Jobs at NCBA Group

JOB PURPOSE STATEMENT

Provide product solutions and developments, support revenue generation, co-ordinate sales initiatives with ALL Corporate and SME Relationship Managers, Personal Banking Relationship Managers, Officers, Branch Business Managers and provide support in acquisition of new business, retention and growth of existing business.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Product Development (30%)

• Lead on Cash Management product conceptualization, business case documentation, development, testing, packaging and roll-out in conjunction with the various stakeholders.
• Be the voice of the customer in the product development process
• Quality and timely implementation of payments and collections products.
• Responsible and accountable for product benefit realization for all products implemented.
• Implement Cash Management proper solutions to clients, of varying size and complexity jointly with the implementation team.
• Partner with business development team to ensure appropriate selling of payment and collections products to customers.
• Work with the Sales team to ensure growth of NFI and attract cheap liabilities from the target market.
• Champion utilization of Cash Management solutions as the preferred delivery channels in the bank through the various sales /relationship teams; sales drives; campaigns and staff training together with the Cash Management Sales team.
• Contribute to the overall growth of customer base for the bank through / jointly with internal and external service providers to ensure that product gaps that impair the client value propositions are addressed timely.
• Ensure specific customer insight through effective segmentation and partnership to understand customer and segment needs.
• Implement appropriate procedures in line with the requirements and process in ‘user’ units.
• Ensure 100% adherence with bank policy on product documentation and processes to achieve optimal efficiency, compliance and cost containment.
• Issue resolution in relation to payments and collections related issues
• Ongoing review of existing functionalities to ensure end to end process are functioning adequately
• Advise the bank management on any new developments in the cash management front to keep pace with competition via market research and periodical product reviews thus establish product consumption; viability and net worth.

Financial (10%)

• Drive growth of revenue and volume from Cash Management products and services
• Assessment of marketing opportunities and target markets
• Drive benefit realization for implemented services/channels as stipulated.

Service Delivery- Client Focus (20%)

• Co-ordinate Product Management, Customer Service and Operations to ensure client satisfaction.
• Develop and support the launching of new initiatives, products, developing enhancements and new product concepts
• Resolving of routed cash management issues within the agreed TAT.
• Provide input to stakeholders on customer implementation progress for projects or solutions being rolled out.
• Offer product training to staff across the bank.
• Ensure that client information is updated in all the relevant information systems, and when out-dated, liaise with clients to gather the updated information.
• Either through own initiative, or teams, be a pro-active member of the department, working to reduce implementation cycle time

Product Utilization, Efficiency and service uptime (15%)

• Provide product portfolio analysis and ensure product utilisation and volume tracking of all Corporate, Commercial, Business Banking and SME customers.
• Keep abreast of MIS and Key Performance Indicators for all Corporate, Commercial, Business Banking and SME portfolio and increase utilization: Volumes, Revenues, Initiatives and Project Implementation status.
• Provide MIS of customer transaction behaviour and metrics on progress of deals managed.
• Manage product/service mix, pricing and margins according to agreed aims.
• Strive towards 100% STP for channel transactions

Risk and Compliance -Internal Processes (15%)

• Implementation and regularly review of product programme guides for all Cash Management product.
• Coordinate and assume responsibility for compiling and communicating to all stakeholders, on a regular basis, information relevant to Payments, Collections and Liquidity Management portfolio.
• Conduct regular product portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
• Implementation and adoption (within cash management unit) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes pertaining to Cash Management products.

Brand and Culture (10%)

• Represent NCBA Bank at sales forums and industry events.
• Promote the NCBA Bank brand.

NCBA VALUES

• Driven - We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.
• Open - Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other.
• Responsive – We put our customer’s interests at the heart of all that we do. We are proactive, act quickly and resolutely to deliver results. We keep it simple and seek new ways to improve.
• Trusted - As a trusted partner we do what is morally, right always. We keep our word. We are accountable and believe in each other.

JOB SPECIFICATIONS

Academic:

• University degree with Upper 2nd Class and any other relevant Professional qualifications.

Professional:

• A professional qualification in IT or project management field is an added advantage.
• 1 year experience in an analyst role in the financial sector will be an added advantage
• Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc.

