Jobs at NCBA Group

Job Purpose Statement

• To develop new processes and modify existing T24 functions to meet business requirements.
• To develop applications that interface with the Core Banking system to extend its capability.
• To closely work with testing teams to ensure solutions developed are defect free and meet business requirements.

Ideal Person Specifications

Academic qualifications:

• Bachelor’s Degree in Information Technology, Computer Science or related course.

Professional training:

• ITIL Foundation
• Certificate in Programming in any 2 languages.

Desired work experience:

• At least 3 years practical proven experience in core banking development, support and troubleshooting of T24, web technology and programming in Info-basic.
• Proven experience in systems analysis, design, implementation and support.
• Experience in T24 template programming, T24 customization (VERSION, ENQUIRY, online services), COB , Design Studio
• Deep understanding of the following T24 modules: System Core tables, Funds Transfer, Teller, Arrangement Architecture, Forex , Integration Frameworks, Business Events
• Understanding of modern software development concepts like Continuous Integration and Continuous Delivery

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Job Purpose Statement

The Senior Manager, CRM Systems role is to plan, organize, and manage staff and overall operations that facilitate the stable operation of the bank’s Customer Relationship Management (CRM) systems, Feedback Systems, Policy Hub and other peripheral applications and system integrations. In collaboration with external vendors, system experts and information security experts the Senior Manager, CRM Systems will schedule and direct activities to resolve software and service problems within the CRM and related platforms in a timely and accurate fashion.

Key Accountabilities (Duties and Responsibilities)Perspective % Weighting(to add up to 100%)    Output

Leadership Management (40%)

• Reviews policies and procedures regularly to ensure compliance with guidelines.
• Work with Microsoft and CRM Vendor to implement a
• CRM Management and support framework that is applicable throughout the organization.
• Evaluation and selection of new technology to support new products and services for CRM components.
• Create strong relationships at regional/global level within the IT community to ensure maximum leverage of resources / solutions to support local requirements.

Application Development  (10%)

• Support the product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle
• Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution

Incident / Problem Management (20%)

• Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA's.
• Investigate the underlying causes of any real or potential anomalies in CRM system and define possible solutions to anomalies. Put forward requests for changes (RFC) needed to re-establish quality of service. Carry out post-implementation reviews (PIR) to ensure that the changes have brought about the desired results without causing side effects

Change Management (20%)

Evaluate and plan for changes to CRM system and ensure established change management procedures and ensuring the quality and continuity of the service at all times

Configuration Management (10%)

• Controlling all elements of CRM infrastructure configuration with a sufficient level of detail and managing this information using the configuration database (CMDB). Providing accurate information about the CRM configuration to all the various management processes. Periodically monitoring the configuration of the systems in the production environment and comparing it with what is held in the CMDB to correct any discrepancies

Ideal Job Specifications

• Undergraduate degree in Computer Science /Information Technology - Minimum 2nd Upper Class honours.
• Minimum 7 years working experience in a busy IT environment with a hands-on role in implementing and development Workflows & Business Automation Systems e.g.  Customer Relationships Management Systems (CMRM), MS SharePoint and MS Power Platform.
• 2-3 years management experience.
• Certified in MS Dynamics 365 Customer Engagement and/or Power Platform.
• Experienced in Microsoft Dynamic CRM, Microsoft SQL Server, and Microsoft SharePoint, Microsoft Power Platform (Power Apps, Power Automate & Power BI) and C #.Net & ASP.net Web development.
• Experience of working in the IT function within a banking environment will be an advantage.
• Experienced with platform architectures (e.g. client-server, n-tier, thin client)
• Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM, MS SharePoint and MS Power Platform
• Demonstrated proficiency in understanding and implementing business Process Automation workflows and processes
• Demonstrated proficiency in using the either the CRM SDK or plugin platforms.
• Demonstrated proficiency with Microsoft .NET 3.5+ development using C#
• Experience in developing integration services using API (SOAP & REST) and  MS SSIS
• Experience with source control management systems and continuous integration/deployment environments

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JOB PURPOSE STATEMENT

Supporting the Head of Finance and Administration, this role is responsible for overall general ledger (GL) management and implementation of reconciliation policy across the region to effectively ensure the integrity and accuracy of balances in the various general ledgers that form the primary source of information for Loop DFS financial and management reporting. The role is custodian of the general ledger balances.

