Jobs at NCBA Group

Job Purpose Statement

The incumbent is responsible for planning, organizing and managing investigations of alleged misconduct or alleged violations of bank’s internal policies and ensuring best practices. The main tasks entails :-

• Handling and supervision of internal investigations of all reported and suspected fraud incidences, misconduct, policy/procedure breaches and timely issuance of reports for management use either for internal or external actions in addressing root courses, control
• enhancements and for likely litigation actions.
• Liaising and working with law enforcement agencies, professional and commercial organisations in this field of expertise.
• Developing training & fraud awareness programmes, workshops, brochures and material for fraud sensitization to employees on Bank’s policy on fraud
• Develop initiatives to prevent, detect, investigate and respond to fraud related incidences within the Bank.

Key Accountabilities (Duties and Responsibilities)

Conducting Investigations 55% 

• Carry out end-to-end investigations by ensuring that all prescribed investigative / operating methodologies for the various types of investigations are adhered to and by conducting proper planning on high-level investigations.
• Obtain all relevant evidence related to an investigation. Scrutinise / analyse this evidence and make meaningful observations / conclusions regarding the findings and make appropriate recommendations.
• Ensure that witnesses / suspects and victims are interviewed and where necessary obtain written statements.
• Compile investigation reports as per the prescribed operating methodology, containing the findings of investigations.
• Ensure that each investigation has an accurate, valueadding conclusion for the type of investigation conducted.
• Make meaningful recommendations as per the type of investigation. This will include, but not limited to, system / people / process failures or internal and external threats.
• Make meaningful recommendations to the mandated officials regarding the raising of loss provisions, refunds to clients, repudiations, recovery actions and write-offs.
• Assist line management / HR with relevant findings / documentation for use in disciplinary processes.
• Ensure that each investigation is concluded within the prescribed and acceptable time limit for the particular type of investigation.
• Inform management of any suggestions or proposals to enhance investigative methodology / operating procedure.
• Represent the Bank in any criminal / civil court proceedings where the Bank is summoned to enter appearance.
• Collect timely intelligence to avert fraud and Security incidences

Case Management 15% 

• To maintain case files and central investigations database to operational standards.
• To attend progress meetings with investigation teams/management
• Develop own skills from training and work experience.
• Participate in production of weekly, Monthly and ad hoc MIs as appropriate.
• Ensure credible information is provided for MIs produced
• by Forensic Investigations and Recoveries.
• Prepare and submit whistle-blowing reports to the Head of Security and Investigations.
• Support HR and Risk management teams in Fraud Awareness, training and sensitization Campaigns
• Support in pre-employment screening process as required for new joiners.

Risk Identification and Awareness 15% 

• Ensure that all risks and/or emerging risks, which are identified during an investigation / interaction with stakeholders, are escalated to line management upon discovery.
• Identify high-risk business units and where requested to do so, participate in awareness initiatives.

Stakeholder Management 15% 

• Develop and maintain relationships with internal and external stakeholders to build synergies and teamwork.
• Actively interact with counterparts in the industry to gain understanding of threats and risks and to share important information on current frauds and fraudsters involved.
• Any other duty as may be assigned Head of security & Investigations.

Ideal Job Specifications

• Academics: - Bachelor’s degree in social science, Law, IT, Business Administration, Finance, Economics, Criminology or related disciplines.
• Professional: - Hold a professional qualification in a relevant field such as CFE.
• Desired work experience: - Minimum 4 years of professional experience with investigatory procedures and practice. Experience gained from the DCI or Banking as an Investigator, Criminal Analyst and Cybercrime investigator is desirable.
• Expertise in investigation technique, particularly where conduct involve criminal implications
• that could result in prosecution before local courts. 

NCBA Bank Core Value Behaviours (Performance Drivers)

• Driven
• Open
• Responsive
• Trusted 

Technical Competencies

• Understanding of Criminal Law : Good understanding of Penal code and Criminal Procedure Code
• Report writing : Ability to reduce complex investigations into a clear and concise investigations report
• Interviewing Skills :Ability to interview witnesses and extract info valuable to the ongoing investigations.
• Communication Skills: Should have good oratory and written skills

Closing on: Mar 27, 2022

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This position is responsible for analyzing, developing, and organizing business process initiatives directed at providing planned process, procedural, and best-practice improvements.

Key Accountabilities (Duties and Responsibilities)

Financial 10% 

• Analyze business processes and workflows with the objective of finding out how they can be improved or automated to save on cost.
• Manage cost cutting initiatives to adhere to the set Business process budget

Internal business processes 60% 

• Update, implement and maintain a record of all process and procedures.
• Prepare and provide regular and accurate process progress reports for tracking and decision-making.
• Participate in business-process-related change management (training, communication, reports)
• Work together with end users to observe processes in action and to understand their business needs and requirements
• Analyze process performance data and statistics to identify opportunities, suggest action plans, and recommend & implement process improvements to support Business growth and Customer Loyalty.
• Monitor productivity, quality and efficiency of processes post implementation of improvement initiatives.
• Introduce and track process efficiency metrics
• Ensure harmonized process / procedure quality standard across processes are adhered to.
• Monitoring, measuring and providing feedback on process performance and set up remedial action for non-adherence
• Provide recommendations and guidelines for the operation of processes
• Implement best process management practices
• Library management(process and procedure custody)
• Version control for published processes and procedures