Desired work experience:

• At least 5 years banking experience, out of which 2 years should be in Cash Management Products and Channels.

JOB COMPETENCIES

Technical Competencies:

• Project Management skills
• Good understanding and application of analytical skills e.g. advanced excel, MS access
• Excellent knowledge of bank operations and systems.
• Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management methodology and to consistently achieve required compliance standards.
• Good understanding and application of analytical skills e.g. advanced excel, MS access,
• Excellent knowledge of bank operations and systems.
• Presentation skills to be able to articulate the features and benefits of various products to aid in the selling process.
• Business Development skills to effectively segment the target market, gather market intelligence and identify opportunities for the bank to sell its products.
• Strong oral, written communication, presentation and organizing skills to effectively plan own time and manage assigned projects.
• Strong customer focus coupled with knowledge of the product offering and its impact on the customer’s business.
• Interpersonal skills to effectively communicate with internal and external stake holders who impact performance.

Behavioral Competencies:

• Goal driven and results oriented: Ability to achieve and surpass set goals with exceptional results.
• Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
• Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.
• Outstanding planning and organizational skills with the ability to manage work load effectively.
• Ability to visualize, gather information, and solve complex problems analytically.

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JOB PURPOSE STATEMENT

Responsible for the Sales, Distribution and Marketing of Life Assurance in the Bancassurance business through the development and execution of the strategy for business growth in given areas. The role will drive business growth through active selling to the existing bank customers from various business segments mainly Retail Banking as well as the general public. The role also involves establishing and managing business relationships for business growth and ensuring high customer experience standards are maintained in line with the overall strategic plan.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Revenue and Cost Management (65%)

• Achieve Bancassurance Retail sales targets as per the set out performance targets.
• Ensure retention ratio of 90% of Retail Insurance businesses.
• Execute marketing programs in line with the Bancassurance strategy for business growth
• Sign up new insurance clients sourced from Retail and Workplace Banking.
• Upsell and cross sell insurance to existing customers as per stipulated targets.
• Conduct weekly client visits and prepare respective call reports. At least 3 visits per week.
• Monitoring the insurance market trends and giving continuous feedback to ensure we provide timely solutions and maintain product competitiveness.

Customer Service Excellence (25%)

• Ensure all client documents are dispatched to Finance team within 24hours.
• Ensure payments are collected within 90days TAT.
• Oversee quality control in all aspects of corporate business processing as stipulated in the procedure and product manuals.
• Ensuring that the insurance policies sold to customers match their long-term financial needs by providing effective advice, competitive quotes and ensuring compliance with the rules and guidelines as set by the underwriters and other providers.
• Prepare relevant production / activity reports i.e. Retail and Workplace Banking sales performance reports.

People and Culture (10%)

• Adequacy of personal competence to effectively perform relationship management tasks for Bancassurance.
• Employee Engagement Initiative - Evidence of training/Learning (Internal& External/E-learning - 40 Hrs

JOB SPECIFICATIONS

Academic:

• Bachelor’s degree required
• Certificate of Proficiency required

Desired work experience:

• Two years of related life assurance sales experience.

IDEAL JOB COMPETENCIES

Technical Competencies:

Sales Capability

• Position the institution as the preeminent provider of Retail Life Assurance solutions within the bank’s chosen markets. Open doors for sales opportunity.

Financial Acumen

• Able to analyze and interpret financial data to make appropriate business suggestions and decisions. Understands the connection between operations and financial performance.

Customer Engagement

• Engages customers and identifies their apparent and underlying needs from the engagement and anticipates future needs. Communicates information in various formats to best address the customer’s needs. Captures relevant customer information and leads from the engagement so as to continually serve the customer in the most appropriate way.

Product Knowledge

• Broad based working knowledge of all Bancassuarance – Retail Assurance products offered by the bank (breadth and depth). Ability to combine different product offering to create a value-adding solutions for customers.

Industry Knowledge

• Seasoned industry player through breadth and depth of exposure to diverse players, across multiple channels and platforms. Shares insights on industry trends; identifies opportunities that can be exploited and concerns to be avoided / mitigated against. Reference point and mentor for customers, colleagues and partners. Demonstrate an understanding of the insurance legal environment and compliance issues related to insurance.

