Jobs at NCBA Group

Job Purpose Statement

• To focus and implement an effective Quality Assurance Framework (QAF) within the business to ensure operational risks and controls are being managed appropriately at the business unit level in a proactive, risk based and disciplined manner to meet regulatory, internal and external policy requirements.
• Review and monitor product / business operational risk management from an end-to-end basis based on NCBA Group Risk Policies.
• Ensure proper functioning of day-to-day controls, periodic monitoring activities, and timely identification and resolution of risk matters.
• Promote a strong operational risk management and compliance culture across the busines

Key Accountabilities (Duties and Responsibilities)

Financial 40% 

• Implement and monitor effective risk management process.
• Risk Identification.
• Identify existing, thematic and emerging operational risks themes.
• Document accordingly with Risk Profiles under the Quality Assurance tool.
• Collaborate with different staff within and outside the business on risks identified.
• Risk Assessment. 
• Design effective mitigation controls.
• Implement risk control.
• Risk Acceptance.
• Promote approval of acceptance of residual risks above appetite.
• Risk Monitoring.
• Implement systematic monitoring on process control effectiveness.
• Monitor key control indicators.
• Provide MIS as per agreed key controls, and escalate if needed, to appropriate management.
• Review and monitor MIS, do trend analysis, accept or escalate risks.
• Design, approve and implement action to mitigate gaps identified.
• Identify new, thematic and developing risks; provide operational risk advice and ad hoc reviews (Accountability reviews, Lessons Learnt reviews, Process / Control reviews) at the departmental level.
• Operational Risk Recording / Reporting
• Reporting of exposures for acceptance and/or management.
• iReport risk events, policy deviations, risk exceptions, and engage appropriate stakeholders on timely remedial actions; escalate key risk situations that pose significant risk. 
• Internal business processes 20%
• Monitor business risks/return across the business
• Understand business, regulatory, product profiles, accounts operations, underwriter processes and the Risk Management Process.
• Assess regularly existing business key controls against the risk control expectations to assess the level of control effectiveness, efficiency and relevancy in risk mitigation. 
• Audit and Operational Risk Interface
• Act as the key business interface with Audit and Group Enterprise Risk functions.
• Socialize Audit findings and re-assess the control effectiveness as part of the residual risk ratings.

Customer 20% 

• Ensure business processes are aligned to the subsidiary’s and group’s customer excellence objectives and strategy.
• Increase customer satisfaction. Support the business to achieve the below customer experience goals:- NPS of 35, CSI 88% & CES 85%
• Living the bank’s Values

People Management and growth 20% 

• Influence the development of an operational risk culture.
• Implement processes and procedures, and ensure compliance.
• Maintain operational risk view across all end to end processes in each business function.
• Conduct trainings to promote risk management and compliance culture within the Business unit.
• Ensure gaps are identified and staff are suitably
• trained on operational risk and compliance.
• Achieve at least 40 hours of learning/training through E-learning, Internal & External training activities.
• Ensure compliance with the leave policy on block leave and minimum carry over. Leave Carry fwd. < 6 days and compliance with 2 weeks continuous leave regulation. 

Academic Qualifications:

• University degree. with minimum 3years experience in Quality Assurance Management roles.
• Professional Qualifications: Certificate of Proficiency in Insurance and/or other insurance qualification.

Work Experience:

• Minimum 3years experience in Quality Assurance Management roles within the insurance and/or banking industry.
• Operations experience, leadership experience and relationship management.

NCBA Group Core Value Behaviours (Performance Drivers)

• Driven
• Open
• Responsive
• Trusted

Technical Competencies

• Bancassurance Competence: Ability to understand the Insurance products offered in the market. Knowledge of all documentation and processes.
• Technology Skills: Computer literate.
• Industry knowledge: Candid knowledge of the banking and insurance sector.
• Regulatory knowledge.
• Operational Risk knowledge.

Other skills

• Change management.
• Interpersonal and influencing.
• Coordination and execution.
• Collaboration and team work.
• Communication and listening

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To assist Bancassurance in Project Management, Research and Reporting, Strategy Formulation, Execution, and Monitoring. The role holder will generate, develop and provide performance measurement dashboards for all the key aspects of the business.

Key Accountabilities (Duties and Responsibilities)

Internal business processes 65% 

• Strategy Formulation , Execution & Monitoring
• Strategy Formulation
• Opportunity identification in Bancassurance revenue generation, through the following segments:
• New Business.
• Renewals.
• Other Income.
• Identification of ‘white space’ opportunities to form strategic projects.
• Identification of opportunities within the bank and other subsidiary business.