Specifically, the role holder is to develop and entrench financial controls, policies, tools, processes and procedures that ensure comprehensive and standardized reconciliations and Balance-Sheet substantiation process through monitoring of suspense accounts with the aid of up to date reconciliation, follow-up and escalation of count as well as value of ageing items to various departmental heads and group directors.

The role contributes to financial risk management by ensuring that financial data entering into the reconciliation process is complete, accurate and valid and the output data (exceptions) are shared with stakeholders for action. The job recommends to financial reporting team in liaison with various account owners of adequate provision to be held against operational items with high risk of being unrecovered in conformity with Enterprise Risk Management guideline.

The role defines the framework to identify, report and seal revenue leakages by providing remedy to system and process weaknesses. The role also ensures high quality of products reporting, accounting, controls and revenue assurance to support business objectives. The role offers the first (1st) line of defense risk function for Loop DFS.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Financial Controlling (55%)

• Custodian of the balances in the general ledgers that are the basis of financial reporting and management accounts. The current systems the group uses are: i) T-24 R12); ii) SAP; iii) Boss System, iv) Financial Data from MoMo systems.
• Ensure that proper chart of accounts are kept to support compliance with International Financial Reporting Standards (‘IFRS’) and the applicable laws and regulations.
• Ensure that Loop DFS operating business entities general ledgers are well maintained and all accounts fully reconciled and substantiated at all times.
• Oversee monitoring of all Balance sheet and Income Statement account movements and ensuring that they reflect the correct balances and all relevant account reconciliations are performed and corrective actions taken timeously
• Manage proper reconciliation of suspense accounts, driving strict adherence to reconciliation SLAs with respective departments.
• Engage with business on follow ups and escalate to Executive all items outstanding in the suspense accounts beyond the established business rules as per escalation matrix provided for in the reconciliation policy and enterprise risk guidelines.
• Reporting to the Executive on monthly reconciliation status report of items not reconciled, items at risk and thematic issues identified.
• Recommendation to Executive of amounts to be provided for items at risk and subsequent write-back/off and feeds into the Audit & Enterprise risk board reports.
• Lead interventions to minimize operational losses through application of sound analytical judgment to identify trends, suggesting and implementing improvements to the existing controls, procedures and systems to bolster fraud prevention
• Approval of new GLs to ensure correct GL category, relevant mapping to correct GL lines, existence of acceptable process flow to facilitate reconciliation and approval by the respective business heads and group directors.
• Supervise monthly review of dormant accounts and automatically opened accounts for prompt closure and accounts re-naming where necessary.
• Manage continuous engagement with IT, project teams and business owners to address items causing system challenges affecting smooth management of GLs and system functionalities
• Oversee enhanced quality review (QR) process to perform root-cause-analysis and prevent re-occurrence of thematic issues as agreed with account owners.
• Establish the framework for costs to be booked properly across the various intercompany accounts.
• Administer budget control system features to drive effective cost management and consciousness.
• Institute the structure for ensuring intercompany balances are properly accounted for, reconciled and settled.

Financial Management (25%)

• Monitor departmental expenses vis-à-vis budget on a monthly basis and follow-up negative variances.
• Manage the processing and reconciliation of all suppliers LPOs and payments.
• Supervise that expenses incurred are in accordance with Group policies and seeking opportunities for savings for all operating entities in operating expenses management.
• Manage departmental risks through functional Business Continuity Planning (BCP) as well as Risk and Control Self-Assessment (RCSA) towards achievement of, ‘satisfactory,’ rating in internal audit reviews.
• Oversee the annual external and internal audit process through provision of accurate information from the General Ledger and Reconciliation as well as promptly responding to queries regarding exceptions.
• Manage review of Actual Vs Expected revenue from top transactional revenue lines.
• Lead the framework to seal loop holes in various processes such as incorrect pricing, operational inefficiencies, missing transactions, un-priced transactions and uncollected revenues.
• Establish the process that ensures that debits in P&L are monitored regularly, seek supporting documentation from originating departments and escalate exceptions noted.
• Review accounts which hold funds falling under the ambit of UFAA Act, 2011 and working with all parties to remit the funds to UFAA annually before November 1st deadline.

