Openings at Q-Sourcing Servtec Group

Job summary:

The Treasury Accountant is responsible for bank statements posting, petty cash transactions, payment processes and bank relationship management. The duties also include customers and vendors accounts reconciliation and cash register responsibility. The Treasury Accountant assesses, monitors, plans and manages the efficient utilization of cash and financial services in a manner consistent with the objectives of the organization.

The Treasury Accountant position involves the responsibility to ensure that Company’s financial risk is managed within the parameters set out in the Treasury Policy in addition to reporting upon compliance to this policy. This role will develop, implement and maintain the treasury policy framework and its associated procedures. Key to executing these procedures will be the exhaustive utilization of the treasury management system.

DUTIES & RESPONSIBILITIES:

• Understand, manage, and supervise all aspects of cash flow
• Forecast daily cash requirements and execute daily financing decisions.
• Manage all aspects of In-house investment portfolios.
• Direct, monitor and trade investment portfolios including Working capital, and other portfolios.
• Manage long-term and short-term investment strategies.
• Determine the Company’s goals and risk tolerance.
• Determine the Company’s tax position and the applicability of taxable/non-taxable instruments.
• Assess risk/return trade-offs in guidelines.
• Assess performance benchmarks and recommend changes when warranted.
• Review and recommend changes to the investment policies based on the market conditions.
• Prepare or monitor company’s various cash flow forecasts and perform financial modelling.
• Evaluate, develop and implement cash management systems to optimize efficiencies.
• Understand and manage appropriate accounting procedures and processes.
• Manage relationships with financial service providers.
• Monitor bank service fees and address quality issues.
• Conduct benchmark studies of banks and their services to evaluate whether they fit within the company’s requirements.
• Meet with cash management banks to plan cash management vs. company’s needs.
• Evaluate alternative long-term borrowing strategies and make recommendations in accordance with the capital structure guidelines.
• Manage, direct, and develop Cash Management staff.
• Recommend, implement and maintain process improvements.
• Provide technical and other support for mergers and acquisitions and other projects as needed.
• Support and participate in company’s Strategic Plan activities.
• Additional duties as directed by the CFO.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s Degree in Accounting/Finance.
• Minimum of 5 years’ experience in oil and gas environment
• Minimum of 5 years work experience in a similar position in a reputable organization
• ACCA/CPA strongly preferred.
• MBA desired.
• Extensive experience in preparing cash forecasts and cash flow analyses.
• Experience in the preparation of financial statements.
• Experience in building complex financial models to evaluate various financial plans

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Job summary:
As the receptionist you will be the first point of contact for the company. The Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations.

DUTIES & RESPONSIBILITIES:

• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Keep updated records of office expenses and costs

KNOWLEDGE, SKILLS AND EXPERIENCE:

• A diploma in a related field.
• Excellent computer skills.
• Excellent communication skills.
• Experience working in a logistics Industry is preferred.
• Good knowledge of written and spoken English.
• Corporate personal grooming skills.

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Job summary:

The Treasury Accountant is responsible for bank statements posting, petty cash transactions, payment processes and bank relationship management. The duties also include customers and vendors accounts reconciliation and cash register responsibility. The Treasury Accountant assesses, monitors, plans and manages the efficient utilization of cash and financial services in a manner consistent with the objectives of the organization.

The Treasury Accountant position involves the responsibility to ensure that Company’s financial risk is managed within the parameters set out in the Treasury Policy in addition to reporting upon compliance to this policy. This role will develop, implement and maintain the treasury policy framework and its associated procedures. Key to executing these procedures will be the exhaustive utilization of the treasury management system.

