Latest Recruitment at Apollo Life Assurance - APA Insurance

PURPOSE:

Responsibilities of the Actuarial Analyst include Pricing and Product Development on Microinsurance business, facilitating product approval, analyzing and reporting on insurance contract liabilities, risk-based capital modelling for the micro-insurance segment, IFRS 17 Reporting, and compliance with various regulations and requirements.

KEY PRIMARY RESPONSIBILITIES:

•  Actuarial Valuation: Validating data and performing actuarial valuation, including setting up valuation models and estimating actuarial liabilities (UPR, OCR, IBNR, IBNER, DAC, UARR, ULAE, etc.) to ensure that the company's financial statements are accurate and comply with regulatory requirements.
•  Insurance Contract Pricing: Reviewing pricing of insurance contracts/products and developing pricing calculators to ensure that they are priced competitively and meet business objectives.
•  Product Performance Review: Assessing sales volumes, claims experience, expenses, and
• distribution setup to identify areas for improvement and ensure that products are meeting business objectives.
•  Product Development: Conducting research, developing pricing models, conducting profit testing, and other actuarial modeling/testing to ensure that products are priced appropriately and are profitable.
•  Risk-Based Capital Modeling: Computing risk-based capital on a monthly basis and advising management accordingly to ensure that the company has adequate capital to support its microinsurance operations.
•  External Actuary Liaison: Liaising with external actuaries and providing them with the necessary information, documents, and records to execute their work in a timely manner.
• Working with external actuaries to provide value-adding reports to the business.
•  Management Reporting: Supporting the preparation of monthly management reports.
•  Annual Financial Statements and Board Papers: Supporting the preparation of annual financial statements, board papers, annual budgets, and other strategic plans.
•  Any other duties as assigned by supervisor.

ACADEMIC QUALIFICATIONS

•  Bachelor’s Degree in either Actuarial Science, or Data Science, or Statistics, or Computer Science, or any other related field.

PROFESSIONAL QUALIFICATIONS

•  Progress in Professional Examinations, with at least 2 papers completed.

KNOWLEDGE AND EXPERIENCE

• Position: Actuarial Analyst Department: Actuarial
• Reports To: Group Actuary Supervision: None
• Employment Type: Contract Location: Nairobi
•  1 year of experience

SKILLS AND ATTRIBUTES

•  Proficiency in Word, Advanced Excel, PowerPoint.
•  Good programming skills: Oracle BI/Python/R/C++/Power BI.
•  Good knowledge of regional financial & Insurance regulatory requirements.
•  Strong communication and written skills, and proficiency in English.
•  Displays high motivation, flexibility, adaptability, initiative, self-drive, and is a fast learner.

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PURPOSE:

We are seeking a highly motivated and detail-oriented individual to join our team as an Agency Support Specialist – Learning & Development. The successful candidate will be responsible for the supervision and coordination of all aspects of the Retail Life learning and development activities including; managing, directing, administering, and coordinating all learning activities, physically and through the learning management system in support of policies, goals, culture, core values and objectives established for Individual Life Division. This is in-line with all applicable laws and regulations countrywide and supporting all agency related support areas as assigned from time to time.

KEY PRIMARY RESPONSIBILITIES:
Technical

•  Design and deliver blended learning experiences including virtual instructor-led training (VILT), in-person workshops, eLearning, videos, and performance support resource.
•  Develop goal-driven content following instructional design models.
•  Partner with the group-wide L&D teams to manage the content development roadmap and production schedule.
•  Utilize the learning management system and other technologies to deliver interactive, multimodal learning.
•  Conduct research with subject matter experts to produce specialized training as needed.
•  Coach and mentor agency sales teams and staff participating in sales mentoring programs.
•  Promote peer learning by facilitating discussions within the agency forums.
•  Collaborate with leadership to ensure training aligns with the departmental strategic priorities.
•  Utilize training data, surveys, and KPIs to measure impact and continuously improve offerings.
•  Partner with key stakeholders in other departments to achieve shared goals.
•  Full optimization of the Learning Management System (LMS) for cost efficiencies.
•  Responsible for proper user rights assignment to maintain proper LMS system security.
•  Create, manage, and enforce LMS standards, policies, and procedures.
•  Develop and design learning material, coordinate, and review educational content, and incorporate current technology in developing specific e-Learning curriculum.
•  Champion the deployment of learning programs including uploading and updating courseware and curriculum, training assignments, learner notification text and rules in LMS.
•  Utilize knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience.
•  Utilize LMS reporting capabilities and developing custom reports to assist with planning and managing the company’s training and development initiatives.
•  Manage eLearning content from vendors to ensure it is compatible with the LMS.
•  Work with Instructional Designers, Graphic Designers, and programmers to support eLearning content requirements.
•  Offer first line of support for users with system access challenges.
•  Coordinating learning and development initiatives for the individual life sales units.
•  Providing monthly analytics reports to the Individual life management team on learning status.
•  Facilitating, coordinating, tracking, and reporting the L&D activities of the sales force and keeping proper records for each code.
•  Support the on-boarding of sales teams and equipping them with the necessary tools of trade.
•  Facilitating and organizing national and regional awards forum for the sales team.
•  Supporting the learning and development of the sales force through the APA Life Sales Force Academy.