Governance (10%)

• Application of sound analytical judgment to identify trends, suggesting and implementing improvements to the existing controls, procedures and systems to bolster fraud prevention
• Advising management on potential impact to capital, income and expenses from pending reconciliation entries / transactions so as to ensure compliance with minimum capital requirements and providing adequate capital for business growth
• Review of process and procedures to ensure Bank is safeguarded from risk of revenue leakages at all times including at launch of new products, new systems and system enhancements.
• Monitoring and reporting operational losses in nostros and other suspense accounts such CBK penalties and unnecessary charges. Ensure all debits to accounts are explained on the first Day of Reconciliation.
• Identify losses in processes by suggesting and implementing improvements to the existing controls, procedures and systems to bolster fraud prevention.
• Oversee interventions ensuring that the bank doesn’t incur losses through internal, Nostro & swift charges and timely follow up of all outstanding funds on Nostro accounts.

Leadership, People Performance and development (10%)

• Regularly review performance to trigger feedback and prompt actions to ensure objectives for individuals and team are met. Such actions include recognition of outstanding performance, taking corrective measures, which may include coaching, mentoring, and training to develop new skills or attitudes.
• Carry out performance appraisals to provide overall assessment for a set period of performance in a manner that enhances motivation and performance improvements.
• Collaboration amongst the staff with other members of the Department, and with other relevant stakeholders in Group operating business entities for the purpose of cultivating collective responsibility to achieve business goals.

JOB SPECIFICATIONS

Academic:

• University degree in business related studies or equivalent.
• CPA, ACCA, CIMA or equivalent professional qualification.

Desired work experience:

• Six years post-qualification (accounting) experience in a medium to large corporate organisation.
• Competence in the use of SAP, T24 and Boss Systems.
• Experience in the financial services industry or banking sector.

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JOB PURPOSE STATEMENT

Supporting the Head of Finance and Administration, the main purpose of the role is to direct, coordinate and prepare the Loop DFS’s monthly management accounts, corporate plans (in conjunction with Loop & NCBA Group Strategies), budgets and performance tracking and review, provision of specialized analysis of business initiatives such as new investments, feasibility studies, capital management and competitor financial analysis.

Other tasks include:

• Driving the annual and long-term financial modelling and planning, providing strategic insights and commentaries on financial performance, financial forecasting, monitoring, analyzing & advising on performance against plans throughout the business cycle.
• Participate and support implementation and entrenchment of financial management culture, policies, tools, processes and procedures that ensure internal efficiencies, and effective preparation and dissemination of financial information in line with the accounting standards for management decision making and reporting purposes.
• The role will be responsible for management of financial data, control over relevant data marts, data base mining, preparation of executive dashboards and quarterly competitor analysis.
• Understanding the data needs of the organisations and providing data that enable different users make informed decisions about their businesses.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Financial (30%)

• Performing analysis on Loop Group’s performance and providing insightful commentary on emerging trends, whilst linking current performance with future projections, risks and opportunities;
• Monitor performance against budget and provide monthly variance analysis report.
• Lead the forecasting process & provide strategic insights and commentaries on the financial performance.
• Advise on key business parameters and their impact on the plans on a monthly basis.
• Providing Loop DFS financial performance and future outlook
• Interpretation of market intelligence and competitor analysis reports.
• Guide the development of Loop DFS financial plans & budgets, annual and long range plans
• Directing and consolidating business financial plans and budgets into corporate/group financial plans and budgets.

Internal Business Processes (40%)

• Control operating expense through strict approval procedure for all amounts within prescribed limits. Monitor departmental expenses vis-à-vis budget on a monthly basis and follow-up negative variances.
• Ensure accuracy and completeness of Loop DFS’s fixed assets register.
• Ensure proper management accounts are kept in accordance with the International Financial Reporting Standards (IFRS) and the applicable laws and regulations in markets the Group operates in.
• Ensure that Loop DFS’s operating business entities monthly financial reports are prepared accurately and circulated to all users within agreed time lines. These reports include; monthly management accounts, performance analysis reports, and Board reports.
• Develop and implement systems for collating and analyzing financial and operational data to provide relevant management information and reports to specified stakeholders.
• Champion the department’s Risk and Control Self-Assessment (RCSA) process.
• Develop/maintain the Department Policies & Procedures and service level agreements (SLAs) ensuring these are always up to date.
• Manage the Business Process Flows on SAP BPC.
• Develop and implement systems for collating and analyzing financial and operational data to provide relevant management information and reports to specified stakeholders.
• Quality of MIS, Dashboards and financial reports to internal stakeholders.
• Assess and cultivate long-term strategic goals for MIS development in conjunction with end users, managers, clients, and other key stakeholders.