DUTIES & RESPONSIBILITIES:

• Understand, manage, and supervise all aspects of cash flow
• Forecast daily cash requirements and execute daily financing decisions.
• Manage all aspects of In-house investment portfolios.
• Direct, monitor and trade investment portfolios including Working capital, and other portfolios.
• Manage long-term and short-term investment strategies.
• Determine the Company’s goals and risk tolerance.
• Determine the Company’s tax position and the applicability of taxable/non-taxable instruments.
• Assess risk/return trade-offs in guidelines.
• Assess performance benchmarks and recommend changes when warranted.
• Review and recommend changes to the investment policies based on the market conditions.
• Prepare or monitor company’s various cash flow forecasts and perform financial modelling.
• Evaluate, develop and implement cash management systems to optimize efficiencies.
• Understand and manage appropriate accounting procedures and processes.
• Manage relationships with financial service providers.
• Monitor bank service fees and address quality issues.
• Conduct benchmark studies of banks and their services to evaluate whether they fit within the company’s requirements.
• Meet with cash management banks to plan cash management vs. company’s needs.
• Evaluate alternative long-term borrowing strategies and make recommendations in accordance with the capital structure guidelines.
• Manage, direct, and develop Cash Management staff.
• Recommend, implement and maintain process improvements.
• Provide technical and other support for mergers and acquisitions and other projects as needed.
• Support and participate in company’s Strategic Plan activities.
• Additional duties as directed by the CFO.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s Degree in Accounting/Finance.
• Minimum of 5 years’ experience in oil and gas environment
• Minimum of 5 years work experience in a similar position in a reputable organization
• ACCA/CPA strongly preferred.
• MBA desired.
• Extensive experience in preparing cash forecasts and cash flow analyses.
• Experience in the preparation of financial statements.
• Experience in building complex financial models to evaluate various financial plans.

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Job summary:

The Legal Officer will be responsible for managing the legal affairs of the Company to ensure statutory and regulatory compliance and limited legal risk /exposure.

DUTIES & RESPONSIBILITIES:

• Providing legal advice and assistance on all relevant aspects of government regulation and applicable law.
• Supporting the review and drafting of contract agreements, leases and ensuring that they are in compliance with all statutory and regulatory requirements.
• Spearhead the formulation of a sound contract management process from tendering to contract preparation, negotiation and execution.
• Management of the registration of the company’s intellectual property rights for its products and services.
• Ensuring that all the licenses, commercial and employment agreements and permits of the company are valid.
• Participating in handling litigation and disputes involving the Company in liaison with the Company’s external lawyers.
• Custodian of Company legal documents.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• A Bachelor’s Degree in Degree in Law (LLB).
• Post graduate Diploma in Law.
• At least 2 years’ legal experience.
• Experience in Commercial and Employment Law.
• Superior verbal, written and communication skills.
• High ICT proficiency.
• Strong research and analytical skills.
• Strong attention to detail.
• Well-developed negotiation skills.
• Good organizing and coordinating skills.

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Job summary:

A strong understanding of complex oil and gas accounts payable processes is needed. The person in this role is expected to demonstrate daily the appropriate analytical, problem-solving and decision-making skills to fulfill the responsibilities outlined below and generate quality results. Strong organizational, time management, written and verbal communication skills including the ability to communicate to individuals at all levels of the organization are essential along with the ability to work as part of a team.

DUTIES & RESPONSIBILITIES:

• Oversee the coding of billable account payables, payment processing and check register preparation for multiple clients.
• Manage and coach a team of AP professionals.
• Respond to client and vendor inquiries.
• Ensure clients’ accounting closing schedules are met.
• Perform bank and credit card reconciliations.
• Assist with analyzing financial statements and report on variances.
• Work closely with Controllers and Auditors to ensure internal controls are followed and assist with internal and external audits.
• Develop process improvements and team/department efficiencies.
• Design and create desk procedures for the AP team.
• Demonstrate proficiency in Microsoft Office applications, specifically Excel.
• Demonstrate ability to multi-task and prioritize work load.
• Conduct business following the highest ethical standards.
• Meet deadlines and be able to work in a dynamic environment.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Degree in Accounting
• 5+ years of experience working as an accounts payable supervisor who managed the full cycle AP processes, guiding AP personnel, managing vendor/supplier relations and overseeing the timely, accurate processing of invoices and POs
• Expertise in performing month-end close duties including accruals, prepaids, journal entries and aging reports
• Experience with data capture and/or document management systems
• Relevant Professional courses CPA/ACCA are an added advantage
• Knowledge of QuickBooks, ERP will be an asset.
• Analytical mindset, attention to detail.
• Strong Communication & Interpersonal skills

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Job summary:

The role interacts regularly with other teams in Finance (Reporting, Trading Control/ Accounting) and other departments (notably Legal, Traders) as well as with external auditors, and Group Consolidation department, performs complex balance sheet account reconciliations, oversee various general accounting operations, identify process opportunity areas and develop and implement procedures to improve organizational efficiency. It also requires frequent interaction with all levels within our client’s organization, including the Operations, Supply Chain, and Treasury departments; etc.