Process Efficiencies

•  Auditing, reviewing and improving learning and development processes through data analytics
•  Conduct continuous L&D gap analysis to identify improvement opportunities that optimize the learning management system
•  Assists with agents complaints and develop recommendations as needed
•  Automate all manual process and create reports on BI for L&D
•  System optimization, testing and implementation of all L&D

Regulation and Compliance

•  Champion compliance with all applicable laws and regulations related to individual life business
•  Vetting and processing application for ECOP in line with the set company guidelines in collaboration with the respective approved institutions of learning
•  Tracking IRA & AKI reports/returns relating to agency sales force to ensure they are up to speed with the current trends that leverage their skills to unlock qualification
•  Champion overall compliance of the sales force to the set standard operating procedures and applicable laws within the sales channels
•  Champion correctional measures to resolve the audit findings within the department in respect to learning and development

Customer Experience

•  Liaise with interfacing business units within the department on feedback from intermediaries to provide accurate process information at all times
•  Build relationships with distribution channel colleagues and key stakeholders in the business, whilst ensuring that your learning and development decisions are optimal.

Leadership and Management

•  Train, coach and mentor sales managers and financial advisors in order to improve performance and increase cohesion within the agency and the business unit.
•  Own and direct learning and development outcome for the sales force within the individual life department
•  Represents the department, as requested by the Senior Leaders, in internal or external meeting or events
•  Plan regular agency contact and visits to agencies to drive increased career path knowledge
•  Take custodian of the Knowledge management and communication for L&D

ACADEMIC QUALIFICATIONS

• Bachelor's degree in a business-related field, BEd, IT or HR.

PROFESSIONAL QUALIFICATIONS

• Progress in Relevant professional qualification ACII/IIK/LOMA/LIMRA or an equivalent

KNOWLEDGE AND EXPERIENCE

• Minimum 6 years’ experience with 3 years directly in Learning & Development
• Experience of working with learning management systems is a MUST.
• Prior experience in training life insurance sales teams is a plus
• Demonstrated experience of data analysis and reporting.

SKILLS AND ATTRIBUTES

• Excellent IT skills, including proficiency in the full Microsoft Office suite.
• Knowledge of learning and development activities
• Exceptional communication, coaching, and mentoring skills
• Excellent interpersonal and customer excellence skills
• Evidence of strong administrative and organizational skills
• Strong team player, able to work effectively with diverse user groups.
• Ability to work appropriately with highly confidential information.
• Presentation and interpersonal skills
• Leadership and time management skills
• Strong analytical and problem-solving skills.
• Critical thinking and decision making skills
• Excellent attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities

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PURPOSE:

We are seeking a highly motivated and detail-oriented individual to join our team as a Manager, Intermediary Management. The successful candidate will be responsible for supervision and coordination of all aspects of the Retail Life intermediary management activities, ensuring accuracy and compliance with all applicable laws and regulations countrywide.

