy as well as drive engagement and adoption. The role requires an analytical storyteller with a strong sense of message and a deep understanding of Linux graphics, gaming, and desktop technologies and communities. We prefer university-graduated professionals with software engineering and software engineering management experience who want to become business executives and entrepreneurs.

This is an exceptional opportunity for a competitive technology leader to:

• lead desktop graphics choices in Ubuntu
• drive partnerships in the graphics silicon, desktop, and gaming spheres
• tell the story of Ubuntu for gamers
• lead engineering design and development

What you will be doing

• Be part of a rapidly growing team of multi-talented individuals with a strong focus on building great products
• Work with Canonical’s desktop engineering teams to ensure great integration across Canonical’s product portfolio
• Analyse market trends, define product goals, themes and features, maintain the product backlog, and solicit input from stakeholders
• Shape the message for gaming on Ubuntu
• Create effective Marketing content to engage and entice sophisticated technical and consumer enthusiast audiences
• Be accountable for the product roadmap, go-to-market execution, sales collateral, case studies, training, blog posts and community outreach

What you bring to the team

• Hands-on experience in Linux and gaming tech stacks
• A curious and analytical mindset
• A technical or science background
• At least 3 years of software engineering experience
• Experience in open source project and community leadership
• Business and commercial interests
• Proven leadership and presentation skills
• Personal interests aligned with the field
• Awareness of Ubuntu and Canonical’s competition and opportunities
• Track record of data-driven decision-making
• Proven ability to write about technology and the tech landscape

go to method of application »

About the job

Product management of Linux storage, technology and operations. This role is all about:

• Software-defined block, file and object storage
• Network storage capabilities over RBD, iSCSI and NFS
• Data lake storage technology and implementation
• Linux storage performance benchmarks and analysis
• Linux filesystem evaluation and selection

If you have a passion for tech and business, an appreciation for open source, and good communication skills, then you will enjoy a product leadership role at Canonical.

Software-defined storage has become essential for large-scale data operations. Linux filesystems, Ceph, object storage and big data document storage are significant drivers of on-premise infrastructure. We have created a dedicated role to lead product strategy for storage on Ubuntu - from the server storage experience, to performance benchmarking and optimisation, to large-scale operations tooling, this leader will define the experience of enterprise and developer users of Ubuntu from a storage perspective.

The successful candidate will be multi-talented, with:

• A technical or science background and qualifications
• Extensive experience with open source storage technologies and operations
• Software engineering experience
• Business and commercial interests
• Proven leadership and presentation skills
• Personal interests aligned with the field
• Awareness of Ubuntu and Canonical’s competition and opportunities
• Strong aptitude for data-driven decision-making
• Proven ability to write about technology and the tech landscape

go to method of application »

About the job

OpenStack, while complex and challenging in many regards, continues to grow as an open source private cloud solution. Canonical is a leading OpenStack provider and we are growing our investment in OpenStack alongside other cloud technologies. We aim to make private OpenStack clouds easy, affordable and reliable with model-driven operations.

This role is about product leadership of Canonical's OpenStack offerings:

• shaping Charmed OpenStack in partnership with the MAAS and Juju teams
• working with partner ISVs who offer OpenStack enhancements and complementary solutions
• driving our enterprise business around OpenStack

If you have a passion for technology and business, an appreciation for open source, and good communications skills, then you will enjoy a product leadership role at Canonical. This role encompasses leadership of product go-to-market in the private cloud market. It requires an analytical storyteller with a strong sense of message.

We prefer graduate professionals with software engineering management experience who want to become business executives and entrepreneurs, to define product strategy and drive engagement.

