Jobs at NCBA Group

PURPOSE OF THE ROLE

The Executive Personal Assistant to the CEO plays a pivotal role in ensuring the smooth and efficient operation of the CEO’s office. This role requires a highly organized and proactive individual who can manage a wide range of executive administrative tasks. The Assistant will also support the senior management team, prepare board packs, and coordinate events and meetings, contributing to the overall effectiveness and efficiency of the executive leadership team.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

 Executive Support:

• Provide comprehensive administrative support to the CEO, including managing calendars, scheduling meetings, and handling correspondence.
• Prepare and edit correspondence, reports, presentations, and other documents as required.
• Manage and prioritize incoming communications and requests, ensuring timely and appropriate responses.

Senior Management Assistance:

• Assist senior management team members with administrative tasks, meeting coordination, and document preparation.
• Act as a liaison between the CEO and senior management, ensuring clear communication and efficient workflows.

Board Pack Preparation:

• Prepare and assemble board packs, ensuring accuracy and timeliness of materials for board meetings.
• Coordinate with various departments to gather necessary information and documentation.

Event and Meeting Planning:

• Organize and coordinate executive meetings, conferences, and special events, including logistics, catering, and attendee management.
• Ensure all meetings and events run smoothly and meet the expectations of the CEO and other participants.

Project Management:

• Assist with special projects and initiatives as directed by the CEO, including research, coordination, and follow-up.
• Track and report on project progress and milestones.

Office Management:

• Maintain an organized and efficient office environment, including managing office supplies and equipment.
• Implement and maintain office procedures to enhance productivity and efficiency.

Confidentiality and Discretion:

• Handle sensitive information with the utmost discretion and confidentiality.
• Exercise judgment and diplomacy in dealing with internal and external stakeholders.

QUALIFICATIONS:

• Bachelor’s degree or equivalent and/or related prior work experience in office/executive administration.
• Proficient in Microsoft, specifically Outlook, PowerPoint, Excel, Word.

EXPERIENCE:

• Proven work product reflecting ability to work with dynamic team with high attention to detail with Basic knowledge of General Insurance operations.
• Minimum 5 years of experience in an Executive Personal Assistant role, preferably supporting Senior Executives.

SKILLS AND COMPETENCIES / LEVELS

• Strong organizational skills, including the ability to prioritize.
• Keen attention to detail, including excellent verbal and written skills.
• Ability to problem solve independently and proactive work ethic; ability to anticipate next steps and take initiative.
• Comfortable to flex in ever changing situations, including comfortable leadership presence.
• Ability to handle and coordinate multiple tasks simultaneously with minimum error.
• Excellent follow-through, strong business acumen and demonstrate a high level of urgency and adaptability.
• High level of professionalism and discretion.

go to method of application »

PURPOSE OF THE ROLE

Responsible for the day-to-day management of the Credit Control Team and to mentor/assist the Team to reduce aged debt, escalated issues, build strong relationships with back-office processing functions including but not limited to Insurance brokers, Direct Clients, Insurance Agents, and Banks.

SCOPE & DIMENTIONS

• Monthly Receivables Avg. at least 95% of Below 90 days items.
• Item count: Maintain acceptable levels of Overdue cases, Demonstrate Dunning process.
• Monthly Collection Target: Meet over 80% of monthly collection targets.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Accounts Receivables Management

• Responsible for the day-to-day oversight and workflow management of a team ensuring productivity, targets and objectives met.
• Working with the Credit Control Manager review, manage and monitor objectives at a Team level.
• Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to.
• Monitor and review all premium and unallocated cash postings for accuracy and reporting.
• Provide daily, weekly, and monthly reporting for all required team metrics, as and when required.
• Establish professional working relationships and collaboration with internal business partners of process.
• Present key data/reports to assist the Head of Credit Control at Management Meetings
• Work with the Head of Credit Control to find solutions to problems arising out of credit control
• To provide cover for the Head of Credit Control when required

Audit and Compliance

• Ensure adherence to Credit Control Policy and procedures.
• Ensure adherence to Cancellation/Dunning procedures.
• Ensure adherence to audit requirements.
• Ensure adherence to regulatory and compliance requirements.