KEY PRIMARY RESPONSIBILITIES:
Technical Responsibilities

•  Overseeing the day-to-day operations of intermediaries and ensuring they are receiving efficient and effective services.
•  Building and maintain strong relationships with intermediaries and other stakeholders.
•  Providing support and guidance to intermediaries on operational and regulatory matters.
•  Developing and implementing policies and procedures to ensure the effective and efficient operation of intermediaries.
•  Continuously identify and implement process improvements to enhance operational efficiencies and to reduce cost.
•  Monitoring and analyzing performance data to identify areas for improvement and implementing changes as necessary.
•  Ensuring compliance with regulatory requirements and industry standards.
•  Collaborating with other departments to resolve operational issues and improve processes.
•  Working with the training person to develop training programs for intermediaries on new products, processes, and procedures.
•  Participating in the development of new products and services and the implementations of changes to existing ones.
•  Identify, assess, and manage operational risks ensuring that appropriate controls are in place to mitigate those risks.
•  Build and maintain relationships with key stakeholders to ensure smooth and effective operations.
•  Providing regular reports and updates to management on the performance of intermediaries.
•  Lead and oversee timely end-to-end processing of commissions, retainers and careerpath benefits/awards due to the sales channels and take custody of accurate records
•  Keeping track of sales force account debits and credits, processing advances and recovering advances granted within company policies and ensuring clearance during exits.
•  Implementing career path, Sales forces Support Benefits, and any ad hoc incentives within set company policies and timelines
•  Ensure full coordination with finance and operations departments to reconcile payroll and benefits data and resolve any discrepancies.
•  Create and manage a continuous communication strategy with sales agents in-line with performance, benefits and any other related inquiries and issues.
•  Maintain accurate and up-to-date sales force records in the payroll and benefits systems; including enrolling sales force in benefit programs, coordinating open enrolment, and managing claims at exits.
•  Co-ordinating sales management meetings for the individual life sales managers;
•  Providing monthly reports to the Individual life management team on benefits utilization
•  Facilitating, coordinating, tracking and reporting the business acquisition activities of the sales force and keeping proper records for each sales representative, employer markets and partners
•  Take custody of coding of all individual life sales teams in line with the company coding guidelines
•  Take custody of on-boarding and off-boarding of sales teams and equipping them with the necessary tools of trade
•  Facilitating and organizing national and regional awards forum for the sales team
•  Championing the L&D strategy of the sales force through the APA Life Sales Force Academy

Process Efficiencies

•  Auditing, reviewing and improving, Recruitment and Compliance guidelines, payroll and benefits, L&D administration processes through data analytics
•  Conduct continuous sales operational reviews and gap analysis to identify improvement opportunities on TATs and adherence to service charter on all agency administration levels.
•  Seek and implement innovative and cost efficient initiatives to improve processes in the department
•  Champion digital transformation of the agency administration processes and training delivery
•  Automate all manual process and create reports on BI
•  System optimization, testing and implementation

Regulation and Compliance

•  Ensure compliance with all applicable laws and regulations related to agency administration
•  Vetting and processing contracts for all intermediaries who qualify for contracting and updating existing agents’ records: Including organizing and chairing interviews within the sales channels
•  Preparing IRA & AKI reports/returns relating to agency sales force, fully documenting in compliance with AKI and IRA requirements for licencing and registration for the sales team;
•  Champion overall compliance of Agency administration standard operating procedures and applicable laws within the sales channels
•  Champion correctional measures to resolve the audit findings within the department in respect to agency services unit

CUSTOMER EXPERIENCE

•  Liaise with client services and new business processing teams on feedback from intermediaries within the timelines stipulated in the service charter and/or SLAs signed with respective intermediaries
•  Provide a seamless, proactive and interactive personalized service experience to the sales force teams
•  Build relationships with distribution channel colleagues and key stakeholders in the business, whilst ensuring that your agency services decisions are optimal.

Leadership and Management

•  Directly manage the agency services/intermediary management staff;
•  Train, coach and mentor staff in order to improve performance and increase cohesion
•  Plan, assign and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems in accordance with company policies, goals and applicable laws
•  Provide leadership, direction and management in the agency and training administration process
•  Represents the department, as requested by management, in meetings or events
•  Plan regular agency contact and visits to agencies to drive increased career path knowledge

ACADEMIC QUALIFICATIONS

• Bachelor's degree in a business-related field, HR or an equivalent.

PROFESSIONAL QUALIFICATIONS

• Progress in Relevant professional qualification ACII/IIK/LOMA/LIMRA or an equivalent

KNOWLEDGE AND EXPERIENCE

•  At least 8 years’ relevant experience with 3 years in supervisory level
•  Prior experience in Intermediary Management is a MUST

SKILLS AND ATTRIBUTES

• Presentation and interpersonal skills
• Strong organizational, Leadership and time management skills
• Strong analytical and problem-solving skills.
• Strong communication skills, both written and verbal.
•  Ability to work independently and manage multiple priorities.

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PURPOSE:

The vendor Manager will be responsible for executing the vendor/supplier relationships required to deliver, manage, and implement, commercial procurement strategies across the organization to deliver optimal value for money to meet the internal business needs

KEY PRIMARY RESPONSIBILITIES:

•  Manage sourcing strategy and define sourcing recommendations that support business goals, in collaboration with senior management and stakeholders.
•  Negotiate pricing, terms, and conditions of goods, services, and products with key suppliers, contractors and service providers.
•  Monitor and benchmark the market and analyze trends in competitor vendor spending for present and future pricing, availability, lead-time, and capacity of goods and services.
•  Develop, establish, implement, and enforce vendor and outsourcer guidelines, obligations, and service level agreements to the organization including researching, identifying, and qualifying potential new vendors and offering periodic oversight and execution of vendor assessment and requalification.
•  Comply with all procurement policies and procedures, including those for equipment, hardware, software, and service
•  Develop and deliver procurement bid proposals and tender documents
•  Asset management for IT hardware, software, and equipment incl. where possible, standardize equipment to lower costs
•  Collaboratively manage vendor performance to ensure the quality of service
•  Leverage continuous improvement initiatives to create additional value over and above the contract requirements
•  Monitor vendor contracts (incl. contract lifecycles) and ensure adherence to contractual agreements