DUTIES & RESPONSIBILITIES:

• Review IFRS and prepare accounting policies as and when required to follow constant evolutions in standards and requirements. Ensure proper and accurate application in Total Oil & Gas and other Midstream affiliates.
• In close liaison with Trading Control, compute/analyse disclosures ensuring accuracy and timely quarterly submission to the Group (notably IFRS7, off balance sheet commitments, related parties)
• Consolidate data with other Trading affiliates when required.
• Prepare the annual statutory accounts for the Group and other Midstream affiliates; ensure timely filing under national company law requirements and regulations.
• Liaise with external auditors on organisation, timing and findings. Provide appropriate responses and help with resolution of finance audit points raised by the auditors and acknowledge by the company.
• Compute all regulatory reports that fall under The Group as per related national requirements
• Compute current and deferred tax calculations for integration in the monthly and quarterly results
• Assist the Corporate Accounting Manager with any other tax related matters (direct and indirect).
• Assist the Corporate Accounting Manager with tax compliance both direct and indirect.
• The Senior Accountant needs to build good relationships at various levels of the organisation and with a range of interlocutors (senior management, Finance, lawyers, auditors).
• The position requires to act independently and proactively in making decisions and completing tasks and to demonstrate an ability to work in a time pressured environment to achieve reporting deadlines.
• The position also requires being able to communicate and explain effectively and convincing and influencing stakeholders.
• Computes the annual statutory accounts and is the liaison point with external auditors during the process.
• Computes all required regulatory reporting (within the operational country).
• Computes the monthly current and deferred tax.
• Ensures accounting policies are maintained, modified and improved as necessary.
• Works closely with Trading Control team to compute and analyse the quarterly Group disclosures.
• Assists the Corporate Accounting Manager with tax reporting and compliance.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor of Finance, Business Administration or Commerce
• University, graduate/Master’s Degree in Accounting / Business Finance {Management}. Qualified Accountant.
• Minimum five years’ experience in accounting role with good knowledge of accounting principles and various accounting standards.
• Relevant Professional courses CPA/ACCA
• Experience on tax (reporting and compliance)
• Advanced IT application and strong data management skills (Excel, Word, and PowerPoint).
• Good spread sheet modelling and numeracy.
• Clear communication and the ability to work under pressure to meet tight deadlines.
• The ability to support and influence senior stakeholders.
• Professional accounting qualification or proven experience in an accounting role.
• Takes opportunities to improve performance and processes as required.
• Capacity to professionally manage confidential information.
• Team player, motivated, strong inter-personal skills with positive attitude.
• Proven analytical, problem solving, and process improvement ability
• Experience with ERP systems for general accounting and consolidation purposes
• Ability to successfully manage many issues and projects simultaneously, while managing Jr. level accountants
• Previous public accounting experience with manufacturing clients is a plus

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Job summary:

The Procurement Manager is responsible for securing supplies, materials, and services in a in an effective and timely manner to ensure to cover user requirements at the highest standards possible. The role holder is also responsible for suggesting possible areas for improvement in accordance to the best practices applicable in the field.