QUALIFICATIONS:

• B Comm with Finance specialty
• Accounting qualification preferred – CPA(K) or ACCA

EXPERIENCE:

• Minimum 5 years credit control management experience, preferably in an insurance environment
• Experience in Finance, including reconciliations.
• Good understanding of underwriting and underwriting operations
• Experience in all matters relating to underwriting in terms of process, procedure and compliance would be an advantage
• An understanding of the distribution chains through which premium is processed

SKILLS AND COMPETENCIES / LEVELS

• Financial and Strategic Acumen: Accomplished finance individual with strong knowledge of the Insurance Industry, local regulatory and tax environment. Able to collaborate across functions and can communicate well with others.
• Managerial Leadership: Able to work cohesively in a matrix structure. Able to manage and work with local regulatory authorities.
• Technical Skills: Good understanding of the local accounting standards and regulatory requirements.
• Excellent Communication & interpersonal skills to be able to deal with the various intermediaries.
• Analytical and problem-solving skills and detail oriented

go to method of application »

PURPOSE OF THE ROLE

This position will be in the Customer Service/Underwriting Support team within the Operations & Customer Service function.  The role will focus on supporting and servicing all lines of Business across Consumer and Commercial.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Providing prompt & accurate support to new and existing customers by phone, email and post.  Attract potential customers by answering product and service questions; suggesting information about other products and services where opportunity arises.
• Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to Customers and Brokers.
• Analyse, screen and prepare Renewals for issuance
• Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers.
• Compile data and conduct routine tasks to support Underwriters.
• Collate, filter and prepare data in preparation for processing and respond to queries arising from same.
• Liaising with Claims and Finance Departments to resolve queries in a quick and efficient manner.
• Produce reports on an ad hoc basis
• Contribute to the development and maintenance of standards, policies and procedures regarding customer service. Maintain Company standard during all interactions
• Quality review testing on Processes to ensure compliance. 
• Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
• Provide back-up support to other team members.
• Ensure adherence to audit/compliance and regulatory requirements in area of responsibility.

QUALIFICATIONS:

• Hold an insurance or business degree.
• Holder of CII/AIIK qualification or be working towards attaining qualification

EXPERIENCE:

• 3+ years’ experience working in the insurance industry preferred.
• Strong working knowledge of MS Office Applications
• Working knowledge of MS office and common insurance underwriting systems

SKILLS AND COMPETENCIES / LEVELS

• Strong written and oral communicational skills supported by a friendly and outgoing disposition.
• Methodical, accurate and strong attention to detail.
• Organized, with good planning/time management skills to achieve tight deadlines/targets
• Ability to work independently.
• Drive for results
• Problem solving
• Questioning/Probing
• Time management

go to method of application »

PURPOSE OF THE ROLE

The job is expected to ensure that credit control procedures are adhered to, and collection of overdue debts is managed efficiently. The job holder is expected to work with the CFO and the Credit Control Manager where he will be guided by the credit policy and market trends and practices.

The position ensures AIG Kenya collects all the cash due to it on time to improve cash flow.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Credit Control Operations:

Premium Receivables and Co-Insurance (Commercial and Consumer)

• Management of Open Receivables Key Performance Indicators within allocated Portfolio:
• Dunning and Cancellation
• Re-Aged Premiums (Instalment agreements)
• Query Management processes with brokers, branches, profit centers, policy servicing and all other stakeholders
• Setup meetings (War Rooms) with profit centers to ensure regular communication and common understanding of credit control issues.
• Broker Account reconciliations (Liaise with brokers regarding discrepancies in premiums received)
• Item Count (Write offs, Open contra items)
• Cash Position and query management (Unallocated cash, Standalone Cash and Unidentified cash)
• FASS position (Alignment and delivery of Local and Global targets)
• Global Live Ledger (Update, maintenance and Housekeeping) Disbursements managed within SLA (Broker, Agents -Commission, Admin Fees, Policyholder Refunds)

Cash Receipting and Application

• Premium receipting
• Premium confirmation for Claims and Renewals Cash Allocation on appropriate systems
• Query management
• Identify process failures and training requirements.

Customer Servicing

• Adherence to Profit Centre, Broker, Policy Holder Servicing SLA's
• Customer Complaints Handling

Audit and Compliance

• Ensure adherence to Credit Control Policy and Procedures
• Ensure adherence to Adherence to L2SOS, Accounts Receivables SLA
• Ensure adherence to Cancellation / Dunning procedures.
• Ensure adherence to audit requirements.
• Ensure adherence to regulatory and compliance requirements.

QUALIFICATIONS:

• A Finance Degree Graduate
• Professional qualification - CPA (K) 2 or ACCA level 1.
• Show progress towards Membership to the Institute of Credit Management.
• Must have intermediate to Advance Excel skills,

EXPERIENCE:

• Minimum 2 years credit control experience, preferably in an insurance environment.
• Experience in Finance, including reconciliations.
• Auditing experience is an added advantage

SKILLS AND COMPETENCIES / LEVELS

• Time Management Skills - ability to handle multiple priorities, organize work and meet deadlines.
• Attention to detail.
• Strong Administrative and personal organizational skills
• Effective communication skills and all levels of the business
• Strong team player