Jobs at NCBA Group

JOB PURPOSE STATEMENT

The holder of this role will lead a team of specialists in the creation/development, deployment, and support of the monitoring systems that Loop DFS uses to monitor its core business applications, infrastructure & processes.

The role holder will develop custom IT monitoring solutions where standard tools are not available, collaborating with the IT Platform Operations, Infrastructure & Business teams to define metrics that should be monitoring and reported.

The IT Platform Monitoring Senior Manager also has responsibility for the creation and refinement of Monitoring Service policies, processes, and procedures within LOOP DFS.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Platform Monitoring Strategy (20%)           

• Design, create, refine, implement, document, and maintain a fit for purpose Monitoring strategy with well-defined policies and processes, based on ITIL principles, for successful monitoring of software and infrastructure through a full lifecycle delivery chain.
• Establish guidelines around system alerting and alert routing to ensure efficient and timely response to infrastructure/ system issues which impact production environments.

Monitoring Automation (20%)       

• Develop, implement, and maintain automated monitoring tools & scripts with an End-to-End scope covering:
• Availability monitoring
• Web performance monitoring
• Application Performance Monitoring
• API & Integrations Monitoring (APM)
• Real User Monitoring (RUM)
• Business Activity Monitoring (BAM)
• Work with development and operations teams to ensure alert thresholds are fit for purpose and do not generate false positives or spam alerts / events.
• 24x7 Management of the monitoring tools/systems.

Robotics Process Automation (20%)

• Design, create, refine, implement, document, and maintain a fit for purpose Robotics Process Automation framework that supports Automation of Operations processes for higher efficiency & accuracy.

Monitoring Champion (20%)

• Collaborates with the IT Platform Operations, Architecture, Infrastructure & Business teams to continuously improve processes and procedures through monitoring.
• Maximize our knowledge as industry leading experts on monitoring systems so that we can understand and implement advanced monitoring scenarios, address monitoring gaps, and to ensure that our corporate resources are monitored as effectively as possible
• Champion Monitoring processes and tools. Ensure that Monitoring principles, processes and tools are established and adhered to. Encourage teams to use them by demonstrating best practice as well as training and information dissemination to other stakeholders. This includes giving presentations and running workshops to large groups

Team Leadership (10%)

• Provides effective leadership to the IT Platform Monitoring Specialists, by giving continuous support and guidance which translates into a conducive working environment and employee satisfaction. This includes identifying and facilitating the achievement of personal development initiatives that will grow the team’s knowledge and skills.

Architectural Reviews (10%)

• Analyse technical architecture of systems and applications to understand dependencies, points of failure, impacts, and external and internal interfaces, to provide monitoring recommendations for system and infrastructure and time estimates.

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Computer Science, Information Technology or related field.

Desired work experience:

• Minimum 5 years’ experience with 3 years in a managerial role within a large highly digitized organization designing, implementing and managing mission critical systems.
• Experience in deployment, scripting & configuration of Observability & Monitoring tools – Zabbix, Grafana, Prometheus, Dynatrace, Solar Winds, Logic Monitor, Nagios, Sentry etc.
• Experience in deployment, scripting & configuration of Robotics Process Automation tools.
• Certification and experience implementing best practice frameworks e.g. ITIL v4 (preferred)
• Cloud certified e.g., Azure, AWS or Huawei cloud.
• Knowledge & experience working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git etc. will be an added advantage.
• Hands on and practical knowledge in use of databases e.g. Oracle, MySQL, PostgresSQL
• Broad technical acumen across multiple disciplines applications with a solid understanding of current technologies especially within the Fintech and Financial space.

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JOB PURPOSE STATEMENT

The IT Business Analyst is a technical role responsible for undertaking business analysis tasks and works as a liaison among stakeholders in the Business Units in order to understand the structure, policies and operations of an organization, and to recommend technical solutions that enable the organization achieve its goals.

The role is responsible for identification and documentation of actionable user requirements in the form of a Business Requirements Document, and to develop Technical Requirement Specifications to guide in solution development. Functional and non-functional aspects of the technical solutions should be considered utilizing the available technology assets.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Strategic Planning (30%)  

• Together with the architects, communicate with the heads of their business units to understand their local strategies, develop corresponding long-term plans for IT, negotiate these plans with local business leaders and document the agreed plans for IT as Considerations and Visions relevant for their business units.

Initiative Delivery (70%)

• Together with the architects, communicate with the heads of their business units to understand their local strategies, develop corresponding long-term plans for IT, negotiate these plans with local business leaders and document the agreed plans for IT as Considerations and Visions relevant for their business units
• Analysis and Documentation of Requirements[1]Conduct thorough business process analysis and come up with Business Requirements Documents (BRD) using inputs from business team’s user stories, product specifications, and screen mock-ups designs. The BRD will clearly define the requirements Page 2 of 3 from a business and technical perspectives, documenting details of solution technical capabilities and/or how existing solutions will be modified to provide the desired technical capabilities. The role is also responsible for questioning – to a point of technical clarity – the need for the requests made in the business requirements.
• Experimenting by building prototypes, frameworks and foundations to be consumed by the technical team.
• Collaborate with other stakeholders to document Technical Requirements Documents that specifies the Solution Overviews and Solution Designs.
• Requirements assessment and validation: The role must test requirements prior to implementation to ensure that they meet stakeholder objectives and are technically sound. In order to do this, the role must develop the master test plan, which is developed to test the requirements, and which may also be responsible for Technical Quality Assurance once the final project deliverables are ready.
• Management, Communication and Control of Business Requirements: Using the Requirements Work Plan, the role shall manage the business analysis process; the role shall also manage changes to documents and requirements; communicate with stakeholders such as the project manager, business sponsor, and others involved in the business analysis and project management process.
• Work with the teams that are writing business cases for new initiatives, participate in writing of RFP documents, work with product management teams to define solution features.
• Participating in technology selection-Participate in identifying fit for purpose technologies solutions for Digital Business.

JOB SPECIFICATIONS

Academic

• A Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field of study from a recognized university.
• Certificate in CBAP (Certified Business Analysis Professional) is an added advantage.

Desired work experience:

• At least 3 years background in software development with knowledge across front ends, APIs, cloud technologies, databases and infrastructure
• Hands on experience in software development with major languages Java, PhP, Python, C# and practical experience using relation RDBMS e.g. Postgres, MySQL, Oracle etc.
• Familiarity with DevOps & continuous integration tools e.g. Git, Jenkins and test automation e.g. Junit, selenium, robot framework, JMeter.
• At least one certification from TOGAF, ITIL Foundation or Design Thinking and Innovation.
• Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.