DUTIES & RESPONSIBILITIES:
Purchase Order and Requisition

• Review and process purchase orders and requisition submitted by the concerned departments for listed items and highlight exceptions, which includes checking the required specification and suggested supplier if any, to ensure accurate orders and delivery
• Maintain effective communication with respective project teams to ensure smooth and timely supply of required goods and material for new stores
• Maintain continuous and smooth collaboration with the Legal and Finance teams to ensure purchasing activities are carried out in a timely, accurate and consistent manner
• Facilitate effective communication between the vendors/service providers and our client’s Retail internal customers
• Follow-up on payments with respective parties

Contract Management

• Support our client’s Retail stakeholders in identifying their needs and defining the scope of work for the tenders and RFQs
• Manage the issuance of tenders and RFQs to the market in coordination with the relevant business users within our client’s Retail
• Ensure effective communication with vendors during pre-tender and post-tender processes to provide and obtain necessary clarifications
• Participate in selecting the best vendor to ensure cost effectiveness ensuring that full service is available at the best quality and least cost
• Manage and ensure that contracts pertaining to relevant assets are honored and that contractors/vendors/third party occupiers seek to fulfil commitments as per contract agreement and achieve agreed KPIs and SLAs

Database and Supplier/Vendor Management

• Follow-up with suppliers if delivery time, delivery amount, or any other discrepancy is in question
• Develop and maintain good relationships with suppliers/vendors
• Keep updated list of blacklisted suppliers and rejected items from existing suppliers
• Analyse supplier performance, planning and gathering of cost effective and interesting products

Material and Services Delivery

• Supervise and follow-up with pending orders that have met or over run their original delivery date, keeping the users informed to ensure the timely delivery
• Manage receipt and inspection of materials in coordination with respective users to ensure compliance to quality and quantity
• Ensure the proper conservation, utilization and profitability of department assets

Database Management

• Maintain a list of material purchased
• Track and maintain the standard list of assets in offices and stores
• Develop and maintain a master file to identify suppliers based on the requirements to expedite procurement process and to fulfil the needs with minimum time

Research and Innovation

• Actively seeks innovative and creative technological tools for increasing the efficiency and effectiveness of purchasing operations
• Participate in e-procurement process preparation and implementation

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s degree in Business Administration, engineering or related field
• Master’s Degree in the same field is preferred
• CIPS Membership is a must
• Minimum 3 years in similar role
• Excellent communication and presentation skills
• Excellent negotiation skills
• Previous experience in Procurement in the Oil & Gas industry

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Job summary:

The Billing Officer will help guarantee the company’s revenues. You will handle the processing of incoming payments along with the issuing of necessary paperwork.

DUTIES & RESPONSIBILITIES:

As a Billing Officer you will:

• Timely and accurate validation and reconciliation of carrier invoices & rates against contracts
• Be responsible for major customer portfolios; including accurate and timely charges
• Lodge claims with Carriers
• Ensure completeness and accuracy of invoices received and processed
• Issue resolution with long-term solution
• Pro-active communication and follow up to efficiently resolve all discrepancy matters with all stakeholders, internal and external
• Support of the broader Billing functions as required

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s Degree.
• MS Office (Intermediate - Advanced Excel)
• Billing Experience required
• Proven ability to analyze and think critically to resolve issues
• Strong problem solving ability
• Excellent communication skills
• Demonstrate strong mathematical ability
• Experience in oil and gas.

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Job summary:
Oversee the functions of Health, Safety, Security and Environment

DUTIES & RESPONSIBILITIES:

• Partner with company and stakeholder leadership and serve as a subject matter expert (SME) regarding the interpretation of regional, state, and local EHS regulations
• Align corporate, regional and local EHS goals and strategies
• Lead, develop, and manage EHS staff members
• Lead EHS audits and inspections developing corrective and preventative action plans as needed
• Lead environmental compliance workshops
• Build and maintain positive relationships with regional, state, and local regulators
• Lead continuous improvement initiatives on EHS policies and programs
• Manage budgets and hire EHS staff
• Ensure compliance with all relevant regional, state, and local EHS regulations
• Lead environmental health and safety training programs
• Promote quality achievement and performance improvement throughout the organization by ensuring compliance with national and international standards and legislation;
• Provide technical support to line management as appropriate to ensure compliance with related legislation, rules and Company standards.
• Perform other Health, Safety, Security and Environment duties as required.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Ability to establish and lead flexible multidisciplinary teams.
• Ability to empower staff through coaching and counseling
• Minimum years Ten (10) years relevant experience in the Oil industry
• Bachelor of Science degree in Engineering
• Membership to a relevant professional body.

