Latest Recruitment at Kenya Revenue Authority

Job Summary:

• This role is responsible for performing software installation and configuration, systems monitoring, performance tuning, troubleshooting and securing systems.

Key Responsibilities: 

• Configure servers as per user requirements.  
• Installs, configures and maintains software
• Implements relevant software updates and patches and service packs on servers to ensure they are up to date;
• Monitors system performance and address potential issues to ensure services are available;
• Deploys application software releases as per deployment instructions
• Maintains documentation for server parameters and system settings.
• Reviews documented processes and procedures including server inventory.
• Provides technical assistance and subject matter expertise to Authority applications developers and testers.
• Implements security procedures to secure systems.
• Performs backup operations and recovery.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic Qualifications/ Professional Qualifications         

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

Required Certification

• Red Hat/Unix/Linux Certified Systems Administrator/Microsoft Certified Engineer

The following certifications will be an added advantage:

• COBIT 5
• ITIL
• PRINCE2
• Web Application Servers i.e. Tomcat and JBOSS, Web Logic
• Virtualization software training i.e. VM Ware, Citrix, Hyper-V

Technical Skills Required      

• Ability to install and configure Unix/Linux/ Windows installations.
• Ability to manage systems installations including mix of Operating system, databases and applications
• Skills in Business continuity management
• Skills to administer Web Application Servers i.e. Tomcat and JBOSS, Web Logic
• Ability to manage databases on RDBMS like Oracle, Postgres, MySql and MS SQL Server

Relevant Work Experience

• Required Have at least one (1) year working experience in Unix/ Linux/Windows operating systems in a busy environment
• Ability to implement servers and storage virtualization.
• Ability to plan and set-up server installations including security hardening and software patching.

Key Competencies     

• Excellent listening and communication skills
• Ability to interact confidently with users to establish what the problem is and explain the solution
• Be proactive with good analytical and problem solving skills
• Team player
• Ability to pay attention to details
• Ability to prioritize competing work commitments and deliver on time
• Passion for innovation and creativity
• High levels of integrity
• Ability to work under minimum supervision

go to method of application »

Job Summary:

• The role entails performing administration activities of KRA storage systems primarily provisioning of storage and server resources.

Key Responsibilities: 

• Carries out installation, configuration, support and maintenance of storage area networks (SAN) and associated technology.
• Undertakes administration of SAN switches, servers and associated technologies.
• Provisions server and storage resources as per user requirements.
• Reviews documented processes, procedures, upgrades and problems for the SAN storage
• Undertakes upgrading of SAN software, monitoring of performance and evaluation of trends.
• Conducts patching of operating system software and other utilities
• Monitors, troubleshoots and performance tuning of systems.
• Implementing of virtualisation technology including creation Virtual machines
• Performs Backup and Restoration of Virtual Machines/physical machines.
• Ensure Conformity to ISO (9001:2015 and 27001:2013) and data security requirements

Academic Qualifications/ Professional Qualifications          

Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

Required Certification

• Unix/Linux Certified Systems Administrator/ Microsoft Certified Engineer
• The following certifications will be an added advantage:
• COBIT 5
• ITIL
• Oracle Certified Administrator
• SAN storage management
• CCNA Certification – CISCO Certified Network Associate

Relevant Work Experience

• Required Minimum of one (1 ) year hands-on experience in managing enterprise storage systems (storage provisioning, tuning and troubleshooting), Unix/Windows operating systems in a busy Data Centre environment
• Proven ability to administer leading models of storage system
• Excellent knowledge of Business continuity management

Technical Skills Requires       

• Demonstrable skills in administration of SAN switches, servers and associated technologies
• Demonstrable skills in administration of Virtualization software i.e. VMWare, Citrix, Hyper-V
• Proven ability to install and configure Linux/ Windows installations,
• Demonstrable ability to plan and implement installations and upgrading of Storage Area Networks (SAN) systems,
• Demonstrable skills in performing SAN systems administration tasks such as resources provisioning, servers and storage virtualization

Key Competencies     

• Excellent listening and communication skills
• Ability to interact confidently with users to establish what the problem is and explain the solution
• Be proactive with good analytical and problem solving skills
• Team player
• Ability to pay attention to details
• Ability to prioritize competing work commitments and deliver on time
• Passion for innovation and creativity
• High levels of integrity
• Ability to work under minimum supervision

go to method of application »

Job Summary:

The jobholder is responsible for carrying out 2nd Line service support activities mainly supporting hardware, software and computer systems.

Key Responsibilities: 

• Attend to service requests and incidents assigned to them within defined SLA.
• Troubleshooting system and network problems diagnosing and solving both hardware and software faults.
• Configuring, deploying, troubleshooting, repairing, and maintaining end user equipment and accessories.
• Setup and supports audio /visual equipment for presentations and other meetings
• Establishes good working relationship with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.
• Installation & configuration of computer hardware operating systems and applications.
• Maintaining and monitoring of computer networks and systems.
• Logging the queries of end users in the incident management tool.
• Capturing resolution details into the knowledge base system
• Testing and evaluating new technology.
• Replace computer parts as required
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic Qualifications       

• Bachelor’s degree in Computer Science, IT or a related field

Relevant Work Experience Required

• At least one (1) year work experience  in an  ICT Unit.

Skills Required:          

• Knowledge of desktop software and hardware installation and configuration skills
• Excellent listening and questioning skills combined with the ability to interact confidently with users to establish what the problem is and explain solution
• Team player
• Problem solving skills
• Customer focus
• Ability to prioritize workload