Jobs at NCBA Group

JOB PURPOSE STATEMENT

The purpose of this role is to ensure card management systems, card production systems, hardware and other related card support applications are implemented and supported adequately; in a manner that ensures that customer receives reliable service, their information is secured properly, and Service Level agreements of uptime and performance is attained and always maintained.

The role also involves ensuring delivery of new initiatives and projects that cover any of the supported systems or related areas.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Applications Development (30%)

• Provide Second and third Level technical & application Support for card products family of systems and supporting environments
• Facilitate Card application performance tuning, application upgrades, documentation of procedures and overall system optimization to ensure excellent user experience and customer service

Incident / Problem Management (40%)

• Resolve any incidents causing interruption of service in the quickest and most effective way possible according
• to defined SLA's.
• Ensure availability of 24 hour on-call support and provide remedial actions so as to observe service level agreements with business

Change Management (10%)

• Work closely with system vendors, , Tieto, VISA , MasterCard,XIT,NCR etc. for escalations and system upgrades to ensure compliance with dynamic regulatory requirements

IT Governance and Security (10%)

• Key systems configurations to ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured

Business Continuity Management (10%)

• Flag areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific to Card Systems). Test and Document Disaster Recovery Procedures

JOB SPECIFICATIONS

Academic and Desired work experience:

• A Bachelor’s degree in Computer Science, Information Technology or related field.
• Minimum 3 years’ practical proven experience in installation, setup, support and troubleshooting of any CMS Application across all layers. Preference given to Tieto, XInfotech and CyberSource. Experience in supporting core banking system, will also be an added advantage.
• Proven experience in supporting banking channels
• Proven experience in SQL Scripting
• Proven experience in systems analysis, design, implementation and support
• Working knowledge of Card Industry Security Standard – PCI-DSS
• Proven knowledge of banking operations, operations in business units and business impact analysis
• A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.

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JOB PURPOSE STATEMENT

The Senior Manager, Customer Support, Reconciliation and Settlement is directly responsible for the delivery of excellent customer back office business support services to all internal and external partners in a manner that optimizes digital-first capabilities and service.

The overall purpose is to ensure contractual SLA and OLA obligations are well defined, documented, monitored and met, services are continuously improved upon and create a team where living and breathing Bank and Customer values is palpable. The incumbent shall lead their team with a clear, strategic vision, always keeping the quality and scalability of related processes in mind, and know how to build trusting relationships with their team, peer group and other internal and external stakeholders.

The role holder will oversee all LOOP DFS transaction fulfilment processes including but not limited to payments, reconciliations and settlements, ensuring optimization of all processes by aligning the Operations strategy and IT capability, leveraging on technology and digitization.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Financial (30%)           

• Optimize allotted OPEX, Change Request budgets, and manage Write-offs and operational loss levels.
• KPI and SLA monitoring and enhancement
• Nil income losses as a result of incorrect data capture and or operational gaps.
• Nil revenue leakage related to reconciliation and settlement

Internal business processes (30%)       

• Partner with other Business Process Managers and Heads of Units to develop effective SLAs and OLAs, and provide process feedback in order to optimize the customer experience end to end,
• Uphold operational excellence to meet the Audit and Enterprise risk framework of the Group.
• Business Process Improvement & Process Automation

Customer Transactions Strategy (20%)

• Lead the team and deliver impact around areas such as reducing friction for our customers and improve quality of work, through optimization of processes e2e, improving operational productivity and operational effectiveness.
• Develop and implement adhoc communication strategies in liaison with the Customer Experience, Business and Product Teams
• Achieve Operational Service Level Agreement performance

Learning & Growth (20%)

• Provide overall performance management of the team, defining a framework for high performance and engagement.
• Maintain a high team performance and engagement.
• Nil disruption to business / loss of business due to lack of appropriate numbers of qualified, available staff within the team. Up-to-date and actioned competency assessments and development plans for the team

JOB SPECIFICATIONS

Academic:

• University degree with attainment of a second-class upper division honours and above
• Process management and optimization certification e.g. Lean Six Sigma

Desired work experience:

• At least 6 years’ banking or financial services experience, 3 of which must be in a supervisory position preferably in a highly automated work environment
• Demonstrable exemplary performance in a Banking Operations/ Customer Service and Credit Operations management role in a financial services environment more so:
  • Knowledge and effective application of all relevant banking policies, processes, procedures and internal control guidelines to consistently achieve required compliance standards or benchmarks
  • Risk management: appreciation and experience in recognition and mitigation of risks
  • Strong knowledge of transaction processing set up in systems.
  • Experience with portfolio management and reporting.
  • Experience in Partnership management.
  • Experience with office automation tools.