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Job summary:
The Human Resources Manager will provide advice and counsel to managers, supervisors, and employees on a variety of human resource issues. Human Resources Managers work within an assigned business region to provide employee resources expertise to that organization in all aspects of the human resources function.

DUTIES & RESPONSIBILITIES:

• Serves as a strategic business partner with a thorough understanding of the business and client group being served
• Works closely with field managers and advises on how to handle specific situations (e.g., employee development, compensation, coaching & counseling, discipline, work practices)
• Focuses on HR planning, advice, and consultative services, meeting the company's organizational development needs and adhering to compliance metrics and standards
• Responsible for identifying and meeting company's organizational development needs
• Collaborate in developing & facilitating employee training & education
• Contribute as a project leader or contributor on various department and business line initiatives
• Identifying staffing needs and recruitment during the selection process and preparing compensation proposals
• Investigates and resolves employee relations issues
• Interprets internal or external business issues and recommends best practices
• Partners with Labor Relations Team participating in collective bargaining negotiations and administration of contract provisions
• Regularly reviews HRIS data and submits necessary changes to maintain information accuracy in systems
• Required to perform regular field visits, working with local managers and employees in regional locations
• Maintains a high degree of confidentiality in all areas

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s Degree required
• 7 years Human Resources experience
• Knowledge of CA employment laws required
• Employee Relations experience required
• Strong written & verbal communication skills required
• Labor Union experience preferred
• Strong decision-making skills
• Ability to interact with Senior Management
• Previous experience in HR in the Oil & Gas industry

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Job summary:

• The The HR Officer will assist with all aspects of HR which would include; supporting the recruitment process for all hires, managing the employee lifecycle, performance management, etc.
• Monitoring and providing generalist support and coordinating the day to day HR activities

DUTIES & RESPONSIBILITIES:

• Scheduling job interviews arid assisting in interview process
• Provide support, guidance and training to personnel as required. Participates In the review of training needs of
• staff making appropriate proposal to meet identified needs.
• Prepare and provide advice to staff members on specific entitlements.
• Responsible for the interpretation and application of staff rules, regulations and procedures ensuring uniform application.
• Ascertain human resources requirements for the office ensuring the timely advertisement and filling vacancies.
• Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.).
• Serves as a point person for all new employee questions.
• Control the maintenance of the personnel records in the office, ensuring that outstanding queries receive timely response, after due analysis maintains and monitors leave records and overtime.
• Participate in staff appraisal
• Maintains employee information by entering and updating employment and status-change data.
• Maintains employee confidence and protects operations by keeping human resource Information confidential.
• Submits employee data reports by assembling, preparing, and analysing data.
• Ensuring background and reference checks are completed
• Overseeing the completion of compensation and benefit documentation
• Maintaining current HR files and database
• Maintaining records related to grievances, performance reviews, and disciplinary actions
• Performing file audits to ensure that all required employee documentation Is collected and maintained
• Completing termination paperwork and assisting with exist Interviews.
• Perform other HR duties as required.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• A first degree in any discipline in Industrial Relations and Personnel Management or any Management or Social Sciences course.
• Minimum Experience 5 years of experience in a similar position.
• Professional Qualification; MBA or Master’s degree in a related subject.
• Previous experience in HR in the Oil & Gas industry

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Job summary:

• The The HR Officer will assist with all aspects of HR which would include; supporting the recruitment process for all hires, managing the employee lifecycle, performance management, etc.
• Monitoring and providing generalist support and coordinating the day to day HR activities
   

DUTIES & RESPONSIBILITIES:

