Jobs at CARE

Duties and Responsibilities

Regional Application Infrastructure Operations Management and Leadership – 25%

Provide oversight of the implementation of CARE’s ICT Infrastructure Operations Services strategy across CARE offices in the designated region.

Provide consulting services to CARE’s Country Offices and Regional Management Units in the designated region for assessing, determining needs, strategic planning and implementing technology globally. Work with the department managers and staff to develop team strategies and goals that align with the organization ICT strategies.

Oversight and Support of Global Technology Operations – 50%

Tier 3 support for the resolution of all customer support issues for the technical infrastructure, including but not limited to Identity and accessibility, licensing, automation, SaaS support.

Establish, improve, and maintain documentation for managed processes and applications.

Provide mentorship and learning opportunities for IT staff in country offices.

Provide practical direction to country office IT staff and clearly communicate a shared vision. Ensure alignment with CARE USA’s system standards. Being flexible when dealing with and managing changing conditions in the organization.

Responsible for relationship management of the team’s customers and peers. This includes:

• Understanding the customer’s business strategy and goals
• Working with the customer to identify and prioritize their service level needs.
• Establish positive and collaborative relationships with other team members and peers.

Network and System Security – 15%

In conjunction with cybersecurity staff, participate in the implementation and management of both physical and logical security for SaaS and hosted applications and platforms. Tasks may include application hardening, vulnerability assessments, security audits, data security and privacy controls, etc. Monitoring, escalation, and response to known breaches and vulnerabilities.

Vendor Management – 10% of time

Participate in the selection, negotiation, acquisition, and monitoring of IT services (e.g. HRIS solution, communications platform, etc.) for the designated region. Monitor service issues through the vendor support process and escalate as appropriate.

Qualifications and Experience

Essential:

• Bachelor’s degree in computer science or equivalent combination of education and work experience
• 8+ years working in an IT environment
• 5+ years of experience in hands-on systems or networking support roles
• 5+ years as a team lead, manager, or escalation engineer for IT systems
• Excellent written and oral communication skills
• Self-motivated and capable of working independently
• Experience with Office 365

Desirable:

• Certification in Microsoft and/or Okta technologies.
• ITIL certification
• Familiarity with SSO authentication types and technologies
• Working knowledge of ITIL framework
• Experience with cyber security terminology, technologies, and standards
• Experience with public cloud providers and services

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Roles and Responsibilities

Country Office Financial Management (40%)

Budget Management:

• Provide technical review to COs on Master Budgets and advise of the CO health position to management, advise options for cost management across restricted and unrestricted resources
• Support COs in annual budgeting processes including review CO submissions, lead in the review of the mid year budget forecast process and advise appropriate action
• Deliver technical support to ensure maximized Shared Program Cost recovery and optimize charges to Restricted donor funding
• Proactively identify and recommend opportunities to increase revenue, decrease costs, gain efficiencies, improve internal controls and/or improve operational capabilities
• Provide financial analytical support for grant budgeting in proposals, especially in costing budget proposals and ensuring adequate funding is included in the budgets
• Review and recommend financial systems, controls, and procedures for recording program activities,
• Support COs in ensuring accurate and on time financial reporting to donors

Capacity Building:

• Provide COs capacity building in Award & Sub Award management and Accounting as may be required from time to time
• Provide in country gap filling for both Award & Subaward and Accounting as may be assigned
• Provide support to the recruitment & onboarding process of key finance positions within the region
• Support in trouble shooting in financial processes, determining cause of inefficiencies and propose/recommend solutions

Regional Financial Management & Reporting (40%)

Management Reporting:

• Monthly Regional Financial Reporting: will support in COMFORT Review and feedback to Cos. Review and prepare management report to the Regional Management Team (RMT) and Head Quarters as may be required
• Prepare donor reports for the Regional REST projects and engage the respective budget holders with the monthly BvAs
• Support in updating the Quarterly Regional Management Dashboard Reporting
• Prepare the monthly Managing Deputy Regional Director (MDRD) Report organizing monthly meetings to review Subregional performance

Regional Analysis:

• Provide technical assistance to Country Office finance teams to improve in country financial operations, and awareness of global accounting and donor requirements. Will be required to participate in CO reviews, desk or in country
• As delegated review internal audit, external audit, donor audit and other compliance reports to identify common issues requiring additional guidance, support and/or training
• Support in follow up on CO CARE USA audit finance management recommendations to help in implementation and resolving of pending issues
• Support SSC and Head Quarter capacity building team in the training in financial management

Regional Office (RO) Financial Management (20%)

• Accountable for Regional Office budget management from the annual budgeting process to the monthly reporting on regional office project finances
• Liaise with the budget holders in the review of RO finance Reports including donor reports, (monthly BvA reviews)
• Complete ad-hoc projects/assignments as delegated
• Other duties and projects as may be assigned in support of the Regional Office

Other Responsibilities as Assigned

• Keep up to date with CARE’s emerging Financial Management Improvement strategies and approaches and contribute proactively towards high quality implementation and organizational change processes
• Regional Finance support as may be required

Qualifications and Experience

• University Degree in Accounting, Finance or equivalent
• 5-7 Years’ Experience in Finance and Grants management, preferably in not-for-profit sector
• Member of a professional accounting body e.g. ICPAK or ACCA
• Fluent French speaking skills is a key consideration for this role