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JOB PURPOSE STATEMENT

The Release Train Engineer (RTE) role is pivotal in orchestrating and facilitating the Agile Release Train (ART) within the organization. The RTE leads and guides multiple Agile teams in planning, coordinating and executing program increments, ensuring alignment with strategic objectives and timely delivery of high-quality software products.

The RTE’s focus will be on fostering collaboration, removing impediments, and driving continuous improvement across the ART, enabling successful delivery of value to our customers while promoting a culture of agility and innovation within the organization.

The RTE is highly organized and structured in their approach. They will not only work alongside Product Managers in handling unique challenges for each product in our pipeline, but also play a critical role in the continuous discovery feedback loop providing insights of opportunities for product and service enhancements.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Facilitator (15%)

• Facilitate ART events and ceremonies, including Program Increment (PI) planning, Scrum of Scrums, Inspect and Adapt (I&A) workshops, and system demos.
• Ensure effective communication and collaboration among Agile teams, Product owners, scrum masters and other key stakeholders.

Program Management (30%)

• Prioritize and drive backlogs, balancing strong foundations for future development, solving the most meaningful user needs, and getting solutions into users’ hands as quickly as possible
• Identify, track and manage risks and dependencies within the ART.
• Proactively address issues and mitigate risks to ensure smooth program execution
• Monitor and track the performance of Agile teams and the ART against key performance indicators (KPIs) and program metrics.
• Identify areas for improvement and drive continuous improvement initiatives.
• Coordinate and facilitate the release planning process, ensuring alignment with business objectives and stakeholders’ expectations.
• Collaborate with release management and other stakeholders to ensure successful release execution.
• Serve as a primary point of contact for communication between the ART and stakeholders, including executives, customers and external partners.
• Provide regular updates ad status reports on program progress and performance.
• Ensure adherence to Agile principles, SAFe practices and organizational processes within the ART.
• Identify opportunities for process improvement and drive implementation of best practices
• Act as a change agent for Agile transformation initiatives within the organization.
• Advocate for Agile values and principles, driving cultural change and mindset shifts.
• Manage escalations and critical issues within the ART, collaborating with appropriate stakeholders to resolve them in a timely manner.

Customer (30%)

• Identify potential opportunity areas, determine how much impact we can have for our customers, evaluate and implement the most effective course of action.
• Develop commercial models that directly impact top line revenue and bottom-line operating costs and do it while delivering best in class product experiences across our channels.
• Understand the ecosystem markets, competition, and user requirements in-depth.
• Partner with Go-to-Market teams and Services teams to maximize the product's impact on both customers and our business.

Learning & Growth (25%)

• Serve as a servant leader to Agile teams, removing impediments and barriers to their success.
• Coach Agile Teams, Product owners, and scrum masters on Agile Principles, practices and ceremonies.
• Mentor teams on continuous improvement, problem-solving and self-organization
• Foster a culture of trust, transparency, and collaboration within the ART
• Model team norms and contribute to positive team dynamics, leading to continuous team performance improvement.
• Foster an environment of trust, effectively communicating within the Agile teams and with an ecosystem of stakeholders.
• Define and implement recruitment, learning and performance management strategies, as well as cultural practices that attract, nurture and retain the best talent within the Delivery function.

JOB SPECIFICATIONS

Academic:

• At least an undergraduate degree Computer Science, Engineering, Mathematics, or related quantitative subject area; or equivalent experience. MBA or a Master’s degree in a business field is desirable.
• Agile Project Management, Certified SAFe Release Train Engineer (RTE), Leading SAFe and PMP or Prince2 Practitioner certifications are desirable.

Desired Work Experience:

• At least 10 years’ work experience, 5 of which should have been in a senior program manager capacity in a similar sized organization having led successful business and product development projects and/or initiatives.
• Familiarity with the latest technologies and trends in the industry and the ability to work closely with engineers to ensure the feasibility and technical soundness of product ideas
• Experience working at both early stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
• A strong understanding of Agile frameworks, including SAFe, Scrum and Kanban.
• Excellent communication, facilitation and interpersonal skills.
• Proven ability to work in a fast-paced, dynamic environment with cross-functional teams.
• Ability to influence multiple stakeholders without direct authority.
• Business Skills: Expert at business case creation. Capable of managing business results across a range of product domains. Ability to manage internal partnerships and external partners to optimize growth.
• Communication Skills: Capable of representing Digital Business externally at partner meetings, customer meetings. Solid presentation skills at all levels of the company. Appropriately influences & persuade others to a course of action.

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JOB PURPOSE STATEMENT

The Value Management Office (VMO) Analyst role is pivotal in supporting the strategic objectives of our organization by driving value realization initiatives and optimizing investment decisions. The VMO Analyst will be responsible for conducting in-depth analysis of project portfolios, assessing their alignment with business objectives and identifying opportunities to maximize return on investment (ROI).