Internal Customers (20%)

• Provide financial reports to all the stakeholders in a timely manner, through effective business partnering.
• Provide insights on the financial statements to aid in decision making
• Assess and cultivate long-term strategic goals for MIS development in conjunction with end users, managers, clients, and other stakeholders.
• Coordinate the preparation of the group’s operating business entities annual budgets.
• Constructively challenge, input and maximize value in key business areas and drive exceptional business performance through business collaborating.
• Seeking opportunities for savings for the group operating entities in operating expenses management.
• Collate and provide accurate information required by rating and lending agencies, financial partners such as BMG Foundation.

Learning & Growth (10%)

• Set performance objectives for each member in financial planning & reporting units in accordance with the Department’s overall objectives.
• Regularly review people performance to trigger feedback and prompt actions to ensure objectives for individuals and team.
• Ensure collaboration amongst the staff with other members of the Department, and with other relevant stakeholders for cultivating collective responsibility to achieve business goals.
• Ensure team training and develop clear growth plans

JOB SPECIFICATIONS

Academic:

• University degree in business related studies or equivalent.
• MBA in Finance, Strategy or Business Administration will be an added advantage.
• CPA, ACCA, CIMA or equivalent professional qualification.

Desired work experience:

• Eight years post-qualification (accounting) experience in a medium to large corporate organisation.
• Competence in the use of SAP, T24 and Boss Systems.
• Experience in the financial services industry or banking sector.

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JOB PURPOSE STATEMENT

Supporting the Head of Finance and Administration, this role is the chief steward of Loop DFS’s financial systems and strategy, collaborating with Loop DFS’s management functions, vendors, IT Applications and Group Finance in the planning, designing, development, implementation and administration of the group’s financial system strategy to facilitate accurate access of financial information to Executive, Management, Board and other stakeholder such as the regulators for timely decision-making.

The role will provide direction, vision and leadership in the development and implementation of strategies for leveraging the use of technology to support financial management activities and operations. The role ensures that IT systems embrace established best practices for financial reporting including data-flow to Business Intelligence infrastructure required for data analysis.

The role will manage Enterprise Information Assets from capture to usage, within the individual data management capability areas developing & being an Implementing partner of the Enterprise Data Strategy.

The position also promotes commercial excellence in serving the Digital Business by proactively engaging with Business Heads and providing guidance/advice on relevant matters. This role ensures the information systems and solutions within the finance and strategy eco-system meets the changing business requirements of group.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Financial (30%)

• Lead the provision of useful financial insights to help make better decisions about formulating and executing strategy, and provide guidance and analysis to executive and operational management to improve results.
• Provide specialized technical analysis of business initiatives such as new investments, feasibility studies, capital management and competitor financial analysis
• Responsible for budgets related to financial and related systems
• Identifying, driving and quantifying process and cost efficiencies through automation, process improvement and enhanced decision-making.
• Understanding the financial data needs of the organisations and providing data that enable different users make informed decisions about their businesses.
• Oversee management of financial data, data base mining, preparation of executive dashboards and quarterly competitor analysis.
• Partner with IT Department in developing and maintaining financial system governance policies and procedures.
• In partnership with IT Department, provide strategic and tactical knowledge in the development of a multi-year financial system roadmap
• Provide multi-platform support for access to data at anytime and anywhere
• Manage financial data integrity and perform financial data auditing.