• Scheduling job interviews arid assisting in interview process
• Provide support, guidance and training to personnel as required. Participates In the review of training needs of
• staff making appropriate proposal to meet identified needs.
• Prepare and provide advice to staff members on specific entitlements.
• Responsible for the interpretation and application of staff rules, regulations and procedures ensuring uniform application.
• Ascertain human resources requirements for the office ensuring the timely advertisement and filling vacancies.
• Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.).
• Serves as a point person for all new employee questions.
• Control the maintenance of the personnel records in the office, ensuring that outstanding queries receive timely response, after due analysis maintains and monitors leave records and overtime.
• Participate in staff appraisal
• Maintains employee information by entering and updating employment and status-change data.
• Maintains employee confidence and protects operations by keeping human resource Information confidential.
• Submits employee data reports by assembling, preparing, and analysing data.
• Ensuring background and reference checks are completed
• Overseeing the completion of compensation and benefit documentation
• Maintaining current HR files and database
• Maintaining records related to grievances, performance reviews, and disciplinary actions
• Performing file audits to ensure that all required employee documentation Is collected and maintained
• Completing termination paperwork and assisting with exist Interviews.
• Perform other HR duties as required.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• A first degree in any discipline in Industrial Relations and Personnel Management or any Management or Social Sciences course.
• Minimum Experience 5 years of experience in a similar position.
• Professional Qualification; MBA or Master’s degree in a related subject.
• Previous experience in HR in the Oil & Gas industry

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Job summary:
Oversee the functions of Health, Safety, Security and Environment

DUTIES & RESPONSIBILITIES:

• Partner with company and stakeholder leadership and serve as a subject matter expert (SME) regarding the interpretation of regional, state, and local EHS regulations
• Align corporate, regional and local EHS goals and strategies
• Lead, develop, and manage EHS staff members
• Lead EHS audits and inspections developing corrective and preventative action plans as needed
• Lead environmental compliance workshops
• Build and maintain positive relationships with regional, state, and local regulators
• Lead continuous improvement initiatives on EHS policies and programs
• Manage budgets and hire EHS staff
• Ensure compliance with all relevant regional, state, and local EHS regulations
• Lead environmental health and safety training programs
• Promote quality achievement and performance improvement throughout the organization by ensuring compliance with national and international standards and legislation;
• Provide technical support to line management as appropriate to ensure compliance with related legislation, rules and Company standards.
• Perform other Health, Safety, Security and Environment duties as required.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Ability to establish and lead flexible multidisciplinary teams.
• Ability to empower staff through coaching and counseling
• Minimum years Ten (10) years relevant experience in the Oil industry
• Bachelor of Science degree in Engineering
• Membership to a relevant professional body.

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DUTIES & RESPONSIBILITIES:

• Oversee the day to day Operation of computer networks including hardware and software support.
• Establish and maintain user accounts, profiles, file sharing, access privileges and security. Perform monthly backups and resolve server or data network problems.
• Perform scheduled network tasks, updating anti-virus definition files, monitoring network servers and providing internet and intranet user support and specialized trainings
• Email/ Internet/ Systems Support Establishes and maintains user e-mail accounts; provides email training and software support; provides email documentation and updates user manual as needed.
• Manage anti-spam and antivirus servers; researches and troubleshoots email problems by reviewing mail logs, records and network configuration
• Other jobs assigned to you by management.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Minimum of a degree in any of the following fields of information technology. Computer science or its equivalent.
• Working experience of 3+ years and above in or similar role.
• Proficiency in computer application development, computer systems and networks, security, database systems, human computer interaction, vision and graphics, numerical analysis, programming languages, software engineering, bioinformatics and theory of computing.
• Good Organizational skills, Creativity and Innovation
• Confidentiality, honesty and Professionalism.
• Team leadership skills.
• Previous experience in IT in the Oil & Gas industry

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Job Role Description
To support the organization, realize its strategic intent on customer Service through effectively signing up new customers’ as well as servicing the signed-up ones with the LPG cylinders filled with gas

Roles And Responsibilities

• Responsible for signing up /enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation
• Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration
• Ensure the customer/user is present at the time of installation.
• Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology
• Plays a role in giving vital information to the organization around the competitors activities
• Manages and maintains all the customers accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.)

Qualifications And Skills Required

• Form 4 Certificate, Sales qualification, and at least 2 years working in sales and customer service role
• Experience working in Sales and Customer Acquisition and customer support
• Integrity, Honesty, Commitment to Company goals
• Individual initiative good communication skills on the telephone and in person
• Friendly and helpful interpersonal style
• Ability to stay calm when customers are stressed or upset.
• Attention to detail
• Fluent in English and Kiswahili