Behavioral Competencies:

Leadership Individual contributor

• Exercises self-leadership delivering assigned work in line with professional and technical standards within given time frames. Is reliable and works collaboratively. Has the cognitive intelligence to draw together contrasting strands of information and present a compelling position. Adheres to the company’s values and policies and delivers to set objectives. Has high moral intelligence.

Networking Skills

• Continuously builds and strengthens networks for the institution within all spheres of the economy within the region; at all levels of commerce, government, society, etc.

Adhering to Principles and Values

• Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities and builds diverse teams.

Negotiation Skills

• The ability to gain agreement and attain a middle ground solution when discussing with others.

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Job Purpose Statement

This role will provide technology security assurance, to ensure that existing and new systems, services and products meet the security compliance threshold. The jobholder will work closely with IT teams to ensure that existing systems meet Bank’s security requirements as well as best practices.

Ideal Job Specifications

• Bachelor’s Degree in, Information Systems, Computer Science, Information Security or related field required
• Minimum 2-5 years working experience, with at least 2 years’ experience in a busy IT security environment.
• Knowledge of secure configuration and change management practices.
• Working knowledge of databases, operating systems and web applications technologies.
• Certification in systems audit or security related area, such as CEH, CISA, CISM or CISSP
• Experience in working with various vulnerability assessment & penetration testing tools.
• Working knowledge of IT systems security hardening practices
• Prior experience working within a financial service organization will be an added advantage

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Job Purpose Statement

• Accountable for facilitating achievement of the department’s goals by ensuring that a cost effective high quality service is provided to our customers by effectively controlling tasks within the operations section.
• Responsible for actual accurate settlements of cash, securities (Equities, Private Equity, Property, Offshore Investments, Derivatives, Fixed Income and Money Market instruments) while ensuring that all transactions are settled in convention with the market rules, directives and procedures.
• Deal with Clients, Fund Managers and Administrators telephonically, via SWIFT and email ensuring all transactions are settled according to SLA’s and relevant systems are updated.

Ideal Job Specifications

Academic:

• A Business related degree or equivalent professional qualification.
• Basic I.T & Accounting Qualification

Professional qualifications would be an added advantage:

• CMA Securities Industry Certification (CISI).
• CPA OR CFA

Desired work experience:

• Minimum of 3 - 5 years experience in Custodial Services/Securities Services Industry.

 

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Job Purpose Statement

To provide effective and efficient 3rd level user support, production management, incident management, change management, project management, patch management and application administration with respect to the AML, SWIFT, K-printer, Chequepoint, Amali, CHI, Kollectpro, CRB amongst others. This includes support for projects and changes carried out on any of these applications. To advise Business teams on best architecture for deployment on Business Solutions with respect to the various Business Processes

Ideal Job Specifications

• Degree in Computer Science or relevant IT degree from a University with a reputable curriculum.
• Oracle, Unix and core banking system knowledge
• Proven experience in supporting a core banking application for at least three years
• 3 years practical proven experience in support and troubleshooting of T24, web technology and programming in Info-basic.
• Proven Experience in Jboss / Tomcat or IBM WAS Web Application Management
• Proven experience in Core Banking or Applications systems development
• Proven experience in systems analysis, design, implementation and support.
• Proven knowledge of banking operations, operations in business units and business impact analysis.
• Thorough knowledge of the Bank’s core systems.

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Job Purpose Statement

The role's responsibility is to define and oversee overarching customer engagements and experiences, which represent the ideal endto-end customer journeys across numerous touchpoints and result in a service experience that meets the needs and preferences of the users. 

Ideal Job Specifications
Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Proficient in use of relevant MS Office applications and statistical packages.
• Certification as a research analyst will an added advantage
• Experience design certification will be an added advantage
• Strong collaboration and agile mindset
• Analytical Skills

Desired work experience:

• At least 3 years working experience in a customer service environment and/or customer insights & analytics
• Familiarity with both quantitative and qualitative research methods + research best practices.
• Hands-on experience in building data-driven models and dashboards
• Knowledge of data protection act 2019