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in an procurement and supply chain management or equivalent
• A masters will be an added advantage

PROFESSIONAL QUALIFICATIONS

• CIPS and KISM membership will be an added advantage

KNOWLEDGE AND EXPERIENCE

•  4+ years of experience in IT and IT vendor management
•  Proven customer focus, interpersonal and communications skills to ensure consistent messages are communicated to internal customers / stakeholders, able to work well in a team environment and adhere to the highest ethical standards
•  Advanced skills in all procurement process disciplines across the procurement lifecycle of demand management, fulfilment, sourcing and management e.g. spend category/ commodity management, negotiation, supplier selection, supplier value management, benefits capture, requisition to payment, and acquisition integration
•  An understanding of e-procurement processes and systems incl. P2P management software
•  Team player, experienced in working with both senior management and operational teams
•  Demonstrated high level organizational and time management skills.
•  Ability to apply lateral thinking to issues and develop new and innovative solutions to problems/target areas.
•  Experience of successfully conducting a range of negotiations across a variety of IT categories
•  Solid working knowledge of current IT technologies, total lifecycle cost structures and pricing mechanisms.
•  Effective contract lifecycle management and negotiation skills incl. ability to build relationships with suppliers, and contractors who provide a broad spectrum of IT products and services.

SKILLS AND ATTRIBUTES

• Leadership and Team work
• Negotiation Skills
• Analytical skills
• Strategic thinking
• Financial Acumen
• Communication Skills
   

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PURPOSE:

The position is responsible for documentation of reinsurance premiums and claims recoveries, maintenance of facultative and co-insurance premiums and claims records, processing and verification of outward and inward facultative reinsurance business, basic accounting activities including facultative reinsurance reconciliations, cash matching and Account reconciliation, follow up on payments from reinsurers, support of other departments per Interdepartmental SLAs.

KEY PRIMARY RESPONSIBILITIES:

•  Analysis of the company’s underwriting exposures and formulation of reinsurance programmes and solutions to mitigate the exposures.
•  Annual Statistical optimization of reinsurance treaties to determine adequate retention levels and risk tolerance.
•  Reinsurance treaty negotiations with reinsurers who meet minimum requirements set out by IRA.
•  Meeting Annual regulatory requirements of filing reinsurance treaties with the regulator for approval on time.
•  Reinsurance Treaty set-ups in the system.
•  Inward and outward facultative reinsurance execution and renewal of existing business.
•  Inward and outward co-insurance execution and renewal of existing business
•  Liaise and coordinate with reinsurance companies on account status i.e cash matching and account reconciliation.
•  Request and documentations of cash calls to reinsurers.
•  Assist in following-up on collection of recovery balances and monitoring of debtor balances.
•  Regular preparation and sending of credit/Debit notes.
•  Processing and checking of Reinsurance technical statements.
•  Prepare Internal and external Audit reports, forecasts and reviews
•  Recording and maintaining a register of statements received from reinsurers including premium ceded and quarterly accounts.
•  Quarterly reconciliations of cumulative ceded premiums for board preparations
•  Maintain general ledger accounts.
•  Process payment of quarterly net balances due to Reinsurers.
•  Cash matching and Account reconciliation.
•  Liaise with Business Development and Reinsurers on special underwriting requests.
•  Assisting the underwriters in the management of relationships with brokers.
•  Assist in the calculation and requisition of profit share.
•  Preparation of monthly Reinsurance Management reports.
•  Preparing regular facultative production, treaty performance and claims recovery reports.
•  Monitoring company’s underwriting exposure.
•  Assist in training of staff on reinsurance procedures.
• Position: Reinsurance Officer Department: Finance-Reinsurance
• Reports To: Chief Finance Officer Supervision: None
• Employment Type: Permanent Location: Nairobi

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Actuarial Science, Business, or an equivalent

PROFESSIONAL QUALIFICATIONS

•  ACII/ AIIK or continuing

KNOWLEDGE AND EXPERIENCE

•  4-6 years’ Experience in Reinsurance

SKILLS AND ATTRIBUTES

• Analytical skills
• Interpersonal and Communication skills
• Ability to work independently and manage multiple priorities.