Jobs at CARE

Duties and Responsibilities

Regional Application Infrastructure Operations Management and Leadership – 25%

Provide oversight of the implementation of CARE’s ICT Infrastructure Operations Services strategy across CARE offices in the designated region.

Provide consulting services to CARE’s Country Offices and Regional Management Units in the designated region for assessing, determining needs, strategic planning and implementing technology globally. Work with the department managers and staff to develop team strategies and goals that align with the organization ICT strategies.

Oversight and Support of Global Technology Operations – 50%

Tier 3 support for the resolution of all customer support issues for the technical infrastructure, including but not limited to Identity and accessibility, licensing, automation, SaaS support.

Establish, improve, and maintain documentation for managed processes and applications.

Provide mentorship and learning opportunities for IT staff in country offices.

Provide practical direction to country office IT staff and clearly communicate a shared vision. Ensure alignment with CARE USA’s system standards. Being flexible when dealing with and managing changing conditions in the organization.

Responsible for relationship management of the team’s customers and peers. This includes:

• Understanding the customer’s business strategy and goals
• Working with the customer to identify and prioritize their service level needs.
• Establish positive and collaborative relationships with other team members and peers.

Network and System Security – 15%

In conjunction with cybersecurity staff, participate in the implementation and management of both physical and logical security for SaaS and hosted applications and platforms. Tasks may include application hardening, vulnerability assessments, security audits, data security and privacy controls, etc. Monitoring, escalation, and response to known breaches and vulnerabilities.

Vendor Management – 10% of time

Participate in the selection, negotiation, acquisition, and monitoring of IT services (e.g. HRIS solution, communications platform, etc.) for the designated region. Monitor service issues through the vendor support process and escalate as appropriate.

Qualifications and Experience

Essential:

• Bachelor’s degree in computer science or equivalent combination of education and work experience
• 8+ years working in an IT environment
• 5+ years of experience in hands-on systems or networking support roles
• 5+ years as a team lead, manager, or escalation engineer for IT systems
• Excellent written and oral communication skills
• Self-motivated and capable of working independently
• Experience with Office 365

Desirable:

• Certification in Microsoft and/or Okta technologies.
• ITIL certification
• Familiarity with SSO authentication types and technologies
• Working knowledge of ITIL framework
• Experience with cyber security terminology, technologies, and standards
• Experience with public cloud providers and services