Jobs at M-Kopa Solar

We’re looking for a Phone Returns Officer for Kenya within the Retail Department who’s resourceful, organized, and proactive about getting things done. This position's main objective will be to manage phone servicing, to ensure phones sent for repair are received by the customer within the stipulated SLAs. The position will report to Phone Returns Supervisor.

Key Functions and Duties

• Data and Reportingq
• Daily data entry on phones tracker on phones sent for repair
• Daily updates on phones that are over SLA on the tracker

Stakeholder Management

• Weekly check ins with Repair Centers
• Resolve phone unlocking issues at the repair centers 

Ticketing

• Following up on queries raised by Repair centers within 1 hour
• Daily send of SMSs to customers with phones over SLA via Freshdesk
• Completing IMEI swap requests within 30 min
• Resolve all phones follow up queries within 8hrs

 Requirements

• Bachelors’ degree in any field with a bias in Mathematics, Supply Chain Management, Business, or a related field.
• Conversance with intermediate knowledge of excel i.e. V-LOOK UP, Pivot tables, Formulas, SQL and Power Queries.
• Minimumof1-year professional experience in customer service and stakeholder management will be an added advantage.

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We are looking for a Senior Software Quality Assurance Analyst for the Kenya office within Technology Department who’s resourceful, organized, and proactive about getting things done. Your main objective will be ensuring all software changes to be shipped meets set quality and security standards. The position will report to the Software Test Manager. 

In this role, you’ll be expected to;

• Develop a deep understanding of M-KOPA’s systems.
• Rigorous testing of M-KOPA’s application and channeling feedback to the development team in a clear, structured way.
• Analysing test output, identifying discrepancies, and clearly documenting defects.
• Writing test scripts to be used in the testing process.
• Working as a team to ensure that M-KOPA’s system meets the set quality measures.
• Building and refining M-KOPA’s testing tools and methodologies.
• Define and implement testing and verification strategies for both mobile and server platforms.
• Contribute to continuous integration and continuous deployment.
• Work with customer service, product, and development teams to identify and track bugs.
• Review requirements specifications and provide timely and meaningful feedback.
• Accountable for setting up and maintaining tools for test automation.
• Drive transformations in testing through automation to achieve higher levels of efficiency and reduce software testing time.
• Perform code reviews for automated tests for both mobile and backend components.

Requirements

• Bachelors’ degree in any field but exceptions will be made for candidates who can show an exceptional track record in this area
• Any certification on Software Quality Assurance will be an added advantage
• Minimum of 3 years of professional experience as a Software Quality Assurance Analyst

Preferred Candidate Profile

• Strong testing skills with the desire and ability to find bugs before others do
• Experience using software testing tools
• Experience building and working with automated testing
• Ability to differentiate between the developer’s and tester’s mindset 
• Critical thinker with analytical skills and the ability to see the big picture while at the same time paying attention to minute details
• Hands-on experience with Agile Lifecycle Management Tools: Must be a self-starter, results-oriented, and a collaborative team player who can work with distributed teams
• Hands-on experience with Agile industry best practices, including version control, automated builds, automated testing, and continuous integration
• Strong technical and analytical skills

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M-KOPA is seeking a Head of Design for the M-KOPA software product suite: chiefly the Android customer app and Android sales app, but also our CRM and other internal tools. The role will report to the Director of Product Management. 

Responsibilities and skills:

• You will own all product design at M-KOPA.
• You will keep our users at the center of our product design.
• You'll be responsible for guiding the careers of your team members, working closely with each of them to help them realize their full potential. You are at the stage in your career where you are excited, perhaps still excited, to directly coach and mentor other designers.
• As a systems-level design thinker, you have informed opinions about how agile software companies should position, structure, and implement product design and user-centered design. You like discussing these opinions. You persuasively advocate for improvements that will clear the path for your team to do their best work.
• You have learned how to decide what you should do yourself and what you should delegate.
• You only accept high-quality work.
• You will help shape overall product strategy by balancing the needs of users, product management, commercial teams, and development.
• You have learned how to lead design critiques and not take design feedback personally. You are looking forward to helping other designers learn this same skill.
• You will collaborate closely with our product managers and engineering teams during each sprint to make judgment calls as business and engineering constraints arise, with a bias towards shipping valuable work each sprint and iteratively improving on it later.
• You will work closely with in-market research teams to plan for user research, interpret the findings, and then show the vision for the product.
• To start, you will still do product-level design work and are glad for the opportunity to both set the direction for the team and at times get all the way into the details of the work you take on yourself.
• You enjoy communicating visually and you also understand that design thinking is a lot more than making visuals.
• You have well-informed opinions about working with design tools. For what it’s worth, we presently use Figma, Maze, and Zeplin.
• You feel the urge to improve this job description.

Required Experience

• Relevant work experience: 7 years UX design, including 4 years on native Android apps
• Portfolio: UX-focused work samples for mobile and web applications
• Languages: English (Spoken: fluent | Written: fluent)
• Location: Live in or be willing to travel 6-8 weeks per year to our target markets – presently Kenya, Nigeria, Uganda, and Ghana

Preferred Experience:

• Education: a degree in art, design, engineering, or related field
• Relevant work experience: 10+ years UX design, 3+ years leading a design team