Customer 20% 

• Build and maintain positive working relationships with all levels of staff, serve as resource for IMO related issue resolution.
• Drive for the customer experience organization metrics to be achieved through process efficiency initiatives Learning and growth 10% Be self-driven and directed, build own skill and effectiveness, presentation and stake holder management
• Take courses to improve relevant skills required to perform the role optimally

Ideal Job Specifications

• Academic: Bachelor’s degree from a recognized accredited university.
• Professional: Lean / Six Sigma experience is an added advantage.
• Desired work experience: Minimum 3 years of relevant professional experience in banking or financial services sector

NCBA Bank Core Value Behaviours (Performance Drivers)

• Driven Being decisive, passionate and bold
• Open Being honest, transparent, inclusive
• Responsive Embracing speed, simplicity and innovation, and focusing on our customers.
• Trusted We value teamwork, integrity and accountability.

Technical Competencies

• Data Analysis Knowledge and experience in analytical tools
• MS Office: Knowledge and experience in MS Office to develop reporting frameworks/protocols in a manner that consistently drives higher performance standards.
• Banking Knowledge: Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Organisational Skills: Ability to plan and organise self and work in order to achieve objectives and targets and is determined to and accountable for delivery of outcomes and is able to overcome obstacles in order to move forward.

Behavioural Competencies

• Communication Skills: Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance. Good written and oral communication skills
• Leadership: Individual contributor –exercises self-leadership delivering assigned work in line with professional and technical standards within given time frames. Is reliable and works collaboratively. Adheres to the company’s policies and delivers to set objectives. Has high moral intelligence.
• Customer Engagement(internal & external): Resolves stakeholders’ queries and challenges in organized way, providing the highest quality service and monitors to confirm that their needs have been comprehensively addressed. Provides prompt and insightful feedback to relevant stakeholders to enable them to address the root cause of the challenges faced by customers.

Closing on: Mar 27, 2022

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Job Purpose Statement

• To develop new processes and modify existing T24 functions to meet business requirements.
• To develop applications that interface with the Core Banking system to extend its capability.
• To closely work with testing teams to ensure solutions developed are defect free and meet business requirements.

Key Result Areas

Core Banking Development 60% 

• Responsible for core banking and Peripheral systems software development in all stages from technical design to delivery.
• Meticulously perform coding, code review and unit testing for the core banking system.
• Design and implement new functionality and enhancements based on CRs and BRDs.

Support and Problem Management 10% 

• Provide 3rd level support for escalated issues from the IT Operations and Support teams Support, maintain and audit existing service lifecycle artefacts to agreed SLAs

Process and Policies 10% 

• Adherence to internal policies and procedures for development and management of the core banking system and other best practice standards

Governance 10%

• Enforce internal policies and procedures for the management of software applications along ITIL and other best practice standards 

Stakeholder Management 10% 

• Advice internal customers on technology improvements to ensure realization and maximization of business objectives

Ideal Person Specifications

• Academic qualifications: Bachelor’s Degree in Information Technology, Computer Science or related course.
• Professional training:  ITIL Foundation

Desired work experience: 

• At least 3 years practical proven experience in core banking development, support and
• troubleshooting of T24, web technology and programming in Info-basic.
• Proven experience in systems analysis, design, implementation and support.
• Experience in T24 template programming, T24 customization (VERSION, ENQUIRY, online services), COB , Design Studio
• Deep understanding of the following T24 modules: System Core tables, Funds Transfer, Teller, Arrangement Architecture, Forex , Integration Frameworks, Business Events
• Understanding of modern software development concepts like Continuous Integration and Continuous Delivery Certificate in Programming in any 2 languages.

Technical Competencies

• Excellent knowledge of at least two programming languages.
• Technically competent with broad knowledge of systems management, development and implementation methods with specialist knowledge of applications, Electronic Banking/Channels and peripheral systems
• Competency in use of jbase/java to develop or to interface with T24 applications
• Can translate the business needs and Requirement Specifications into Design Specifications
• Can develop program/code from Design Specifications to good quality Software and in conformance to system development standards.
• Can work closely with IT Security to ensure that applications are well secured.
• Must specify and ensure application controls are incorporated during design of the software in order to check on risk exposure.
• Competency in documenting system developments in accordance to the application development policy.
• Can create test plans, test cases, test scripts and perform technical unit testing
• Can work with existing systems to track and manage Change requests and user issues
• Can perform root cause analysis for recurring incidents, design and execute test plans.

Behavioural Competencies

• Must have technical know-how, be able to work with other team members or colleagues and exude honesty at all levels.
• Must be able to make good decisions, be upright and uphold good work ethic
• Must be able to handle different kinds of problems and provide effective solutions and within SLAs
• Must have good communication skills
• Must have good communications skills
• Strong problem solving skills
• Complete projects within set timelines
• Innovative and creative with ability to develop, deliver and evaluate brilliant ideas with strategic thinking

Closing on: Mar 27, 2022

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Job Purpose

Provide product solutions and developments, support revenue generation, co-ordinate sales initiatives with ALL Corporate and SME Relationship Managers, Personal Banking Relationship Managers, Officers, Branch Business Managers, and provide support in the acquisition of new business, retention and growth of existing business.