The successful candidate will be multi-talented, with:

• Experience in Linux for enterprise infrastructure
• Familiarity with the OpenStack project, the foundation, and ecosystem
• Familiarity with relevant cloud software and standards
• A technical or science background and qualifications
• Software engineering experience
• Business and commercial interests
• Proven leadership and presentation skills
• Personal interests aligned with the field
• Awareness of Ubuntu and Canonical’s competition and opportunities
• Proven ability to write about technology and the tech landscape

go to method of application »

Benefits

• Work from home - take back those commuting hours and save those vehicle/transit costs!
• Get paid to help improve open source software.
• Possibility of international travel, up to 4 weeks a year.
• Daytime working hours - keep that work/life balance.
• Swap days add schedule flexibility when needed.
• Time off for conferences.
• Talent development program.
  • Initial mentoring program to bring up to speed on needed technologies.
  • Additional mentoring opportunities with some of the best in Linux, OpenStack, and more.
  • Study time and expenses for obtaining relevant certifications.

Requirements

• Excellent verbal and written communication skills in English.
• Bachelors degree, ideally within STEM related disciplines.
• Ability to pass a background check
• Experience supporting Linux systems including experience in:
  • Virtualisation - especially with KVM or OpenStack.
  • Containers - especially with Docker, LXD/LXC, or Kubernetes.
  • Storage - especially with Ceph, Swift, XFS, ZFS, btrfs.
  • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
  • Linux integration with other environments (authentication/directory services, network file systems, etc.)
  • Cloud computing (provisioning, monitoring, orchestration, etc.)
• Troubleshooting experience:
  • Basic reading of stack traces to be able to search for duplicates, escalate to correct team.
  • Understand OS and Application level bugs and advise on next steps
  • Programming fundamentals in any language.
• Customer support experience:
  • Know how to adapt your speech depending on your audience.
  • Communicate clearly: setting the right expectations, providing timely status updates, and clearly explaining necessary steps.
  • Not getting too attached to a technical problem to not be able to let go or see the bigger picture.

Challenges

• Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
• Work to resolve complex customer problems related to Canonical’s wide variety of products including Ubuntu server, Ubuntu desktop, Ubuntu cloud images, Juju, MAAS, Snaps, Landscape, Canonical’s distributions of OpenStack and Kubernetes, and more.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timelines for a fix.

go to method of application »

About the job

This role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

Engineering Manager

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you’ll be working with the latest technology in a fast-paced engineering environment. As a BootStack Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

As an Engineering Manager you will:

• Manage a growing engineering team to optimise the quality and velocity of both development and operations
• Identify and measure team health indicators
• Implement disciplined engineering and operations processes
• Represent the BootStack team with respect to stakeholders, customers, and external teams
• Ensure proper team focus on priorities, milestones, and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner

The successful Engineering Manager candidate will have:

• Bachelors (or equivalent Degree level) education in a technology field
• Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Experience with Linux system administration, Ubuntu/Debian a plus
• Strong communication and cooperation skills
• Experience with agile software development methodologies
• Experience working in and managing distributed teams
• Technical aptitude for understanding complex distributed systems
• Experience with cloud topologies and technologies
• Travel to team and company events and customer meetings, roughly 20% or less

go to method of application »

Responsibilities

The successful candidate will act as a chief-of-staff for content in our team of product managers, helping each product manager to plan and execute their content strategy. This requires leadership, mentoring and the ability to assess and exercise judgement over the quality and productivity of product managers from a content perspective. This person will represent product management to the marketing team, acting as primary sponsor of all product-related media, messaging and communications. This includes:

• Leadership of product messaging by all product managers - across 30+ technical products
• Development of standards and processes for product content
• Mentoring and development of content skills in the product team
• Coordination with development, marketing, sales, and field teams
• Ensuring all content is consistent in terms of style, quality and tone of voice, and optimized for search and user experience for all channels of content including online, social media, email, point of purchase, mobile, video, print and in-person. This is to be done for each buyer and user persona within Canonical’s open source and enterprise communities.
• Mapping out a content strategy that supports and extends marketing initiatives, both short- and long-term, determining which methods work for the brand and why. Continuous evolution of strategy is a must.
• The development of a functional content calendar throughout the enterprise verticals, and defining the owners in each vertical to particular persona groups.
• Developing standards, systems and best practices (both human and technological) for content creation, distribution, maintenance, content retrieval and content repurposing.
• Enabling Product Managers in their role as writers and content strategists; be an arbiter of best practices in grammar, messaging, writing, and style.
• Integration of content activities within traditional marketing campaigns.
• Conducting ongoing usability tests to gauge content effectiveness. Gathering data and analytics to make recommendations based on those results. Working with owners of particular content to revise and measure particular content and marketing goals.
• Leveraging market data to develop content themes/topics and execute a plan to develop the assets that support a point of view and educate customers that leads to critical behavioral metrics.
• Establishing work flow for requesting, creating, editing, publishing, and retiring content. Work with technical team to implement appropriate CMS.
• Conducting periodic competitive audits.
• Supervising the maintenance of content inventories and matrices.
• Ensuring consistent global experience and implement appropriate localization/translation strategies.
• Participation in the hiring and supervising of content/story leaders in all content verticals.
• Work closely with design on all creative and branding initiatives to ensure a consistent message across channels.