By leveraging their analytical skills and expertise in financial modelling, the VMO Analyst will provide valuable insights and recommendations to senior leadership, enabling informed decision- making and strategic prioritization of initiatives.

You’ll love this job if you are excited about building a world-class digital products and services, partnering with key stakeholders across the enterprise to prioritize digital product delivery ensuring that they align and add value to the business objectives. You’ll fit in if you are excited about reducing customer pain points and sharing strong thought leadership, best practices and innovative thinking with your peers.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Portfolio Analysis (15%)

• Conduct analysis of project portfolios to evaluate their alignment with strategic objectives, business goals and value propositions.
• Assess the financial, operational, and strategic impact of individual projects and initiatives within the portfolio.
• Evaluate the effectiveness and efficiency of projects and initiatives in delivering expected value and benefits to the organization
• Identify gaps between planned and realized value and recommend corrective actions to enhance value realization.

Performance Measurement and Reporting (35%)

• Establish key performance indicators (KPIs) and metrics to measure the performance and success of value realization initiatives.
• Prepare and present regular performance reports and dashboards to senior leadership and stakeholders, highlighting progress, achievements and areas of improvement.
• Assist in the development of strategic plans roadmaps, and investment portfolios aligned with organizational objectives and priorities.
• Support decision-making processes by providing data-driven insights and recommendations on project selection, prioritization and resource allocation.
• Collaborate with stakeholders across the organization, including business units, project teams, and senior leadership to gather requirements, solicit feedback and communicate value realization insights
• Facilitate workshops, meetings and presentations to share findings, solicit input and drive consensus on value management strategies.
• Identify opportunities for process improvement and optimization in value management practices, methodologies and tools.
• Drive initiatives to enhance the efficiency, effectiveness and maturity of the Value management office (VMO) function.
• Assess and mitigate risks associated with value realization initiatives including financial, operational and strategic risks
• Develop risk management strategies and contingency plans to address potential threats to project success and value delivery.
• Maintain a repository of best practices, lessons learned, and case studies related to value management and investment analysis
• Share knowledge management and expertise with colleagues and stakeholders to build organizational capability and foster a culture of value-driven decision making.

Customer (30%)

• Collaborate with stakeholders to understand customer needs, preferences and value drivers.
• Assess how projects and initiatives contribute to enhancing customer value and satisfaction.
• Analyze customer feedback, surveys, and sentiments analysis data to identify areas for improvement and opportunities to enhance value delivery.
• Incorporate customer insights into value management strategies and decision-making processes
• Develop and track customer-centric metrics and KPIs to measure the impact of value realization initiatives on customer satisfaction, loyalty, and retention

People (20%)

• Collaborate with cross-functional teams, including RTEs, Product Managers, Product Owners, Scrum masters, business analysts and other stakeholders to gather data, conduct analysis and facilitate value realization initiatives
• Provide support and guidance to team members on value management methodologies, tools, and best practices.
• Coordinate activities and ensure alignment of efforts across teams to maximize value delivery and minimize duplication of work.
• Model team norms and contribute to positive team dynamics, leading to continuous team performance improvement.

JOB SPECIFICATIONS

Academic:

• At least an undergraduate degree Business Administration, Finance, Information Technology, or related quantitative subject area; or equivalent experience.
• Agile Project Management, Leading SAFe and PMP or Prince2 Practitioner certifications will be an added advantage.

Desired work experience:

• At least 5 years’ work experience, 3 of which should have been in a business Analyst or project management capacity in a similar sized organization.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Experience working at both early stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
• A strong understanding of Agile frameworks, including SAFe, Scrum and Kanban.

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JOB PURPOSE STATEMENT

This role is responsible for evaluation and identification of the areas of potential financial risks threatening Loop DFS Group assets, earning capacity, or success of the organization, by performing financial analysis and validation activities with the objective of maximizing profits and asset growth, whilst minimizing operating losses and other risk exposures.

They are also responsible for developing business intelligence dashboards to inform decision-making and facilitate risk monitoring, and provide financial modeling to assess and predict profitability and performance of consumer, merchant and corporate products and/or services. They are also responsible for creating financial reports based on the impact of predictive modeling assumptions as well as developing various financial models and providing cost-benefit analyses for business and strategic opportunities, market share, and profitability.

The role is critical for executing underwriting operations, including evaluation of credit risk proposals and recommending credit decisions and conditions for success for the consumer and merchant businesses across all markets where Loop DFS is represented, in a manner that drives and optimizes lending margins in alignment with the Group’s Risk Appetite and Business objectives.