Strategy Execution

• In liaison with the unit managers, deliver on the quarterly strategy focus areas.
• Provide quarterly reports of strategic updates to the board clearly highlighting wins, targets and overall progress.
• Strategy Monitoring
• Competitor activity.
• Industry update & emerging trends.
• Performance against strategic initiatives

NCBA Group Core Value Behaviours (Performance Drivers)

• Driven
• Open
• Responsive
• Trusted

Technical Competencies

• Bancassurance Competence: Ability to understand the Insurance products offered in the market. Knowledge of all documentation and processes.
• Technology Skills: Computer literate.
• Industry knowledge: Candid knowledge of the banking and insurance sector.
• Regulatory knowledge.
• Operational Risk knowledge.

Other skills

• Change management.
• Interpersonal and influencing.
• Coordination and execution.
• Collaboration and team work.
• Communication and listening

go to method of application »

Job Purpose Statement
The Senior Trade Finance Manager will be in charge of business growth and management of budgets and revenue in Retail banking segment. Will develop and implement the unit’s strategies to increase Trade Finance income and business volumes through sales and marketing of Trade finance products. 

Key Accountabilities (Duties and Responsibilities)

Financial 45%

• Drive growth of Retail Trade Finance Income and Business volumes through marketing, selling of trade finance products to identified customers.
• Responsible for the management of Beedee Platform, revenue growth and its day to day operations.
• Support Relationship Managers in SME Banking market to customize products and to grow incomes and business volumes.
• Carry out product re-engineering and rollout customized trade finance products to the existing portfolio.
• Agree on the Department’s budgets in conjunction with Head of Trade Finance and ensure that processes are in place to monitor performance against budget.
• Maintenance of existing client base andacquisition of new business from the market. 

NCBA Group Core Value Behaviours (Performance Drivers)

• Driven
• Open
• Responsive
• Trusted

Technical Competencies

• Bancassurance Competence: Ability to understand the Insurance products offered in the market. Knowledge of all documentation and processes.
• Technology Skills: Computer literate.
• Industry knowledge: Candid knowledge of the banking and insurance sector.
• Regulatory knowledge.
• Operational Risk knowledge.

Other skills

• Change management.
• Interpersonal and influencing.
• Coordination and execution.
• Collaboration and team work.
• Communication and listening

go to method of application »

Job Purpose Statement

To carry out credit appraisals on Asset Finance applications (customers whose borrowing is below 35M), in compliance with the bank’s risk exposure and in conformity to the prevailing credit policy. To manage and oversee Retail Credit Analysts in the absence of Manager – Credit Analysis with an aim of ensuring excellent turnaround time and quality appraisals in line with set down policies and procedures. The role holder will also maintain customer relationships through efficient and timely service to both internal and external customers

Key Accountabilities (Duties and Responsibilities)

Financial 20% 

• Revenue relating to provision of credit are beingcharged and collected.
• Actively participate in Cross Selling other Bank Products.
• Contribute to the general departmental lending targets through strict TAT observance and high level service delivery standards.

Internal business processes 65% 

• Achieve high level customer service, process controls and set TAT at all times.
• Analyse financial reports (statements, budgets etc) for the purpose of appraising customer’s credit worthiness.
• Assess repayment capacity and collateral adequacy.
• Review prevailing economic trends, and risk ratings, and apply the same in the appraisal process.
• Establish effective communication relationships with customers, dealers, other departments and other supporting personnel/service providers.
• Guide customers/dealers on HP documentation requirements.
• Provide liaison with Business remedial Support unit, and Legal department on recovery of debts.
• In the absence of Credit analysis manager, supervise credit Analysts and pre-scanning team and endeavour to maintain high standards of appraisal

NCBA Group Core Value Behaviours (Performance Drivers)

• Driven
• Open
• Responsive
• Trusted

Technical Competencies

• Bancassurance Competence: Ability to understand the Insurance products offered in the market. Knowledge of all documentation and processes.
• Technology Skills: Computer literate.
• Industry knowledge: Candid knowledge of the banking and insurance sector.
• Regulatory knowledge.
• Operational Risk knowledge.

Other skills

• Change management.
• Interpersonal and influencing.
• Coordination and execution.
• Collaboration and team work.
• Communication and listening