Internal Business Processes (30%)

• Lead in shaping systems strategies and lead teams responsible for reporting, development, testing, and daily operational support of financial systems.
• Embed finance’s considerations in the development and implementation of the group’s system strategy and improvement plan;
• Entrench finance considerations in the process to Identify, evaluate and select financial systems that enable and streamline internal business processes, support data-driven decision-making, and optimize the end user experience.
• Develop/maintain the Department Policies & Procedures and service level agreements (SLAs) ensuring these are always up to date
• Develop and implement systems for collating and analyzing financial and operational data to provide relevant management information and reports to specified stakeholders.
• Design and Implement a financial Data Management Framework (FDMF), leading to standardization, improved & timely decisions and derived business insights
• Work with the EDM team to develop the semantic layer, metadata, data marts, enterprise data warehouse (“EDW”) Business Warehouse (“BW”) report and report definitions.
• Work in conjunction with IT to implement the organizations systems development life cycle methodology and service-oriented architecture (“SOA”).
• Provide program management and project management support on key finance system implementations and major enhancement projects.
• Define, manage and participate in implementation and upgrade of Bank systems especially affecting General Ledger, Revenue assurance and Reconciliation process.
• Evaluate and implement new technology to automate current manual processes with the objective of increasing departmental accuracy, efficiency and productivity.
• Application of sound analytical judgment to identify trends, suggesting and implementing improvements to the existing controls, procedures and systems to bolster fraud prevention.
• Develop and implement systems for collating and analyzing financial and operational data to provide relevant management information and reports to specified stakeholders.

Internal Customers (20%)

• Develop and oversee processes for analysing business (internal & external) requirements; Identify enterprise solutions through implementation of new and existing information systems.
• Monitor, track status and provide updates to stakeholders on key finance systems support operations, issues and service level metrics.
• Key liaison and point of contact for management of vendors, software contracts, support renewals and consulting contracts.
• Solution lead on cross-technical implementation and support activities in and around finance systems
• Ensure financial systems are operating as intended, remaining available to end users to support their work; respond to unexpected service disruptions with appropriate urgency and judgment.
• Coordinate with respective project managers and third party resources on projects and implementations
• Manage project deliverables and resource allocations between core and project activities.
• Chief custodian of GL chart of accounts “mapping” and databases to support the financial management activities.
• Maintain business partnerships with client departments, locations and regions to keep informed of new business initiatives.
• Understand, represent, and prioritize, the needs of Finance & Strategic Planning Unit process owners and system stakeholders in the governance of financial and related systems, working in partnership with IT department and other and other stakeholders.
• Influence product design through building and maintenance of strong working relationships with software suppliers and product managers.
• Leverage effective tools to ensure maximum uptime and effective use of resources.
• Manage finance systems to deliver new functionality for new and existing products, develop business requirements specifications.

Leadership & People Development (20%)

• Identify and interpret the impact of financial system changes on stakeholders and provide strategic and tactical input into the change management plan.
• Manage relationships between people, processes and technology to ensure the successful implementation of system implementations and upgrades.
• Contribute to the development and implementation of a financial systems and reporting training program.
• Manage the training and provide deployment assistance to the broader team as part of the upgrade / deployment process
• Promote a team environment and provides work direction and guidance including coaching, professional development, and training for the team.
• Provide thorough documentation on Financial systems processes and integration points
• Provide visibility to Executive on technology enhancements as well as any gaps in security or compliance
• Regularly review people performance to trigger feedback and prompt actions to ensure objectives for individuals and team.
• Ensure collaboration amongst the staff with other members of Loop DFS and with other relevant stakeholders for cultivating collective responsibility to achieve business goals.
• Create a culture of continuous learning, and the development of others, to build a high performing organization with the ability to attract and retain top talent.

JOB SPECIFICATIONS

Academic:

• University degree in business related studies or equivalent.
• MBA in Finance, Strategy or Business Administration will be an added advantage.
• Professional accounting (CPA-K or ACCA) or IT qualification and relevant accreditations.

Desired work experience:

• Seven years post-qualification (accounting) experience in a medium to large corporate organisation.
• Competence in the use of SAP, T24 and Boss Systems.
• Demonstrated work experience with both Excel and computerized accounting systems;
• Demonstrated work experience running complete project lifecycle;
• Strong math, analytical and technical skills; highly organized and customer service oriented;
• Experienced with financial systems and applications
• Experience in the financial services industry or banking sector.