Key Accountabilities (Duties and Responsibilities)

Output Product Development 30% 

• Lead on Cash Management product conceptualization, business case documentation, development, testing, packaging and roll-out in conjunction with the various stakeholders.
• Quality and timely implementation of payments and collections products.
• Responsible and accountable for product benefit realization for all products implemented.
• Implement Cash Management proper solutions to clients, of varying size and complexity jointly with the implementation team.
• Partner with business development team to ensure appropriate selling of payment and collections products to customers.
• Work with the Sales team to ensure growth of NFI and attract cheap liabilities from the target market.
• Champion utilization of Cash Management solutions as the preferred delivery channels in the bank through the various sales /relationship teams; sales
• drives; campaigns and staff training together with the Cash Management Sales team.
• Contribute to the overall growth of customer base for the bank through / jointly with internal and external service providers to ensure that product gaps that
• impair the client value propositions are addressed timely.
• Ensure specific customer insight through effective segmentation and partnership to understand customer and segment needs.
• Implement appropriate procedures in line with the requirements and process in ‘user’ units.
• Ensure 100% adherence with bank policy on product documentation and processes to achieve optimal efficiency, compliance and cost containment.
• Issue resolution in relation to payments and collections related issues
• Ongoing review of existing functionalities to ensure end to end process are functioning adequately
• Advise the bank management on any new developments in the cash management front to keep pace with competition via market research and periodical product reviews thus establish product consumption; viability and net worth. 

Financial 10% 

• Drive growth of revenue and volume from Cash Management products and services
• Assessment of marketing opportunities and target markets
• Drive benefit realization for implemented services/channels as stipulated.

Service Delivery (Client Focus) 20% 

• Co-ordinate Product Management, Customer Service and Operations to ensure client satisfaction.
• Develop and support the launching of new initiatives, products, developing enhancements and new product concepts
• Resolving of routed cash management issues within the agreed TAT.
• Provide input to stakeholders on customer implementation progress for projects or solutions being rolled out.
• Offer product training to staff across the bank.
• Ensure that client information is updated in all the relevant information systems, and when out-dated, liaise with clients to gather the updated information.
• Either through own initiative, or teams, be a proactive member of the department, working to reduce implementation cycle time

Product Utilization, Efficiency and service uptime 15% 

• Provide product portfolio analysis and ensure product utilisation and volume tracking of all Corporate, Commercial, Business Banking and SME customers.
• Keep abreast of MIS and Key Performance Indicators all Corporate, Commercial, Business Banking and SME portfolio and increase utilization:
  • Volumes;
  • Revenues;
  • Initiatives;
  • Project Implementation status.
• Provide MIS of customer transaction behaviour and metrics on progress of deals managed.
• Manage product/service mix, pricing and margins according to agreed aims.
• Strive towards 100% STP for channel transactions

Risk and Compliance 15% 

• Implementation and regularly review of product
• programme guides for all Cash Management product.
• Coordinate and assume responsibility for compiling and communicating to all stakeholders, on a regular basis, information relevant to Payments, Collections and
• Liquidity Management portfolio.
• Conduct regular product portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
• Implementation and adoption (within cash management unit) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes pertaining to Cash Management products.

Brand and Culture 10%

• Represent NCBA Bank at sales forums and industry events.
• Promote the NCBA Bank brand.

Ideal Job Specifications

• Academic: University degree with Upper 2nd Class and any other relevant Professional qualifications.

Professional:

• A professional qualification in IT or project management field is an added advantage.
• 1 year experience in an analyst role in the financial sector will be an added advantage
• Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc

Desired work experience:

• At least 5 years banking experience, out of which 2 years should be in Cash Management & EBanking.

Technical Competencies

• Project Management skills
• Good understanding and application of analytical skills e.g. advanced excel, MS access,
• Excellent knowledge of bank operations and systems.
• Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management methodology and to
• consistently achieve required compliance standards.
• Good understanding and application of analytical skills e.g. advanced excel, MS access,
• Excellent knowledge of bank operations and systems.
• Presentation skills to be able to articulate the features and benefits of various products to aid in the selling process.
• Business Development skills to effectively segment the target market, gather market intelligence and identify opportunities for the bank to sell its products.
• Strong oral, written communication, presentation and organizing skills to effectively plan own time and manage assigned projects.
• Strong customer focus coupled with knowledge of the product offering and its impact on the customer’s business.
• Interpersonal skills to effectively communicate with internal and external stake holders who impact performance.

Behavioural Competencies

• Goal driven and results oriented: Ability to achieve and surpass set goals with exceptional results.
• Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
• Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.
• Outstanding planning and organizational skills with the ability to manage work load effectively.
• Ability to visualize, gather information, and solve complex problems analytically. 

Closing on: Mar 28, 2022