Success Criteria

The Head of Content is measured on the continual improvement of awareness, customer nurturing, and retention through storytelling, as well as the increase in new prospects into the enterprise through the consistent development and deployment of content to each persona group.

Success criteria include:

• An increase in defined customer engagement metrics (measured by users taking the desired action…i.e. conversions, subscription, purchase, etc.).
• Website and social media traffic growth.
• Conversion metrics definition and growth.
• Social media positive sentiment metrics.
• Customer feedback and survey data.
• Increases in key search engine keyword rankings.
• A decrease in length of sales/buying cycles.
• Clearly defining content distribution during particular stages of the buying cycle (lead nurturing).
• Identifying up-sell and cross-sell opportunities through content analysis, and deploying content assets for higher conversion rates. Primary criteria for success are customer and employee affinity. Success is measured around lifetime customer value, customer satisfaction, and employee advocacy.

Experience And Education Required

• Bachelor's degree in English, Journalism, Public Relations or related communications field. MBA in marketing a plus.
• 5 years of experience as a respected leader in multichannel content creation at companies who target B2B or open source technical audiences
• Experience with creating compelling messages for technical products and communities in the B2B space.

Skills Required

The Head of Content requires a combination marketing and publishing mindset, with the most important aspect being to think “customer first”. In essence, the Head of Content is the corporate storyteller that must be empathetic toward the pain points of the customer.

Specific skills required include:

• Proven editorial skills. Outstanding command of the English (or primary customer) language.
• Training as a print or broadcast journalist and has a “nose” for the story. Training in how to tell a story using words, images, or audio, and an understanding of how to create content that draws an audience (it is critical that the Head of Content retain an “outsider’s perspective” much like that of a journalist.)
• The ability to lead, inspire, and organize large teams of creative personnel and content creators to achieve company's stated goals.
• Skill at both long-form content creation and real-time (immediate) content creation and distribution strategies and tactics.
• The ability to think like an educator, intuitively understanding what the audience needs to know and how they want to consume it.
• A passion for new technology, technology infrastructure, and the open source communities around them
• Proven ability to write about technology and the tech landscape
• Familiarity with open source and the major technology platforms
• A technical or science background and qualifications
• Awareness of Ubuntu and Canonical competition and opportunities
• Clear articulation of the business goal behind the creation of a piece (or series) of content.
• Leadership skills required to define and manage a set of goals involving diverse contributors and content types
• Project management skills to manage editorial schedules and deadlines within corporate and ongoing campaigns. Ability to work in a 24 hour project cycle-utilizing teams or contractors in other countries.
• Familiarity with principles of marketing (and the ability to adapt or ignore them as dictated by data).
• Excellent negotiator and mediator.
• Incredible people skills.
• Basic technical understanding of HTML, XHTML, CSS, Java, web publishing, etc.
• Fluency in web analytics tools, social media marketing applications and leading social media monitoring platforms
• A willingness to embrace change and to adapt strategies on the fly.
• Great powers of persuasion and presentation
• Experience creating a resource or library of content organized indicating SEO, translations and version control.
• Needs to be continually learning the latest platforms, technology tools and marketing solutions through partnerships.
• Able to screen out sales pitches and look for the relevant brand and customer story.