SME in market research, financial and credit risk underwriting process design and assessment techniques in a highly digital and data driven environment, and will assist Senior Manager to guide other Loop DFS Units in their roles and responsibilities in a manner that optimizes business margins.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Financial (30%)

• Establish and review risk tolerance thresholds based on Loop DFS strategy, Risk Appetite, manage and escalate exceptions to guard the Group against unacceptable financial and credit losses arising from breach of KRIs.
• Generate and review risk measures including Cost of Risk and NPL levels
• Generate and review income simulation to ensure the Group’s risk/return/dividend targets and goals are met; and provide support for model and report enhancements.
• Monitoring covenant compliance and account performance to ensure risk stays within agreed thresholds.
• Monitor key portfolio performance trends to ensure strong credit portfolio quality with a good balance of risk and reward to optimize business opportunities, and in line with business strategy and risk appetite.

Internal Business Processes (50%)

• Conduct continuous market, economic, environmental, social and governance (regulatory)research to assess and advice the severity of financial risk within the Group
• Establish strategies for managing risk exposure by identifying potential problems or opportunities and developing solutions.
• Validate and refine various financial and credit policies/processes through use of analytics
• Identify, Analyze & articulate risks associated with new products or services in Merchant & Consumer businesses to ensure that they are financially viable
• Present ideas as outcomes of risk evaluation exercises via reports and presentations, outline findings and make recommendations for improvements.
• Support new business initiatives through use of quantitative (statistical) using software such as R, Python and qualitative analysis to evaluate risk.
• Conduct periodic evaluations and quality assessments to ensure that the Group’s financial systems and processes are functioning properly
• Using background due diligence to evaluate credit risk, and propose creation of customized credit products to tailor needs of the Business and Customer segments
• Interact directly and maintain good rapport with Business teams and customers teams to deeply understand their business models while protecting the Group’s interests and following compliance protocols
• Guide and support pre-underwriting functions (Business/Data Science/Product) in determining correct application of Loop DFS guidelines.
• Keep abreast on latest technology changes such as data analytics and artificial intelligence that can be applied to financial and credit risk management.
• Recognize and escalate decisions to the Senior Manager when required as per underwriting policy
• Perform ad-hoc creation and maintenance of reports related to underwriting operations
• Perform regular risk control assessments, scenario analysis and stress tests on the loan portfolio within agreed service levels
• Collaborate widely with other stakeholders in the Group and its subsidiaries in key digital initiatives, including risk process design, development and execution of tests
• Assess the effectiveness and accuracy of new data sources and data gathering techniques in collaboration with Data Engineering and Data science.
• Perform financial forecasting, reporting, and operational metrics tracking
• Design, develop and implement financial models for decision support including predictive modelling to increase and optimize collections and recoveries, customer experiences, revenue generation, ad targeting and other business outcomes.
• Analyze past results, perform variance analysis, identify trends, and make recommendations for improvements
• Support scorecard monitoring and analysis; participate in the scorecard development as well as validation of the score cut-off points.
• Guide the cost analysis process by establishing and enforcing policies and procedures
• Perform market research, data mining, business intelligence, and valuation computations
• Satisfactory Audit/Risk and compliance rating on data driven models and underwriting processes.

Customer (10%)

• Work in close collaboration with the Business Teams to achieve the following for assigned portfolios:
  • Support New Business initiatives & proposals for incorporation into product programs
  • Engage Business partners in regular asset quality reviews with provision of analytics insights to identify risks/ opportunities and recommend relevant actions
  • Support review of credit policies, scorecards and program risk acceptance criteria regularly, with analytical insights of portfolio trends & performance
  • Drive portfolio management, collections and recoveries initiatives through the credit cycle management framework by jointly working in partnership with business, product managers, data science team, operations team and collection teams
• Support scorecard monitoring and analysis; involve in the scorecard development, back testing as well as validation of the score cut-off.
• Participate in digital initiatives and drive continuous improvements in analytics capabilities using both traditional and non-traditional data as well as enhancements in the use of risk analytics tools.

Learning and Development (20%)

• Self-development: engage in self-development initiatives and trainings that equip staff on emerging global Risk management practices
• Subsidiary staff growth and transfer of best practices skills through regular training and coaching
• Internal Staff growth through coaching and training.

JOB SPECIFICATIONS

Academic:

• University degree preferably in Actuarial Science, Statistics, Economics, Finance or Business Administration or related fields.
• Proficiency and Practical experience in data analytics and use of relevant MIS, BI & MS Office applications and statistical computer languages e.g. SQL, R, Python.
• Strong IT skills and experience with office automation tools

Desired work experience:

• At least 4 years banking experience with at least 2 years covering credit management, financial risk and/or portfolio analysis.
• Experience with risk management and reporting in a highly automated environment with Big data analytics will be an added advantage.